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Chapter 15
Oral Communication Essentials
True/False Questions
T 1. A speaker having too much confidence may be seen as a “know-it-all.”
F 2. Standing behind a lectern with your hands on the edge of the “table top” area is a
gesture that supports and strengthens an oral message.
T 3. Good posture helps enrich the quality of your voice and reflects self-confidence.
T 4. Pay particular attention to facial expressions and gestures in a television interview;
everything is magnified.
T 5. Using the you-viewpoint can help a speaker reduce his or her nervousness.
T 6. A speaker can relax his or her sound-producing organs by taking two or three deep
breaths.
F 7. The foundations and principles of business communication are more important in
written communication than in oral communication.
T 8. A speaker introduction may be either extemporaneous or memorized.
F 9. Regardless of your facial expressions, your words will convey your message.
F 10. The moderator of a question-and-answer session facilitates the process but never
asks a question.
Multiple Choice Questions
a
1. Storytelling
a. can be used to communicate an organization’s goals and values.
b. is a new concept in oral presentations.
c. is an appropriate technique to use in all oral communication situations.
d. should be used to cast suspicion on the credibility of a person or an
organization.
c
2. The term “troublesome t’s” refers to
a. abdominal tightness during breathing.
b. characteristics associated with the tone of a message.
c. the causes of muffled, mumbled speech sounds.
d. the tension and trembling associated with stage fright.
a
3. The volume level of your voice should be determined by your
a. audience’s need to hear.
b. lung capacity.
c. message content.
d. need to show confidence.
c
4. Darren Henderson is a college sophomore majoring in finance. He has been
invited to return to his small, rural high school to give a presentation about the
academic and social aspects of college life. Which of the following
organizational patterns would be best for Darren to use for this presentation?
a. Causal
b. Chronological
c. Comparative
d. Problem and solution
b 5. A good way to gain confidence when speaking to a group is to
a. concentrate on yourself and how you sound.
b. keep the emphasis on the listeners and use the you-viewpoint.
c. picture the audience dressed in their underwear.
d. tell yourself that you can do it.
a
6. If you exhibit too little confidence when you speak, your listener(s) will
a. feel discomfort.
b. feel negative toward you.
c. reject you.
d. reject your message.
c
7. When speaking to an established committee within his or her organization, a
speaker should analyze the audience for knowledge, interest, attitude, emotional
reaction and which of the following?
a. Age
b. Gender
c. Interaction style
d. Profession
b 8. If a speaker must test a microphone before beginning a presentation, he or she
should
a. ask, “Can you hear me?”
b. ask those who cannot hear him or her well to raise their hand.
c. blow into the microphone.
d. tap on the microphone.
b 9. An impromptu presentation
a. allows time for preparation of visual aids.
b. provides an opportunity to respond to audience feedback.
c. restricts eye contact with the audience.
d. results in a low level of speaker anxiety.
d 10. You have been asked to speak to members of the Longmont Business Club at
Logmont Community College about the skills employers in your area are seeking
in prospective employees. Which organizational pattern would be most effective
for this presentation?
a. Causal
b. Chronological
c. Spatial
d. Topical