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CURRICULAM VITAE
Vara
[email protected]
CAREER OBJECTIVE
To associate myself with an organization, which gives me adequate opportunity to enrich my
knowledge and professional skills, and use the same in contributing to organizational goals to the best of my
ability keeping organizational goals in top priority.
ACADAMIC PROFILE
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Diploma in Computer Engineering - State Board of Technical Education and Training(SBTET)
in Andhra Pradesh, INDIA
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Intermediate - State Board of Intermediate Education
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S.S.C - State Board of Secondary Education
WORK EXPERIENCE
Emirates Post Group Holding - Customer Service Representative
Role: Customer Support Department(Postal,Financial and Logistics)
Dubai, United Arab Emirates
(May 2016 – Till Date)
Job Responsibilities:
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Emirates Identity Authority-Dealing with customer inquiries regarding the registration,
fixing interviews and delivery of national ID.
Etisalat and Du Activation-Handling data entry for activation sim cards.
Responding effectively to incoming telephone calls and provides accurate information
regarding product and service to the customers.
Receiving calls related to company product & service and answer the queries.
Ensuring that accurate and correct information is disseminated to customers as per client
advice.
Cross training to other position as directed
Raising Inquiries and complaints in the CRM as per the customer request and provide
them the reference number
Empost-(Courier Operation)contacting the courier for the follow-up of the shipment
delivery
Create a link between clients and operation team.
Ensure “proof of delivery” copy is sent to customer, upon request.
Building and maintaining customer’s relationship.
Exhibiting flexibility, sensitivity, and respect, maintaining a working relationship with all
team members.
Educating and explaining product and service to customers.
Determining source of problem and providing an intermediate answer to the problem or
inquiry.
Handling calls related to Emirates identity authority (National ID card)
Demonstrate perfect product knowledge and seek regular update.
Training attended from Emirates Post
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Emirates Post Customer Service
Empost Customer Service
Using TRAINPOST for UPU
Emirates Post product knowledge
CRM Training
Product Training PO Box Bundle
Addressing & Postcodes through Trainpost
Express Mail service through Trainpost
Datapro Computers Pvt Limited – Sales & Marketing Manager
Kakinada, Andhra Pradesh, India
(Aug 2011 – Mar -2016)
Job Responsibilities:
Job Responsibilities:
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Have been a successful team player in getting productive results through team effort.
Generating Daily Center Reports and updating of Customer Complaints.
Working closely with the new sales team members to help them understand the Business function
effectively.
Co-ordinate with internal department in case of an Emergency and to follow up for their response.
Take initiative to learn different business functions to grow with the organization.
Emirates Post Group Holding - Customer Service Representative
Role: Customer Support Department(Postal,Financial and Logistics)
Dubai, United Arab Emirates
(Aug 2008 – July 2011)
Job Responsibilities:
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Emirates Identity Authority-Dealing with customer inquiries regarding the registration,
fixing interviews and delivery of national ID.
Etisalat and Du Activation-Handling data entry for activation sim cards.
Responding effectively to incoming telephone calls and provides accurate information
regarding product and service to the customers.
Receiving calls related to company product & service and answer the queries.
Ensuring that accurate and correct information is disseminated to customers as per client
advice.
Cross training to other position as directed
Raising Inquiries and complaints in the CRM as per the customer request and provide
them the reference number
Empost-(Courier Operation)contacting the courier for the follow-up of the shipment
delivery
Create a link between clients and operation team.
Ensure “proof of delivery” copy is sent to customer, upon request.
Building and maintaining customer’s relationship.
Exhibiting flexibility, sensitivity, and respect, maintaining a working relationship with all
team members.
Educating and explaining product and service to customers.
Determining source of problem and providing an intermediate answer to the problem or
inquiry.
Handling calls related to Emirates identity authority (National ID card)
Demonstrate perfect product knowledge and seek regular update.
Under the Campaign of Consulate General Of India UAE
 Worked for the consul general of India, under this campaign main area of work involved
handing inbound enquires related to Indian passport and visa services.
 Tracking the customer’s application and providing them with the updated information
available online. Have been a strong team player and helped the team in any giving
situation
 Giving complete information about Indian passport and Indian visa.
 Generating daily call center reports and updating of customer complaints.
 Build a strong relationship with customer as we represent the consulate for any
information required by customers.
 Handle priority escalations and providing customers with the most practical solution
possible.
 Co-ordinate with the internal department in case of an emergency and follow up of their
response.
Training attended from Emirates Post
 Emirates Post Customer Service
 Empost Customer Service
 Using TRAINPOST for UPU
 Emirates Post product knowledge
 CRM Training
 Product Training PO Box Bundle
 Addressing & Postcodes through Trainpost
 Express Mail service through Trainpost
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BDPS Software Limited – Faculty cum System Administrator
Kakinada, Andhra Pradesh, India
(May 2006-Jul 2008)
Job Responsibilities:
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Imparted Training on Ms-Office(Word,Excel,Powerpoint)
Training of Multimedia packages(Photoshop)
Installation and configuration of windows NT 4.0/2000/XP
System Administration
Lab maintenance and trouble shooting
Sharing of application Softwares,Database and hardware peripherals over the network
LOIS Technologies – System Administrator
Kakinada, Andhra Pradesh, India
(May 2005 - April 2006)
Job Responsibilities:
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System Administration
Lab Maintenance and troubleshooting
Installation and configuration of windows NT 4.0/2000/XP
Sharing of application softwares,Database and hardware peripherals over the network
Leo Financials – Administrator
Rajahmundry, Andhra Pradesh, India
(May 2004 – April 2005)
Job Responsibilities:
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Planning of daily schedule of executives and allocating daily work to the field executives
Publicity plans for the escalation of company
Daily Collection and maintenance of database
TECHNICAL SKILLS:
Operating systems
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Windows (95/98/NT/ME/2000/XP/Vista/Win7), and Linux.
Packages
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MS-Office (Word, Excel, PowerPoint,Access)
Designing Tools
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Adobe Photoshop
Hardware
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Troubleshooting, Installations and Maintenance
ASSETS
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Good interpersonal and communication skills, commitment, result oriented, hard working with a
quest and zeal to learn new technologies and undertake challenging tasks.
Ability to work in team and quick grasping.
Self Confidence
I certify that the information furnished above is true, complete and correct to the best of my
knowledge and belief.
Yours faithfully,