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JOHN KOVALEVICH 1242 Bailing Drive Lawrenceville, GA, 30043 850-284-4787 [email protected] SUMMARY OF QUALIFICATIONS Quality and result oriented System and Network Analyst with more than 3 years of experience as a IT networking, administration, and system analysis professional with the proven ability to create solutions that exceed internal /external client’s expectations while aligning with organizational values and goals. SUMMARY OF EXPERTISE: System Analysis and Design Window System Administration Microsoft Exchange Network Security and Design Infor Lawson HRIS Wiring and Cabling Database SQL/SQL+ Project Management PROFESSIONAL EXPERIENCE PLATFORMONE(TRANSFER) – Lawrenceville, GA 2015-Current IT Business Analyst- Responsible for creating and managing various payroll and data reports using Database SQL and Crystal reports, responsibilities also involved working as IT Tier 2 support for PlatformOne. Provided solutions and support to PlatformOne’s operation team and customers. Maintained Users and Security in 2 LAWSON Environments. Evaluated complex system production readiness and supportability by identifying and resolving problems, risks, issues, and end user requirements Led projects to install, configure, and maintain multi-platform systems, software and hardware for multiple business units System design and integration of business applications, networking and hardware critical to business function Maintained IT policy and procedures for SSAE16 compliance PEOPLE, INC (ACQUISITION) – Lawrenceville, GA 2014-2015 IT Helpdesk Professional- Responsible for the day to day operation, and management of two offices equipment, physical and virtual. Worked on and planned Tier 1 and Tier 2 tasks and objectives. Maintained Users and Security for PEOPLE’s and PlatformOne’s LAWSON Environment and custom Client Self-Service Application Continued to maintain Network infrastructure and security for multiple business units. Managed projects leading to the upgrading of current and the acquisition of new technology JOHN KOVALEVICH PAGE 2 PEO MANAGEMENT GROUP– Lawrenceville, GA 2013-2014 IT Helpdesk Professional- Responsible for the day to day operation, and management of two offices equipment, physical and virtual. Maintained network security and infrastructure for 2 physical locations and 6 business units Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance. Maintained high availability of critical network services including Microsoft Exchange and web servers. Monitor network for performance Maintain user and security in AD and Lawson HRIS Maintained IT policy and procedures for SAS70 compliance EDUCATION Penn Foster Highschool, Scranton, PA Highschool Degree 2008-2011 TECHNICAL PROFICIENCIES LAWSON HRIS User and Security Administration Design tools including Crystal and TOAD Microsoft transactional SQL and Oracle SQL+ LAN/WAN Administration, Ethernet and/or Secured Wireless Networks. Network Monitoring (NagiOS) Cisco, FortiNet, McAfee firewalls and networking devices Barracuda SSLVPN, Email Archiving, and SPAM filters Windows Active Directory, Domain Administration Exchange 2007 and 2013 Administration and Design Mitel Voice Systems Administration Enterprise Workstation Managing and Patching 3+ years providing Helpdesk Support and Remote Assistance 3+ years providing an excellent customer support experience CERTIFICATIONS CompTia A+ Certified