Download Park Medical Centre - The Castle Practice

Park Medical Centre
Park Medical Centre
Inver Court
Invermead Close
London, W6 0QG
Telephone: 0208 741 7471
0208 834 7312
Fax:
Website
www.parkmedicalcentre.com
When the surgery is closed call 0208 969 0808 OR 111
Welcome to Park Medical Centre
We are confident that our website will provide clear and concise help and give our patients the
information they require in an easy and convenient format. It has been designed with the
patient’s needs at the forefront of everything, from checking surgery times to letting us know
what you think of us.
Serving You
Our dedicated team are here to treat those minor ailments that occur as well as providing
specialist management of long-term conditions and clinics covering a wide range of healthcare
issues. The technology also means you can now do a lot of things from the comfort of your home
such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most
appropriate care is provided. This partnership philosophy extends even further and our active
patient group exists to make sure that patient needs and what the practice offers are always
heading in the same direction.
Surgery Opening Times
Monday
Morning
Afternoon
08:30 - 12:30
13:30 - 18:30
Tuesday
08:30 - 12:30
13:30 - 18:30
Wednesday
08:30 - 12:30
13:30 - 18:30
Thursday
08:30 - 12:30
13:30 - 18:30
When We Are Closed
Should you require medical treatment
or advice when the surgery is closed,
Closed
Closed
Weekend
please telephone the surgery. An
answer machine will leave you
Closed
Closed
Bank Holidays
instructions. The centre works with
LCW GP Co-Operative, which is based in St. Charles Hospital.
Friday
08:30 - 12:30
13:30 - 18:30
This is not a walk-in service; you must telephone LCW first on 0208 969 0808. You will need
the patient’s details, including date of birth, address and contact telephone number.
Nearest Walk-In Centres
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Charing Cross Hospital, Fulham Palace Road, London W6 8RF.Telephone: 020 8383
0904.
Parsons Green Walk-in Centre, 5-7 Parsons Green, London SW6 4UL, Telephone:
020 8846 6758.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor
and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath
constitute an emergency.
Appointments
Routine Appointments
We operate an advance booking system for routine appointments. These appointments are
available up to three weeks in advance. A number of appointments are reserved to be booked 24
hours in advance only.
Urgent Care Appointments
A number of appointments each morning and afternoon are set aside for urgent care. We ask
patients to use their judgement to decide if an urgent care appointment is required. The reception
staff will take the patient’s name, phone number and a brief summary of the illness. A doctor
will telephone the patient and if necessary ask them to attend the surgery. Very ill patients will
always be offered an urgent care appointment with a doctor on the day they contact the practice
but might sometimes have to wait until other patients have been seen.
Please inform reception if you suspect you have an infectious disease, as this will enable us to
arrange isolation for you during your visit to protect you and other susceptible patients.
Non Urgent Queries
We appreciate that doctors are sometimes quite hard to get hold of and it is not fair to other
patients to interrupt them when they are in surgery. If they are out of the building, on home visits
or attending meetings we will get a doctor to call you back.
There is always a doctor on call in the surgery and they can give out results and deal with any
immeadiate queries. We appreciate though that a patient may want to speak to a particular doctor
and we have a system for meeting this need.
Practice Nurses
In a number of cases it might be worth considering an appointment with a practice nurse rather
than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen
more quickly. A receptionist may ask you about your illness in order to allocate to the
appropriate clinician.
Chaperones
If you would like a chaperone present during your consultation, then please advise the
receptionist when booking your appointment or when checking in.
Translation Services
If communicating in English is a problem, bring a friend or family member to translate for you if
possible. Please let us know if you need a translator and we will try to arrange one.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order
for us to give the slot to someone else.
Training Practice
We are a training practice which means we have registrars who are fully qualified doctors
training to become general practitioners.
The registrars have full access to patient computerised medical records, can consult with a more
experienced GP where necessary and generally have longer appointment times which enable
them to spend more time with patients. Have regular sessions with one of the qualified GPs to
talk through various aspects of care and have regular sessions with other trainees to sharpen their
skills. We believe that the standard of care offered by the trainees is first class.
We aim to ensure continuity of care by making full use of the computer system, informal
discussions and regular clinical meetings.
In addition, we also train medical students studying general practice.
If you would rather that they were not present during consultation, please let us know.
