Download Fact Sheet 17 – Emirates SkyCargo

Emirates SkyCargo
Emirates SkyCargo is renowned for the highest standards of product quality in supporting
business logistics – achieving customer satisfaction through innovation, flexibility and the
constant refinement of service levels.
In the 2009-10 financial year, the division announced a new record by carrying 1.6 million
tonnes of cargo and generating US$1.9 billion of revenue. The 1.6 million tonnes of cargo
represented an increase of 12.2 per cent over the 1.4 million tonnes carried the previous year.
Cargo revenue contributed 17.2 percent of the airline’s total transport revenue.
The airline’s freight division currently uses cargo hold capacity in Emirates’ passenger
aircraft, plus eight freighters – two Boeing 777Fs, three Boeing 747-400Fs, two 747400ERFs and one 747-400SF.
Reflecting Emirates’ overall policy of excellence in every area of operation, Emirates
SkyCargo has become a significant force in the global air cargo industry. This has been made
possible by highly-qualified staff, the very latest information technology, the most efficient
aircraft for its expanding route network and the finest ground handling facilities and
equipment.
Excellence is the watchword and Emirates SkyCargo's efforts have been recognised
throughout the industry at awards ceremonies throughout the world from the UK to Canada,
Shanghai to the UAE.
Key Facts
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The Emirates SkyCargo route network spans the globe, covering 111 destinations in 66
countries on six continents.
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In 2007 Emirates SkyCargo commenced dedicated freighter services to Hahn, Zaragoza
and Toledo taking the number of scheduled freighter destinations to more than 25.
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Other routes served by its freighters include Lilongwe (Malawi), Gothenburg,
Amsterdam, Düsseldorf, Frankfurt, Hamburg, Munich, Milan, Istanbul, Tunis, Nairobi,
Entebbe, Islamabad, Lahore, Chennai, Shanghai, Hong Kong and Dubai.
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Speedy delivery anywhere in the world is guaranteed through Emirates SkyCargo’s
network of interline partners and overland freighting partners
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Dedicated Emirates SkyCargo staff are located at all on-line points as well as key cities
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Emirates SkyCargo currently employs more than 1,000 staff members across the globe
and is supported by numerous on-the-ground handling agencies and personnel
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Advanced computerised reservations systems ensure immediate confirmation of space
and up-to-the-minute advice about destination procedures and regulations
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Real-time tracking of consignments monitors the progress of every shipment from
booking through to final delivery
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Up-to-the-second status reports are directly accessible by customers through the Internet
at www.skycargo.com
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Flying one of the youngest fleets in the world contributes significantly to Emirates
SkyCargo’s reliability. The average age of the aircraft is 67 months
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An extensive network of scheduled truck links between key hubs and off-line points
ensure Emirates’ exceptional standards of service right through to local collection and
delivery
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Emirates SkyCargo’s products include: Priority, Dangerous Goods, Live Animals,
Valuables, Vulnerables, Perishables, Courier and Post Office Mail
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Emirates SkyCargo’s new solutions embrace Integrated – Airport to Door, Integrated –
Door to Airport, Integrated – Door to Door, Protect, Cool Chain, Animal Care, Charter
services and Customer Partnerships
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Emirates SkyCargo has the expertise and equipment to provide a number of specialised
services for the transport and warehousing of livestock, perishable goods, temperaturecontrolled items, urgent and valuable deliveries, bulky loads and other unusual
consignments
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A series of priority advice signals alert staff to individual handling at en-route transfer
points and final destinations
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Provision of international standard pet kennels for correct transport of live animals –
available in a range of sizes – can be ordered directly from Emirates SkyCargo office at
least two weeks before travel
Cargo Mega Terminal
In February 2008, Emirates SkyCargo moved its entire hub operations into the 43,600 square
metre state-of-the-art Cargo Mega Terminal.
Designed with its partners at the Dubai Civil Aviation Authority and Dubai Cargo Village,
the new hub has an annual capacity of 1.2 million tonnes.
