Download Violet Lane Medical Practice

Violet Lane Medical Practice
Violet Lane Medical Practice
231 Violet Lane
Croydon, CR0 4HN
Telephone: 020 8688 0333
020 8688 9707
Fax:
Website
www.VioletLaneMedicalPractice.nhs.uk
When the surgery is closed call 020 8688 0333
Welcome to Violet Lane Medical Practice
The doctors and staff at Violet Lane Medical Practice in Croydon are proud to offer the highest
standard of patient-centred healthcare.We run many clinics for the management of chronic
diseases such as asthma and diabetes and offer a wide variety of other medical services including
antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of
health-related information in the menu on the right hand side. Please have a look around and do
send us some feedback if you like.
Disabled Access
There is access for the disabled via the new front lobby door. There is also a fully equipped toilet
with wheelchair access.
Patient Survey Report now available please click on link
Please book your FLU jab now!
See Latest News for information on Health & Social Care Act & your information being
extracted from your medical records, plus information on Friends & Family Test.
Opening Times
Times
Monday
08:00 - 18:30
Tuesday
08:00 - 18:30
Wednesday
08:00 - 18:30
Thursday
08:00 - 18:30
Friday
08:00 - 18:30
Weekend
closed
Wednesday & Thursday extended opening from 18:30 - 20:30
for booked appointments only.
Christmas & New Year 2013/14
The surgery will be closed from 6.30pm on Christmas Eve and for the rest of the holiday period.
If you need urgent medical advice please please phone 111. The surgery will re-open on Friday
27th December 2013 at 8am.The surgery will also be closed on Wednesday 1st January 2014
please phone 111 if you need urgent medical advice.
When We Are Closed
We do close at weekends and on bank Holidays when Assura Medical service operates. Assura
Medical provide a high quality out-of hours emergency service. To contact the out of hourse
service please call the usual practice number (020 8688 0333)and you will be re-directed.
You can also dial 111 this is a free phone number if you need medical help.
NHS Direct
In the case of urgent need when the practice is closed you can call NHS Direct (0845 4647) to
speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for
you to see a doctor.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery
re-opens.
GP lead Health Centre, Edridge Road, Croydon , CR9 1PJ 0208 3040 0800 open 8am - 8pm all
year.
Urgent Care Centre, Purley Hospital Urgent Care Centre, Brighton Road, Croydon CR8
2YL.Open 8am - 7.30pm all year.
Minor Injuries Unit, Parkway Health Centre, Parkway, CRO 0JA open Mon - Fri 2pm - 10pm St
/Sun midday - 10pm.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an
emergency.
Appointments
Violet Lane operates an appointments only system for the Doctors. This system aims to provide
continuity and the best possible level of care. Patients will be offered an appointment with their
registering GP or with one of the salaried GPs.
To make an appointment please phone 020 8688 0333 between 08:00 and 18:00 Monday to
Friday.
Our Nurse Specialist Practitioner runs a Minor Illness clinic every day for patients needing
urgent appointments to be seen on that day. Patients can also book appointments with her for
Asthma, Diabetes, Heart Disease and Family Planning.
Appointments are important and take time. If, for any reason, you cannot keep your appointment,
PLEASE let us know at the surgery, so that appointments can be offered to someone else. Thank
you.
Home Visits
If possible please try to telephone reception before 10:00 if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by
telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a
hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make
one home visit. There are also better facilities for examining and treating patients at the surgery.
Repeat Prescriptions
Repeat prescriptions are for medicines already agreed with the Doctors. If you have not had a
medication from us before, you must see the Doctor to discuss your requirements. There are
several ways to obtain your prescription
At Reception
By filling in a repeat prescription slip or by ticking the items you require on your repeat
prescription counterfoil. You will need to allow two full working days to process the prescription
request before collection. Current / Acute prescriptions (i.e. an item only issued once before)
may take longer and you may be asked to make an appointment your Doctor.
Please ensure all details including the full name, date of birth and phone number are clearly
marked on the prescription request.
By Post
If you would like the completed prescription posted back to you, please enclose a stamped
addressed envelope with your request.
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying
charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought
it reasonable to charge for those who can afford to pay for their medicines. Prescription
prepayment certificates (PPCs) offer real savings for people who need extensive medication.
NHS charges
These charges apply in England only. In Northern Ireland, Scotland and Wales
prescriptions are free of charge.
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Prescription (per item): £7.65
12-month prepayment certificate (PPC): £104.00
3-month PPC: £29.10
If you will have to pay for four or more prescription items in three months, or more than 14 items
in 12 months, you may find it cheaper to buy a PPC.
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Telephone advice and order line 0845 850 0030
General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website
(www.nhs.uk/NHSEngland/Healthcosts/Pages/Prescriptioncosts.aspx)
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
Clinics & Services
Clinics & Services
Minor Operations
The Practices provides a minor operation service for problems that do not need referral to
specialist.Please ask your GP about this service.
Sexual Health
Ask the Doctors or Nurses at the Surgery for advice or information. If you are worried or think
you have an infection, the Croydon service is the Genitourinary Medicine (GU Medicine) Clinic
at Mayday.