Home Visits
If, for medical reasons you are unable to get to the surgery and require a home visit, please try to
telephone the surgery as soon as possible. Children can nearly always be brought to the surgery
where there are better facilities for diagnosis and treatment.
If you are uncertain whether you need a visit, the doctors will be happy to advise you on the
telephone after morning surgery.
You can also be visited at home by a community nurse if you are referred by your GP.
You should also be visited at home by a health visitor if you have recently had a baby or if you
are newly registered with a GP and have a child under five years.
Sickness Certificates
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your
employer may however require you to complete a self-certification form (SC2) which is
available from your employer or on the HMRC website (www.hmrc.gov.uk/forms/sc2.pdf) .
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of
medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate,
now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence
that you are sick and would normally be accepted, unless there is evidence to prove otherwise. A
sick certificate will only be issued after you have seen a doctor.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist.
Your employer will decide whether or not this evidence is acceptable. If your employer has any
doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work - ’Fit Note'
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help
you return to work sooner by providing more information about the effects of your illness or
injury.
For more information see the DirectGov website
(www.direct.gov.uk/en/MoneyTaxAndBenefits/BenefitsTaxCreditsAndOtherSupport/Illorinjured/
DG_175850) (where this information was sourced).
Repeat Prescriptions
In most cases you can order repeats a week in advance. Please give us at least 24 hours notice
before you need the repeat prescription. If the medicines you require need reauthorisation it may
take longer to process your request.
If you are on regular tablets or medicines, your prescription will be issued with a computerised
request slip attached. This request slip lists how many authorized repeats you have of each drug.
Once the limit of medication repeats has been reached you may be asked to consult a doctor.
You can order in the following ways:
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Online – follow the link at the top of this page to complete a simple registration.
By email - carefully copy the items required from the computerised request slip onto an
email and send to [email protected]
By fax - please use the computerised request slip. Delete any unwanted items and fax to
020 8834 7312.
In person - please use the computerised request slip. Delete any unwanted items and
hand to reception or place in the reception post box.
By post - please use the computerised request slip. Delete any unwanted items and post
to Repeat Prescriptions, Park Medical Centre, Inver Court, Invermead Close, London W6
0QG. If you want us to return the prescription in the post please enclose a stamped
addressed envelope and allow plenty of time for the return.
By phone - if you wish to request your prescription by telephone, please call 020 8741
7471. Try to avoid the busy times by phoning in the afternoon. Please have available the
names of the medications and be prepared to spell the names if asked.
Medications that are not issued as repeat prescriptions
It is recommended practice not to issue certain types of medication as repeat prescriptions.
Therefore you may be asked to consult with a doctor for each issue.
Medication Reviews
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at
least once a year to review these regular medications and notification should appear on your
repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays
to further prescriptions.
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying
charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought
it reasonable to charge for those who can afford to pay for their medicines. Prescription
prepayment certificates (PPCs) offer real savings for people who need extensive medication.
NHS charges
These charges apply in England only. In Northern Ireland, Scotland and Wales
prescriptions are free of charge.
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Prescription (per item): £7.85
12-month prepayment certificate (PPC): £104.00
3-month PPC: £29.10
If you will have to pay for four or more prescription items in three months, or more than 15 items
in 12 months, you may find it cheaper to buy a PPC.
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Telephone advice and order line 0845 850 0030
General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website
(www.nhs.uk/NHSEngland/Healthcosts/Pages/Prescriptioncosts.aspx)
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
Clinics & Services
Clinics & Services
Practice nurses
Our team of practice nurses led by the nurse Practitioner offers various healthcare services,
including: cervical smears, dressings, women’s health, diabetes, asthma, blood pressure and child
immunisations. The nurses are normally available in the morning between 08:40 - 11:30 and on
Thursday and Friday afternoons between 14:00 - 17:00.
Phlebotomy (Blood Sampling)
Blood samples are currently taken by a phlebotomist at the practice on the advice of a doctor. We
run clinic five days a week from 09:00 - 11:30 ONLY, by appointment. Please contact reception
to make an appointment. You may be asked to abstain from eating or drinking for a period of
time before your appointment.
Maternity Care
All doctors are happy to provide pre-conceptual advice and shared care with the maternity unit of
your choice to deliver your baby. We work closely with local midwives at the local hospitals.