The Cargo Mega Terminal incorporates a mix of automation and flexibility, designed to help
the hub expedite shipment process cycle times while drastically minimising warehouse
discrepancies.
An extensive handling area comprising a five-storey Automatic Storage & Retrieval System
(ASRS) which has more than 10,000 loose cargo storage locations, and a sizeable sevenstorey Pallet Container Handling System (PCHS) with a storage area for 2,500 Unit Load
Devices (ULDs), 220 of which are dedicated positions for temperature-controlled ULDs, will
significantly improve both the quality of shipment processing and flight handling.
To ensure that cargo can be loaded, unloaded and transferred quickly and efficiently, the new
facility has a large number of airside ULD entry and exit gates – some 78 in total.
Within the terminal, there are 133 work stations for cargo build up and break down, with 14
of these stations specifically designated for perishable cargo.
To ensure the swift acceptance and delivery of shipments, the Cargo Mega Terminal has a
total of 46 truck docks for loose cargo, with 12 of these specifically for perishable cargo.
The Cargo Mega Terminal is designed to cater for large numbers of temperature-sensitive
shipments. Its temperature-controlled handling and storage area account for 7,000 square
metres of the Terminal. Two large areas are kept at 5˚C and 15˚C respectively, and are
complemented by a freezer set at -18˚C and a large number of cool storage cells with a range
of possible temperature settings between 4˚C and 18˚C.
Emirates SkyCargo has a dedicated team based at the Cargo Mega Terminal which is
comprehensively trained in the cargo handling needs of a wide range of products. Authorities
including Dubai Customs, the Department of Civil Aviation and the UAE Ministry of
Agriculture & Fisheries are conveniently located in the same building, allowing for speedy
export acceptance and import delivery.
Emirates SkyChain
Emirates SkyCargo’s SkyChain cargo management system, a comprehensive end-to-end IT
cargo management system, offers a wealth of advantages over existing cargo systems. Using
the latest Java technology, SkyChain substantially improves business efficiencies across the
air freight life cycle.
SkyChain represents a step forward for the air cargo industry by providing a system that
offers flexibility and allows users to move past the constraints and limitations of legacy
technology. The SkyChain technology benefits include:
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Fast response time
Accessibility
Scalability
High security
Platform independence
Support for web deployment
Low cost of ownership
Low maintenance overheads
SkyChain has been built using the latest in Java and Oracle technology platforms. It provides
a flexible and adaptable technology platform for all future developments driven by Emirates’
business needs. Furthermore, IP (Internet Protocol) has been used as the simple and cost
effective means of the global distribution and access of the system.
SkyChain Features:
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Flight scheduling capability including freighters, trucks and OAL
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Routing engine, enabling routes construction based on criteria such as shortest route,
cheapest route, etc
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Reservations
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Capacity management, including pre-flight capacity estimation and post-flight
performance analysis
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Capacity dash board and real time flight revenue information for senior executives
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Air waybill management
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Real time rating, pricing and cashiering for various products and services
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Freighter and charter, including real-time flight cost and revenue profiles
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Shipment transport plan – monitoring and alerts
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Flight milestone plan – monitoring and alerts
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Flight work-bench for export flight, import flight and OAL transfer handling
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Flight load planning
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Flight disruptions management
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Online workflows for allotment requests, ad-hoc requests, stock management
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Special cargo handling across the shipment’s life cycle, including compliance with
DG 4.2 and AVI 6.2 articles for the carriage of such shipments
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Embargo handling
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Customs interfaces
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Post office mail management
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Courier shipment management
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Unit loading device handling
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Cargo revenue planning
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Cargo information service
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Queues and messaging
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Job scheduler and monitor
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Customer management and self-service functionality on the internet using
www.skycargo.com
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SkyPouch and e-Freight compliance
Emirates SkyCargo owes its ongoing success to two main business drivers – the continuous
monitoring and redefining of existing facilities and the introduction of innovative products
and services. Taking tremendous strides since its inception, these initiatives ensure that it will
play a valuable role in the Emirates Group and a considerable one in the global cargo arena.