Contraception
Advice about contraception and a wide range of contraceptive services are available from the
doctors and nurses at the surgeries.
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Contraceptive advice
Oral contraception
Emergency contraception
"Coils" - Intrauterine contraception
Referral for specialist contraception services
Services are also available at the Croydon Family Planning Clinic now based at the Croydon
NHS Walk-In Centre.
Emergency contraception
Usually the "morning-after pill" - is available from the doctors or nurses at the surgeries. It is
also available directly from the local pharmacies if the surgery is closed. Information about
emergency contraception is available on the website of the Family Planning Association
(www.fpa.org.uk/) .
Antenatal and postnatal care
Antenatal and postnatal care is provided by the doctors and our attached midwives according to
local and national policy. The Practice does not provide a home delivery service but you can
discuss this with the midwife. The current schedule of recommended routine antenatal visits is
shown on our pregnancy planner page. This may vary if the hospital or GP feel it necessary.
The midwife
Once you find out that you are pregnant, the first person you will be likely to meet, is your
doctor who will refer you to a qualified community midwife.
Your midwife has done between 3 - 5 years of training in order to qualify, and has a wealth of
experience in dealing with normal healthy women in pregnancy and childbirth. She is the person
with whom you should consult, and should she feel that you need the intervention of a doctor,
she will refer you to him for advice.
She is responsible for providing all your antenatal care needs, assessing you when you go into
labour, delivering your baby and caring for you afterwards. She will also provide you with the
education that you may need, to help you through the birth and afterwards. Unless problems
develop, there should be no need for you to receive care from a doctor, as birth is a natural
occurrence, and for most women, will progress normally to a normal delivery.
Cervical Smears
Cervical cytology tests (smear tests) are recommended for all women between the ages of 25
and 64. The Practices follow this national screening programme.
Croydon Primary Care Trust and the Practices recall women for these tests on a 5 yearly
programme.
Appointments for this smear test should be made with our skilled Practice Nurses or booked at
the NHS Walk In Centre.
Childrens Health
Child Health Checks
Child health checks are carried out at the surgery by the doctors and the Health Visitors and the
National programme is followed
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Birth - Hospital doctor
6-8 weeks - Doctor
8 months with hearing test - Health Visitor
18 months - Health Visitor
3.5 years - Doctor, if there are any concerns
Children's Immunisations
Immunisations for young children are usually carried out in a clinic but immunisations for older
children can be done at any time to fit in with play groups or school times.
The immunisations are arranged with the Practice Nurses. View the childrens vaccination
schedule
Please contact the Practice nurses when your child's immunisations are due. We will send you a
reminder if we do not hear from you.
Health Visitors
Health Visitors employed by Croydon Community Health Services are attached to each of the
SCMP Practices.
Health Visitors lead a team of people who may be involved in the care of your children. These
include community health nurses, registered nurses and nursery nurses.
They will normally visit you when your baby is born, and then follow your child until they go to
school.
Health Visitors have links with specialists in the health service and other agencies. They can
refer your child for tests if, for example, there are concerns about hearing, sight, etc. In these
situations, they can act as an advocate for your child.
They also work closely with Social Services and the Police if there are concerns about child
abuse. They also work with children with special needs and those who are born with a disability
Long Term Conditions
Long Term Conditions
Asthma
The SCMP Practices provide a full range of services for patients with asthma. Our nurses are
highly trained in this subject and run regular asthma advice and assessment sessions. Please ask
the receptionists about this.
Heart Disease and Hypertension
The SCMP Practices have a very active programme for identifying, monitoring and treating
patients with heart disease and hypertension.
The Practices follow the latest NHS guidance and have developed and are involved in the
Central Croydon Clinical Governance Programme for heart disease and hypertension.
The Practices run an active recall programme to ensure that patients with heart disease are on the
correct treatment and are having the recommended investigations. Please ask one of the doctors
for further information
Diabetes
The SCMP Practices follows National guidance and the recommendations of the Diabetes
National Service Framework.
The Practices work closely with the Diabetic Department at Mayday Hospital, Diabetic
Specialist Nurses, Dietitians, Chiropodists, the Mayday Eye Unit and others to provide a package
of care to monitor diabetes, maintain health and prevent complications.
Immunisations
Flu Immunisation
For most people is an unpleasant but self-limiting illness, the main symptoms lasting up to about
a week. Treatment is symptomatic and those affected are advised to stay at home, rest and drink
plenty of fluids.
The Practices organise an annual flu immunisation programme.
At present, flu immunisation is recommended, and available under the NHS, for
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those over 65 years of age
diabetics on medication
heart patients
asthmatics and other respiratory illnesses
sickle cell
those with chronic liver disease
the immunosuppressed
Travel Vaccinations
our travel information page
Test Results
Test Results
Please call between 2.30pm - 4pm and 5pm - 6pm to enquire about your test results as our
reception staff will have more time to deal with your request between these times.
Note that the practice has a strict policy regarding confidentiality and data protection and we will
only release test results to the person to whom they relate unless that person has given prior
permission for the release of this data or they are not capable of understanding the results.
When you take your test you will be told how long it will be before the results are returned to the
practice.
