Download Enter the user menu by pressing the COMMAND (CMD) key until

1. HOW DO I GET INTO THE USER MENU?
Enter the user menu by pressing the COMMAND (CMD)
key until MENU NO YES displays. Next, press the top
row select key underneath YES and enter the appropriate code.
2. HOW DO I GET INTO PROGRAMMING?
Reset the control panel by shorting the J16 panel reset
jumper for two seconds, then enter 6653 (PROG). If you
are working with an XR100, XR200, or XR500, hit the
CMD button. The keypad will now show PROGRAMMER.
Refer to the panel programming guide for each of the
programming sections.
3. HOW DO I ADD/CHANGE/DELETE
USER CODES?
Enter the user menu and press CMD until USER
CODES displays. Press any top row select key (any of
the top four buttons.) The display will show ADD DEL
CHG. Press the select key under the function you want.
Depending on the panel type you will be asked for the
user number, then the user code, areas, and levels
of the user code you want to add, delete, or change.
4. HOW DO I PROGRAM DMP WIRELESS
TRANSMITTERS?
To program DMP wireless transmitters you will first need
to set up a House Code in SYSTEM OPTIONS. The
House Code for DMP wireless must be programmed in the
range of 1-50. Once this is selected you will go to ZONE
INFORMATION. Enter the zone number, name, area and
type. At the NEXT ZONE prompt you will select NO. At
the WIRELESS prompt select YES, and then enter the
serial number of the transmitter and other wireless
parameters depending on the transmitter type. For more
information, refer to the System Options and Zone
Information sections of the panel Programming Guides.
5. WHAT DO I DO IF THE KEYPAD DISPLAYS SYSTEM TROUBLE?
First, make sure the J16 jumper on the control panel
is not shorted. Next, make sure your data voltages are
normal. This can be accomplished by measuring DC
Voltage from Green to Black (3.5VDC is normal) and
from Yellow to Black (4.5VDC is normal) on the keypad
bus. Finally, make sure you have good wire connection
and continuity between all devices and the panel.
6. WHAT IS THE DEFAULT USER CODE
AND HOW DO I CHANGE IT?
The default user code is always 99. You must enter the
user menu with 99 CMD. Enter the user menu and press
CMD until you see user codes. Press a top row key
and then select CHG (Change). Once change is selected,
enter the default user number. Depending on the panel
type, the default user is always stored in the last user slot.
(For example: XR500 = 9999, XR40 = 64 because the
XR40 has 64 users.)
7. WHY DO I GET A PANEL CONNECTION
ERROR: TIMEOUT WHEN I TRY TO
CONNECT TO A PANEL USING LINK
SOFTWARE?
A timeout will occur when the software is not able to
communicate with the panel. The panel will only cause this
timeout message if the account number of the panel in the
panel’s communication does not match the account number
in the software’s connection status window. If the account
numbers are verified to match the problem could be:
FOR DIRECT CONNECT:
• Incorrect pin outs on serial cable or,
• J23 jumper not set to R
FOR NETWORK COMMUNICATION:
• Incorrect IP address or network unplugged or compromised.
8. HOW DO I SET THE KEYPAD
ADDRESS?
Enter programming by pressing and holding the CMD and
Back Arrow key until you see SET BRIGHTNESS on the
display. Press 3577 (INST) and then the CMD button.
Press the top row select key under KPD OPT on the left
side of the display. You will then see the current keypad
address in the display. To clear the current address, press
the current address, press any top row select key and enter
the new address. Press CMD until you see STOP in the
display. Select STOP to finish.
NOTE:
• One keypad must be supervised (minimum). You may
duplicate an unsupervised keypad address with other
keypads.
Have questions? Call us at 800-641-4282
9. HOW DO I ADDRESS OTHER NONKEYPAD DEVICES ON THE KEYPAD
BUS?
Enter programming, go to DEVICE SETUP and enter
the appropriate device number. Press command and
give the device a name. Now choose STD (or FIRE if
using a 630F keypad) for the type.