Well Baby Clinic
Baby clinic is held every Tuesday between 13:40 - 15:30. An appointment is needed. A health
visitor, doctor and practice nurse are available. This clinic is specifically to carry out
immunisations, baby checks, weighing and help with queries and concerns.
Please note, sick babies are seen by a doctor in normal surgery.
Childhood Immunisations
Immunisations need to be carried out at:
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Two months old
Three months old
Four months old
Twelve months old
Thirteen months old
Three years and four months to five years old
Post-Natal Appointment
Between six to eight weeks after the birth of your baby, you will need a post-natal check up with
the doctor to ensure everything is ok and there are no health problems.
NHS Health Checks
We are offering free NHS health checks for patients aged 40 to 74 who do not have previously
diagnosed cardiovascular disease, diabetes, or hypertension. If you qualify and would like one of
these health checks, please telephone the surgery.
Smoking Cessation Advice
We run an advice and help service to give up smoking, please ask to make an appointment to see
one of the Smoking Cessation Advisers within the practice.
Counsellor/Psychologist
If you are suffering from depression, anxiety, bereavement or eating disorders, you may be able
to see a psychologist or counsellor. If you would like to be seen, please make an appointment to
see a doctor in the first instance who will then refer you if appropriate.
Drug and Alcohol Counselling
Hammersmith & Fulham Community Drug and Alcohol
Service (CDAS)
Drug and alcohol treatment services provide a range of specialist health care interventions for
individuals and families who are affected by the misuse of drugs and/or alcohol.
Address:
Crowther Market, 282 North End Road
London, SW6 1NH
United Kingdom
Telephone:
020 7381 7766
These services help people with drug and alcohol problems to begin the process of stability and
healing. The teams are multidisciplinary, which means there are a wide range of professionals
who can provide different treatment options.
The teams will assess drug and alcohol problems, provide short-term treatment and help
individual to access other support services. To provide integrated care, the teams work closely
with GPs, social workers and other health providers. Treatment is provided in a structured
programme with the goals of abstinence, minimising harm or controlling the addiction.
Treatment options can include:
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Talking therapies
Medication
Referrals to these teams can be made through by a health professional (GP, social worker or
other) by completing the referral form.
Appointments can be made with Drew Miller or Bola Towolawi here at Park Medical
Centre on either a Monday or Friday afternoon. Please ask at reception.
Accupuncture
Acupuncture
Acupuncture treatment is also available at the Centre on Wednesdays with a qualified specialist.
This service is not provided by our GPs and not available on the NHS. To book an appointment,
or speak to the specialist, please call Chinese Medicine on 020 7272 6888 or call Dr Xiao Lan
Deng on either 0207 284 2898 OR 07951 374 368.
Common uses of acupuncture
There is no one health condition or set of conditions that acupuncture is meant to treat.
Instead, acupuncturists use the treatment for an extremely wide range of health conditions.
The use of acupuncture is not always based on scientific evidence. This means that practitioners
may use acupuncture to treat a certain health condition, even though there have not been
scientific trials showing that acupuncture works for that condition. For more information about
the evidence on acupuncture and specific health conditions, see evidence for acupuncture
(www.nhs.uk/Conditions/Acupuncture/Pages/Evidence.aspx) .
Sometimes, patients combine acupuncture with conventional treatments that have been
prescribed by a GP or hospital consultant. If you are being treated by an acupuncturist for a
health condition, it is advisable to discuss this with your GP.
NICE recommended uses
The National Institute for Health and Clinical Excellence (NICE) provides guidelines to the NHS
on use of treatments and care of patients. Currently, NICE recommends that acupuncture is
considered as a treatment option for one condition:
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persistent lower back pain
Other common uses
Acupuncture is often used to treat musculoskeletal conditions (of the bones and muscles) and
pain conditions, including:
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headache and migraine
chronic pain, including neck and back pain
joint pain
dental pain
post-operative pain
Some acupuncturists use acupuncture to treat a far wider range of conditions, including:
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post-operative nausea and vomiting
allergies, including hay fever and eczema
fatigue
depression and anxiety
digestive disorders, including irritable bowel syndrome (IBS)
infertility and menstrual disorders
insomnia
Osteopathy
Osteopath
We have an osteopath working from witihin the practice on Wednesdays who can administer
treatment to adults, infants, children and preventive therapy. Please note this service is not
covered by NHS. Please contact David Tatton on 020 8749 0581 for more information.