It is your responsibility to check your results and to make an appointment to discuss them with
your doctor if your are advised to do so.
Blood Tests
Blood Tests
A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a
wide range of uses and are one of the most common types of medical test. For example, a blood
test can be used to:
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assess your general state of health
confirm the presence of a bacterial or viral infection
see how well certain organs, such as the liver and kidneys, are functioning
A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your
arm. and the usual place for a sample is the inside of the elbow or wrist, where the veins are
relatively close to the surface. Blood samples from children are most commonly taken from the
back of the hand. The child's hand will be anaesthetised (numbed) with a special cream before
the sample is taken. Children's blood test are usually taken at the hospital. Appointment for adult
blood test can be taken on a Tuesday and Thursday morning at the surgery.
You can find out more about blood tests, their purpose and the way they are performed on the
NHS Choices website.
X-Ray
X-Ray
An X-ray is a widely used diagnostic test to examine the inside of the body. X-rays are a very
effective way of detecting problems with bones, such as fractures. They can also often identify
problems with soft tissue, such as pneumonia or breast cancer.
If you have a X-ray, you will be asked to lie on a table or stand against a surface so that the part
of your body being X-rayed is between the X-ray tube and the photographic plate.
An X-ray is usually carried out by a radiographer, a healthcare professional who specialises in
using imaging technology, such as X-rays and ultrasound scanners.
You can find out more about x-ray tests, how they are performed, their function and the risks by
visiting the NHS Choices website.
Registration
New Patient Registration
The doctors welcome new patients who live within our practice area.
You can join the practice by bringing us your old medical card or by filling in a registration form
which is available from the receptionists, you will need to have proof of your address i.e.,utility
bill, driving licence.
As it takes a while for your old medical records to reach us, we may ask new patients to come to
a new patient interview where we can get some background information, sort out any repeat
prescriptions and form a plan of what the practice needs to organise for you.
Surgery times for registering are Tuesday - Friday 12 noon - 4pm & 4.30pm - 6pm.
Registering Online
Online 'pre-registration' with the practice
THIS SERVICE IS NOT AVAILABLE FOR THE MOMENT
Travel Clinic
Travel Vaccines:
If you wish to make an appointment for travel vaccines you must book your appointment 6
weeks before you travel. You will need to come into the surgery to complete the travel
questionnaire. Then phone the surgery 3 days later when you will be told which vaccines you
require.
All children should be up to date with their immunisations before they have any travel vaccines.
If we cannot accommodate you in our travel clinic, you may have to attend one of the private
clinics.
Gatwick Airport telephone: 01293 507400 , Executive Travel Tuesday - Friday 9am - 3pm
telephone:
0208 688 3430
Travel vaccines are only given by the nurse, please do not ask your GP.
Not all travel vaccines are free you will be charged for the following:
Malaria £20.00 for each person travelling (private script)
Practice Policies
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable
information about you will be shared with others in the following circumstances:
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To provide further medical treatment for you e.g. from district nurses and hospital
services.
To help you get other services e.g. from the social work department. This requires your
consent.
When we have a duty to others e.g. in child protection cases anonymised patient
information will also be used at local and national level to help the Health Board and
Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us
know.
Reception and administration staff require access to your medical records in order to do their
jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act
can be made available to the public. All requests for such information should be made to the
practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients
may request to see their medical records. Such requests should be made through the practice
manager and may be subject to an administration charge. No information will be released
without the patient consent unless we are legally obliged to do so.
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a
genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly,
and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns
appropriately. Further written information is available regarding the complaints procedure from
reception.
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has
the right to remove violent patients from the list with immediate effect in order to safeguard
practice staff, patients and other persons. Violence in this context includes actual or threatened
physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we
will notify the patient in writing of their removal from the list and record in the patient’s medical
records the fact of the removal and the circumstances leading to it.
Staff Details
Doctors
Dr Krishan MA, MBBChir (Camb), DRCOG, DPD, Dip Allergy, FPCert. Trained at
Arora
Cambridge University Medical School and Addenbrooke's Hospital in
Cambridge and qualified in 1988. Interests are in Family Medicine,
Dermatology, in particular Cosmetic and Laser Dermatology, Allergy
and Medical Hypnosis.
Dr Saman
Rahim
MBChB, LRCP, LRCS, LMSSA, MRCP, MRCPCH, DFFP, DRCOG
Trained at Mousl University Hospital. Interests lie in Child Health and
Cardiovascular Medicine and is now a GP Trainer.
Dr Paris
Ioannou
MB BS DRCOG DCH DFSRH DGM
Dr
Francois
Kriel
Dr S Mein
Dr Marie
Donnelly
Nurse Practitioners
Mrs Geraldine Richardson
Nurse Manager and Specialist Practitioner
Nurses
Nurse Elizabeth Waters
Practice Management
Mrs Lorraine The Practice Manager Her responsibility is to manage the whole
Braithwaite
Practice, ensuring a smooth delivery of services for the patients at
Violet Lane working with the Doctors and Croydon Primary Care
Trust. If any patients have praise, comments or any problems with our
services, please speak to the receptionist or Practice Manager