• Determine how many devices are available for the
specific panel model.
• Then press 3577 (INST) and the COMMAND button.
Press the top row select key under KPD OPT on the
left side of the display.
• On other devices, use the rotary switches or dip
switches to select the correct address.
10. HOW DO I ADDRESS MY ZONE
EXPANDERS FOR LX-BUS?
All expanders have rotary switches or dip switches.
Dip switch settings are all binary and rotary switch
dials are 0-9. XR500 panels use addresses 500-999 so
if you have one LX bus card or no cards then you would
start with zone 500 and go to 599. (For example: the
address for a 714 assigned to zones 501-504 would be
01, therefore the rotary switch would be set to: tens=0
and ones=1.)
14. WHAT DO I DO IF MY KEYPAD
DISPLAYS UNUSUAL CHARACTERS?
First, disconnect the keypad bus and try having only one
keypad attached directly to the panel. This will verify that
a bad device is not the cause.
Next, measure the DC voltage on pins 7, 8, 9, and 10
on the panel. The voltages should be within 10% of the
following:
Red/Black=12.5VDC
Yellow/Black=4.5VDC
Green/Black=3.5VDC.
If the voltages are not correct, the problem may be a
shorted or open wire.
15. HOW MANY BATTERIES CAN I
CHARGE ON A PANEL?
This is dependent upon the panel’s total current draw
and if any power supplies are installed to allow for additional batteries. As a standard, each panel can support
up to two, 7Ah batteries. The XR500 can charge
up to 8 batteries based on the configuration of the
panel and additional power supplies installed.
11. WHAT DOES IT MEAN WHEN I SEE
BATTERY-TRBL ON THE KEYPAD?
16. HOW DO I GET INTO DEALER
DIRECT ON WWW.DMP.COM?
BATTERY-TRBL means either the backup battery is
missing or battery voltage is below 11.9VDC.
On December 31, 2008, DMP changed access to our
Dealer Direct website. Now, each Dealer has an in-house
administrator who has the capability of adding and deleting
employees as necessary. The administrator will issue an
invitation to each potential user with a link to the website
and the user will then create a login and password of their
own choosing. Please find out who the administrator is for
your company. If you call DMP Customer Service, they will
be able to direct you to your administrator. They can not
grant you access to the website.
12. HOW DO I ADD OR DELETE A ZONE?
Enter programming and press CMD until you see ZONE
INFORMATION. Press a top row key and enter the zone
number you want to add or delete. When deleting a
zone, press a top row key at the zone name and press
CMD. When adding a zone, enter the zone number, and
then enter the zone name you want. You can then
program the zone type and area where to assign
the zone.
The Dealer Direct section includes software downloads,
DMP Forums and access to the web-based training.
13. WHAT IS THE RANGE OF DMP
WIRELESS?
Each DMP transmitter is tested at 1200-ft line of sight
before it leaves the factory. As with all wireless products, the range is specific to each installation environment.
Have questions? Call us at 800-641-4282
17. HOW DO I CREATE AN AREA?
Enter programming and press CMD until the keypad
displays SYSTEM OPTIONS. Then press any top row key
and press CMD until SYSTEM displays. Choose the
system that best suits the installation:
• AREA
• ALL/PERIMETER
• HOME/SLEEP/AWAY
Once you choose the system type, press CMD to AREA
INFORMATION. ALL/PERIMITER and HOME/SLEEP/AWAY
areas are pre-programmed once set in SYSTEM OPTIONS.
For area systems, at AREA INFORMATION, press any
top row key and press CMD until AREA NO: displays. Enter
the area number and press CMD. When the keypad displays ‘UNUSED’, press any top row key to clear the
display and enter the new area name.
18. HOW DO I ASSIGN A ZONE TO
AN AREA?
22. HOW DO I GET AN AREA TO DISARM
UPON DOOR ACCESS?
Once in the user menu, go to USER PROFILES. Hit a top
row select key and select either ADD or CHG, then program the appropriate ARM/DISARM and ACCESS AREAS
for the profile that you want to have ARM/DISARM and
access authority.