Osteopathy is a way of detecting, treating and preventing health problems by moving,
stretching and massaging a person’s muscles and joints.
Osteopathy is based on the principle that the wellbeing of an individual depends on their bones,
muscles, ligaments and connective tissue functioning smoothly together. Osteopaths believe their
treatments allow the body to heal itself. They use a range of techniques but do not use drugs or
surgery.
Most people who see an osteopath do so for help with back pain (www.nhs.uk/conditions/Backpain/Pages/Introduction.aspx) , neck pain (www.nhs.uk/conditions/neckpain/Pages/Introduction.aspx) , shoulder pain
(www.nhs.uk/conditions/shoulderpain/Pages/Introduction.aspx) or other problems related to
muscles and joints. Some osteopaths also claim to treat a wide range of health conditions,
including asthma, digestive problems and period pain.
Outside the US, osteopathy is a complementary or alternative medicine (CAM), and is different
from conventional western medicine. Osteopaths may use some conventional medical
techniques, but the use of osteopathy is not always based on science.
Read more about the common uses for osteopathy
(www.nhs.uk/Conditions/Osteopathy/Pages/Who-can-use-it.aspx) and what happens when you
visit an osteopath (www.nhs.uk/Conditions/Osteopathy/Pages/How-is-it-performed.aspx) .
Does osteopathy work?
There is good evidence that osteopathy is effective for the treatment of persistent lower back
pain. The National Institute for Health and Care Excellence (NICE) recommends it as a
treatment for this condition.
There is limited evidence to suggest it may be effective for some types of neck, shoulder or
lower limb pain and recovery after hip or knee operations.
There is no good evidence that osteopathy is effective as a treatment for health conditions
unrelated to the musculoskeletal system (bones and muscles).
Read more about the evidence on osteopathy
(www.nhs.uk/Conditions/Osteopathy/Pages/evidence.aspx) .
Accessing osteopathy
Osteopathy is not widely available on the NHS. Your GP or local clinical commissioning group
(CCG) (www.nhs.uk/Service-Search/Clinical%20Commissioning%20Group/LocationSearch/1)
can usually tell you whether it is available in your area.
Most people pay for osteopathy treatment privately. Treatment costs vary, but typically range
from £35 to £50 for a 30-40 minute session. You do not need to be referred by your GP to see an
osteopath privately.
Only people registered with the General Osteopathic Council (GOsC) are allowed to practise or
call themselves osteopaths. You can find a registered osteopath near you on the GOsC website
(www.osteopathy.org.uk/) .
Non-NHS Services
Non-NHS Services
Some services provided are not covered under our contract with the NHS and therefore attract
charges. Examples include the following:
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Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
Insurance claim forms
Passport signing
Prescriptions for taking medication abroad
Private sick notes
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Vaccination certificates
The fees charged are based on the British Medical Association (BMA) suggested scales and our
reception staff will be happy to advise you about them along with appointment availability.
Access to Medical Records
Access to Medical Records
Patients have the right to access their medical records. We would be grateful if you could put this
request in writing, giving your date of birth, address and a contact number, and a member of staff
will arrange this for you.
You will have access to both paper and electronic records. You will be asked to provide some
identification at the time of accessing your notes.
You can request a photocopy of any correspondence from your medical records. A charge of 50p
per sheet will be made.
You may also have a copy of any referral letters sent on your behalf, free of charge, if you ask at
the time of the referral and supply a self addressed envelope.
Expert Patients Programme
Do you have a long term condition?
Do you want to learn about:
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Using your medication correctly?
Relaxation techniques?
Diet?
Exercise?
Using health resources appropriately?
How to improve your quality of life?
Call today to find out more on 0208 846 6803 or 0208 846 6819 or you can visit the website at:
http://www.nhs.uk/NHSEngland/AboutNHSservices/doctors/Pages/expert-patientsprogramme.aspx (www.nhs.uk/NHSEngland/AboutNHSservices/doctors/Pages/expert-patientsprogramme.aspx)
Test Results
Test Results
Results from your sample are normally available in three to five working days, but certain tests
may take up to four weeks.
Please call after three working days between 14:00 and 15:00 for your result and further advice.
Please tell reception the name of the doctor who talked to you about having the test done.
Our reception staff are not qualified to comment on results therefore it is your responsibility to
check them and have any necessary follow-up discussion with a doctor either by a telephone call
/ appointment.
Please note that we do have a strict policy regarding confidentiality and data protection. In this
respect we will only give out results to the person they relate to unless that person has given prior
permission for their release or if they are not capable of understanding them or have language
difficulty.
Blood Tests
Blood Tests
A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a
wide range of uses and are one of the most common types of medical test. For example, a blood
test can be used to:
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assess your general state of health
confirm the presence of a bacterial or viral infection
see how well certain organs, such as the liver and kidneys, are functioning
A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your
arm. and the usual place for a sample is the inside of the elbow or wrist, where the veins are
relatively close to the surface. Blood samples from children are most commonly taken from the
back of the hand. The child's hand will be anaesthetised (numbed) with a special cream before
the sample is taken. (A doctor would normally carry these out)
You can find out more about blood tests, their purpose and the way they are performed on the
NHS Choices website.
X-Ray
X-Ray
An X-ray is a widely used diagnostic test to examine the inside of the body. X-rays are a very
effective way of detecting problems with bones, such as fractures. They can also often identify
problems with soft tissue, such as pneumonia or breast cancer.
If you have a X-ray, you will be asked to lie on a table or stand against a surface so that the part
of your body being X-rayed is between the X-ray tube and the photographic plate.
An X-ray is usually carried out by a radiographer, a healthcare professional who specialises in
using imaging technology, such as X-rays and ultrasound scanners.
You can find out more about x-ray tests, how they are performed, their function and the risks by
visiting the NHS Choices website (www.nhs.uk/conditions/x-ray/Pages/Introduction.aspx) .
Urine Samples
What are urine samples used for?
Your GP or another healthcare professional may ask for a urine sample to help them diagnose or
rule out health conditions. Urine contains waste products that are filtered out of the body. If it
contains anything unusual, this may indicate an underlying health problem.
For example, a high level of glucose (sugar) in your urine may be a sign of type 2 diabetes
(www.nhs.uk/Conditions/Diabetes-type2/Pages/Introduction.aspx) . Other reasons for a urine
sample include checking if you:
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have a urinary tract infection (UTI) (www.nhs.uk/conditions/Urinary-tract-infectionadults/Pages/Introduction.aspx)
have a sexually transmitted infection (STI) (www.nhs.uk/conditions/Sexually-transmittedinfections/Pages/Introduction.aspx)
are pregnant (www.nhs.uk/conditions/pregnancy-and-baby/pages/finding-outpregnant.aspx#close)
Collecting a urine sample
Your doctor or another healthcare professional should give you a container and explain to you
how to collect the urine sample (located in patient toilets).
You can collect a urine sample at any time of day unless your GP or practice nurse advises you
otherwise.
The types of urine sample you might be asked for include a random specimen, first morning
specimen or timed collection.
To collect a clean urine sample:
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label the container with your name, date of birth and the date
wash your hands
men should wash their penis
women should wash their genitals, including between the labia (lips around the entrance
to the vagina)
start to urinate but don’t collect the first part of urine that comes out
collect a sample of urine ‘mid-stream’ (see below) in a sterile screw-top container
screw the lid of the container shut
wash your hands thoroughly
If your doctor gives you any other instructions, you should also follow these.
All samples once taken should be put in the bag provided and placed in the red box marked
'samples' in reception.
Stool Samples
What are stool samples used for?
Your GP or another healthcare professional may ask you for a stool sample to help them
diagnose a health condition or rule it out. Stools contain bacteria that are present in the digestive
system. By testing the bacteria in your stools, healthcare professionals can work out what’s
happening in your digestive system.
For example, a stool sample can be tested to help diagnose:
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gastroenteritis (www.nhs.uk/Conditions/Gastroenteritis/Pages/Introduction.aspx) (an
infection of the stomach and bowel)
Crohn’s disease (www.nhs.uk/Conditions/Crohns-disease/Pages/Introduction.aspx) (a
condition that affects your digestive system)
food poisoning (www.nhs.uk/Conditions/Food-poisoning/Pages/Introduction.aspx)
There are many ways to collect a stool sample, please seek the advice from a doctor.