23. WHAT DO I DO IF THE KEYPAD SHOWS
SYSTEM BUSY?
• Check to see if the J16 jumper is shorted on the control
panel
• Check data bus voltages
• Check to see if the panel has the phone line seized and
is in the process of calling the receiver.
24. HOW DO I PROGRAM A MESSAGE
ON THE KEYPAD?
Enter programming and press CMD until the keypad
displays ZONE INFORMATION. Press any top row key
and the display changes to ZONE NO. Enter a valid
zone number, then give the zone a name, and then give
it a zone type. Once you have entered a zone type, the
keypad will then ask for AREA NO: where you can enter
the the desired area number. (unless it is a 24-HR
zone type)
Enter keypad programming by pressing and holding the
CMD button and back arrow until SET BRIGHTNESS
appears on the keypad. Enter code 3577 (INST) and
then CMD and select top row key under KPD OPT.
Command until the keypad displays DEFAULT KPD MSG.
Press a top row key to clear the current message, and
enter the current message. Press CMD until STOP
displays. Press the top row key under STOP to
to exit this programming section.
19. CAN I USE SHIELDED WIRE?
25. HOW DO I INITIALIZE THE PANEL
Shielded wire should not be used with DMP panels
or devices, with the exception of the 708 modules.
All wire used should be 18 to 22 gauge non-shielded.
You can initialize a panel locally via the keypad. Reset the
panel, then enter 6653 (PROG) to get into programming.
Press CMD until the keypad reads INITIALIZATION. Press
any top row select key until the keypad reads INITIALIZE ALL
NO YES. Select YES if you want to initialize all, select NO
to initialize only the items you want.
20. WHERE CAN I GET PANEL
SPECIFICATIONS?
All DMP documentation can be downloaded at
http://buy.dmp.com.
21. HOW DO I MAKE A KEYPAD SOUND
WHEN I COME IN THE DOOR?
Enter the user menu and go to ZONE MONITOR. Press a
top row select key and select ALL or NBR. If you select
ALL, it chooses all zones. If you select NBR, enter the
number of the desired zone, then choose ADD or RMV.
Once you make your selection, the display will read
either MONITOR ON or MONITOR OFF.
26. WHAT IS THE DIFFERENCE
BETWEEN AREAS AND PARTITIONS?
Partitions divide areas; areas combine. An area is comprised
of one or more zones and each area can be armed independently of another area. Once an area is armed, the zones
assigned to that area become active. A partition effectively
separates a panel into two or more panels (up to four). Each
partition can have one or more areas.
Have questions? Call us at 800-641-4282
27. WHAT DO I DO IF MY KEYPAD SHOWS
NON-POLLED ADDRESS?
Go to the DEVICE SETUP and make sure all devices attached
are set to STD.
NOTE:
A non-polled address means that a device attached to the
panel has not been turned on in the DEVICE SETUP option
in programming.
28. DOES THE PANEL HAVE A DIAGNOSTICS
MODE?
The XR100, XR200, and XR500 Series panels contain a Diagnostics function that allows you to test the communication
integrity of the LX-Bus, identify individual zones, and also display
the present electrical state of any zone. To use Diagnostics,
reset the panel, enter the Diagnostics code 2313 (DIAG), and
press CMD.
29. WHAT DO I DO IF THE KEYPAD
DISPLAYS 4-WIRE BUS TROUBLE?
• Make sure there are no devices sharing the same address.
• Make sure there is at least once device that is supervised.
• Make sure the yellow and green keypad bus wires are
connected properly.
30. WHAT DO I DO IF ONE OF MY WIRELESS ZONES SHOWS LOW BATTERY?
• Replace the battery.
• Tamper the unit until the low battery clears the keypad.
• Perform a sensor reset.
Questions? Call us at 888-4DMPTEC (436-7832)
LT-0954 rev.11-09 © 2009 Digital Monitoring Products, Inc.