All samples once taken should be put in the bag provided and placed in the red box marked
'samples' in reception .
Practice Catchment Area
Before registering at Park Medical we would be grateful if you could check if your permanent
home address falls within our practice catchment area. You can do this by clicking on the link
below and enter your postcode.
https://www.primarycare.nhs.uk/publicfn/catchment.aspx?oc=E85636&h=600&w=800&if=0
Registration
New Patient Registration
Anyone who lives within our catchment area can register as a patient by calling into reception
and completing a registration form. You can also download a form from the above "Registering
Online" tab.
The catchment area covers parts of the W3,W4,W6 and W12 including parts of Hammersmith,
Shepherds Bush, Stamford Brook, Ravenscourt Park, Acton and Chiswick. Proof of address is
required e.g. current utility bill, landlord agreement, bank statement etc.
You will be asked to make an appointment with the health care assistant, who will carry out a
new patient health check. We will then undertake procedures to ensure your medical records are
forwarded from your previous practice.
We cannot accept you onto our list if you live outside our catchment area unless you have a close
relationship to an existing patient. Please ask to speak to the practice manager if you think you
qualify.
Change of Address
Please notify the receptionist in writing if you change your address and are still in our catchment
area. Please ensure we also have your current landline, mobile telephone number and email
address. If you move out of the practice area you will be asked to register with another local GP.
Guide to GP Services
The Royal College of General Practitioners has produced a useful guide for patients about the
services on offer at GP Surgeries and how to access them. You can download the guide below.
A Patient Guide to GP Services
Registering Online
Online 'Pre-Registration' With The Practice
If you wish to pre-register click on the link below to open the form. When you have completed
all of the details, click on the "Send" button to mail your form to us. When you visit the surgery
for the first time for your new patient health check you will be asked to sign the form to confirm
that the details are correct.
When you register you will also be asked to fill out a medical questionnaire. This is because it
can take a considerable time for us to receive your medical records. There is an online version of
this file too, which you may fill out and send to us. When you come to the surgery you will be
asked to sign this form to confirm that the details are correct.
You will be required to bring proof of address with you to your new patient health check
appointment. Please do not send this electronically.
PLEASE FILL OUT BOTH OF THE FOLLOWING FORMS
Pre-registration Form
Online Medical Questionnaire For New Patients
Note that by sending the form you will be transmitting information about your self across the
Internet and although every effort is made to keep this information secure, no guarantee can be
offered in this respect.
Alternatively you may print off a registration form and questionnaire, fill it out and bring it in
with you on your first visit to the practice along with your proof of address.
Registration Form
New Patient Health Questionnaire
Temporary Residents
Temporary Registration
If you are ill while away from home or if you are not registered with a doctor but need to see
someone, you can receive emergency treatment from the local GP practice as an immeadiate and
neccessary patient.
You can be registered as a temporary patient for 14 days or up to three months should your stay
extend beyond your initial treatment. This will allow you to be on the local practice list and still
remain a patient of your permanent GP. After three months you will have to re-register as a
permanent patient at the practice or return to your normal GP.
To register as a temporary patient simply contact the local practice you wish to use. Practices do
not have to accept you as a temporary patient although they do have an obligation to offer
emergency treatment. You cannot register as a temporary patient at a practice in the town or area
where you are already registered.
Download the Temporary Resident Registration Form
Carers Direct
(www.nhs.uk/carersdirect/Pages/CarersDirectHome.aspx)
Are You a Carer?
A carer is someone who provides informal, unpaid support and care to a friend or family
member. A carer can be any age, including children and young people. We would like to support
our patients who also provide care.
If you are please let us know - we may be able to help you
Carers can have their own needs assessed by H&F Social Services. Social Services works with
the Hammersmith & Fulham Carer's Centre to provide support to anyone caring for someone in
the borough. For more information call 0208 753 5456 or visit Community Support Centre at
145 King Street, Hammersmith. If you require further support the H&F Carer's Centre operates a
drop-in service at 182A Hammersmith Road, London W6 between 10am - 5pm or you can call
0208 563 8014.
There is a wealth of information on NHS Choices
(www.nhs.uk/carersdirect/Pages/CarersDirectHome.aspx) about carers and caring. Below are
some links into the site that we hope you will find useful.
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Caring for a parent
(www.nhs.uk/video/pages/medialibrary.aspx?Page=1&Filter=&Id={6F24B98E-41DC499F-B97C0A2C688F5100}&Tag=Carers&Title=NHS+VIDEOS+|+Caring+for+a+parent+at+ho
me&Uri=video/2009/November/Pages/Caringforaparentathome.aspx)
Watch this video on: caring for a parent at home
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Telling people (www.nhs.uk/CarersDirect/yourself/relationships/Pages/tellingfriends.aspx)
Caring responsibilities can make it difficult to maintain friendships or develop new ones.
Telling your friends you're a carer is important so they understand and can support you.
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Taking a break (www.nhs.uk/CarersDirect/yourself/timeoff/Pages/Overview.aspx)
Caring for someone can be a full-time job, but it's essential that you take time out for
yourself too. Read our guide to accessing breaks and respite.
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Housing and carers
(www.nhs.uk/CarersDirect/guide/practicalsupport/Pages/Housing.aspx)
Do you know your tenancy rights as a carer? Are you aware of all your care at home
options? Do you need tips on moving someone around the home?
Contact Carers Direct
Telephone
0808 802 0202
Helpline Information
http://www.nhs.uk/carersdirect/carerslives/updates/pages/carersdirecthelpline.aspx
(www.nhs.uk/carersdirect/carerslives/updates/pages/carersdirecthelpline.aspx)
Email
[email protected]
Office Hours
Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines.
Carers support groups
Finance and Law
Help claiming benefits, looking after your bank balance and understanding the legal issues of
caring.

Benefits for carers (www.nhs.uk/carersdirect/moneyandlegal/carersbenefits)
Directing carers to the benefits that can help them in their caring role
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Benefits for the person you care for
(www.nhs.uk/carersdirect/moneyandlegal/disabilitybenefits)
Advice and information on helping the person you look after get the benefits that they are
entitled to
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Death and benefits (www.nhs.uk/carersdirect/moneyandlegal/deathandbenefits)
How your benefits maybe affected after the death of the person you look after and what
happens to their benefits

Managing someone's legal affairs (www.nhs.uk/carersdirect/moneyandlegal/legal)
Advice for when carers find they have to take over the legal affairs of the person they are
looking after

Other benefits (www.nhs.uk/carersdirect/moneyandlegal/otherbenefits)
Advice for carers and the people they are looking after on claiming a whole host of other
benefits unrelated to their disability or caring

Personal and household finance (www.nhs.uk/carersdirect/moneyandlegal/finance)
Advice on keeping a tight rein on household and personal finance for carers

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Social fund (www.nhs.uk/carersdirect/moneyandlegal/socialfund)
Tax credits (www.nhs.uk/carersdirect/moneyandlegal/taxcredits)
Information on claiming tax credits and whether you might be eligible
Comments/feedback
Send us your comments or suggestions
Please only use this form for comments about the practice and suggestions as to how we can
improve our service to you. Medical matters and official complaints cannot be dealt with via this
form. If you have a query regarding a medical matter please telephone reception to make an
appointment to see the appropriate person.
Parking
If you wish to park in Invermead Close, you will need t o display a parking permit
obtained at the reception desk.
There is normally a charge of £1.50 per visit.
All patients will be asked to leave a Credit Card or Driving Licence as temporary
security for using the permit.
This is to ensure its safe return.
Disabled drivers can park free of charge, displaying a Blue Badge and a special permit
obtainable from reception. You will be required to leave ID. The disabled bay is
located at the rear of the surgery.
There are two bicycle racks available at the rear of the surgery for any patients wishing
to secure their bikes whilst visiting the surgery.
Practice Policies
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable
information about you will be shared with others in the following circumstances:
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To provide further medical treatment for you e.g. from district nurses and hospital
services.
To help you get other services e.g. from the social work department. This requires your
consent.
When we have a duty to others e.g. in child protection cases anonymised patient
information will also be used at local and national level to help the Health Board and
Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us
know.
Reception and administration staff require access to your medical records in order to do their
jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act
can be made available to the public. All requests for such information should be made to the
practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients
may request to see their medical records. Such requests should be made through the practice
manager and may be subject to an administration charge. No information will be released
without the patient consent unless we are legally obliged to do so.
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a
genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly,
and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns
appropriately. Further written information is available regarding the complaints procedure from
reception.
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has
the right to remove violent patients from the list with immediate effect in order to safeguard
practice staff, patients and other persons. Violence in this context includes actual or threatened
physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we
will notify the patient in writing of their removal from the list and record in the patient’s medical
records the fact of the removal and the circumstances leading to it.
Staff Details
Doctors
Dr Deidre O'Gallagher
Currently on indefinite sick leave
Dr Peter Fermie
Dr Celia Dawson
Dr Claire Gilvray
Currently on maternity leave
Dr Carolyn Gillies
Locum GP covering maternity leave
Dr Filomena Paciello
Locum GP
Dr Marijn Weytingh
Locum GP
Dr Charles Brantly
GP Registrar
Dr Kyla Furness
GP Registrar
Dr Sonal Mapara
GP Registrar
Dr Naomi Pickwoad
Currently on maternity leave
Nurses
Practice nurses are qualified and registered nurses. They can help with
health issues such as family planning, healthy living advice, blood
pressure checks and dressings. The practice nurses run clinics for longterm health conditions such as asthma or diabetes, minor ailment
clinics, cervical smears and various health checks ie. over 40's etc.
Catherine
Collins
Lucille
McGregor
Catherine
Lacey
Susan
Verducci
Healthcare Assistants
Healthcare assistants support practice nurses with their daily work and
carry out tasks such as phlebotomy (drawing blood), blood pressure
measurement and new patient checks. They may act as a chaperone when a
patient or doctor requests one.
Anita
Winton
Phlebotomists
Joanie Anderson
Reception
Yordanos Tewelde
Reception and smoking cessation advisor
Practice Management
The practice manager is involved in managing all of the business aspects of
the practice such as making sure that the right systems are in place to
provide a high quality of patient care, human resources, finance, patient
safety, premises and equipment and information technology. The practice
manager supports the GPs and other medical professionals with delivering
patient services and also helps to develop extended services to enhance
patient care.
Dave
Sellers
Practice Manager
Sue
Curran
Assisstant Practice Manager and smoking cessation advisor
Administration
Majella Maguire
Jill Wellington
Reception
Receptionists provide an important link for patients with the practice and
are your initial contact point for general enquiries. They can provide
basic information on services and results and direct you to the right
person depending on your health issue or query. Receptionists make
most of the patient appointments with the GPs and nurses. They also
perform other important tasks such as issuing repeat prescriptions and
dealing with prescription enquiries, dealing with patient records and
other general admin tasks.
Mary
Doherty
Elizabeth
Whelan
Smoking cessation advisor
Deborah
Sylvester
Lucy
Everest
Katie
Embleton
Secretaries
Romayne Hortop
Health Visitors
The Role of the Health Visitor
Health visitors are experienced nurses or midwives who have undergone additional
training to become public health nurse specialists who work with and support
children and families.
All nurses, midwives and health visitors are registered and regulated by the Nursing
and Midwifery Council (http://www.nmc-uk.org/ (www.nmc-uk.org/) )
Health visitors work with the family to assess health needs and provide
support. Their services include:
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Antenatal visits
Parenting support and advice
Advice on family health and minor illness
Home visits shortly after birth, which include advice on diet, feeding and
immunisations
Offer information and support for families on issues such as sleep problems,
weaning, dental health, managing toddler behaviour, home safety and
accident prevention, hearing and speech and language concerns

Health visitors are leaders of the "Healthy Child Programme" which
includes monitoring and reviewing your child's development and providing
appropriate support.
Key stages at which the health visitor will see you after the new birth visit are:
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10 - 14 day new birth visit
Visits to your local child health clinic
6 - 8 week contact to assess feeding and your progress, including screening
and support for post natal depression
8 - 12 month health and development review
2 - 2½ years health and development review
Provide addtional support in conjunction with GPs, other agencies, such as
children's centres and speech and language therapists.
All families with children up to five years old are allocated a health visitor who
works as part of a team and is supported by staff nurses and nursery nurses. Health
visitors work collaboratively with your GP, children's centres and other agencies to
support you and your family.
They also assess maternal mood and offer support if needed.
They have offices within our surgery and can be contacted on:
Telephone: 0208 834 7391
Fax: 0208 834 7388