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ITU CoE/ARB Initiative and Activities ITU CoE/ARB Abdelfattah ABUQAYYAS Coordinator Arab Centre of Excellence [email protected] ITU BDT 1 11th Annual Meeting of the Arab Network for Human Resources 16 – 18 December 2003; Khartoum - Sudan Background ITU CoE/ARB Changing environment Main interactive forces underlying change in the Telecom Industry sector : restructuring (liberalization/competition), globalization, technology,convergence of telecom with IT & multimedia, growing customer demands. The presence of highly qualified staff at key levels in telecom organizations becomes a critical factor for a smooth transition to the current telecom environment. The regional Center of Excellence initiative: A mechanism aimed at offering a greater and better range of training products for high-level staff in all telecom-related organizations. Also, to serve as a regional focal point for training, professional development, research and information. 2 11th Annual Meeting of the Arab Network for Human Resources 16 – 18 December 2003; Khartoum - Sudan Role and Objectives ITU CoE/ARB Target population Policy makers, regulators and managers, in charge of the development of national policies and regulations for the telecommunication sector. Senior corporate executives and managers, responsible for aspects related to management of telecommunication networks and services. Purpose of the Center of Excellence: 3 To establish a regional mechanism aimed at strengthening the capacity, within the region, to develop high-level know-how and expertise in telecommunication policy, regulatory matters, corporate management and advanced telecommunication technology. The ultimate objective is to better meet some of the priority training and human resource development needs ofAnnual the telecommunication inResources the 11th Meeting of the Arab Networksector for Human 16 – 18 December 2003; Khartoum - Sudan Organization and Financing ITU CoE/ARB Organization Training activities (face-to-face/distance-learning) are conducted from the institutions that constitute the CoE network. A coordination office to plan, organize and follow-up the activities to be carried out in the region. A Steering Committee, which is responsible for setting policies, strategies and approving the CoE’s action plan and budget. Financing 4 Achieve self-financing through cost recovery mechanisms. Seed fund granted by the ITU through the Telecom Surplus program. Programs supported by different players. 11th Annual Meeting of the Arab Network for Human Resources 16 – 18 December 2003; Khartoum - Sudan Structure and Partnerships ITU Structure A network of existing telecommunication training, educational and/or research centers in the Region, together with public and private sector players. Foster greater synergy by pooling available resources and expertise, develop new areas of expertise, facilitate interaction and exchange of information/experiences. CoE/ARB Potential Partners Partnerships Objectives • To establish collaborative and exchange relationships with other Centres and other bodies, within the Region and abroad, which are engaged in similar or related endeavors. • The purpose is to increase the capabilities of the CoEs and to keep them up-to-date with modern technology and best practices. The relationship with Partners providing in-kind or in-cash contributions will be governed by appropriate Memoranda of Understanding and relevant project documents. The partners can include: Existing telecommunication training centers; educational and/or research centers; universities; governments and regulatory organs; operators and service providers; regional organizations and industry players. 5 11th Annual Meeting of the Arab Network for Human Resources 16 – 18 December 2003; Khartoum - Sudan A ‘win A ‘win-win proposal’ ITU CoE/ARB Governments, regulators, operators and all other stakeholders in the telecom sector who would gain access to a range of training and professional development products which have so far not existed or have been limited and expensive. Content providers who would reach the widest possible audience at regional level and worldwide, providing valid training alternatives to meet the increasingly demanding needs of the telecom sector. 6 Industry sponsors who would be supporting telecom development in the region and stimulating the emergence of an even more attractive regional telecommunication market. 11th Annual Meeting of the Arab Network for Human Resources 16 – 18 December 2003; Khartoum - Sudan The ITU CoE Network ITU CoE/ARB Center of Excellence for Western and Central Africa Major Node: Dakar Center of Excellence for Eastern and Southern Africa Major Node: Nairobi Center of Excellence for Asia Pacific Major Node: Bangkok Center of Excellence for the Americas Major Node: Cordoba Center of Excellence for the Arab Region Major Nodes: Damascus, Cairo , Amman, Tunis, Khartoum, Manama Center of Excellence for EUR and CIS Countries Major Node: Moscow 7 11th Annual Meeting of the Arab Network for Human Resources 16 – 18 December 2003; Khartoum - Sudan CoE/ARB Project Strategy ITU CoE/ARB 8 The introduction to new technologies, the move towards corporatisation and competition and the separation of regulation from operations of telecommunications cannot be easily achieved without the necessary technological, managerial, policy and regulatory expertise All countries need highly trained human resources to facilitate the transition to the new telecommunications environment. ITU Arab Centre of Excellence project aims to facilitate the sharing of expertise and provide assistance with the planning, organization and implementation of high quality training and development programs to improve human capacity building in telecommunications, especially for senior government officials, and executive managers from the private and public sectors and regulatory organs. This high-level human capacity building project aims to implement innovative and relevant training programs (face – to – face and distance learning) developed in close collaboration with the users, their organizations and other key stakeholders. 11th Annual Meeting of the Arab Network for Human Resources 16 – 18 December 2003; Khartoum - Sudan CoE/ARB Main functions ITU CoE/ARB 9 To assess priority training and HRD needs for policy makers, regulators and operators To establish cooperation agreements between governments, regulators, operators, service providers, financing and development bodies and regional and international organizations aimed at mobilizing resources To promote the use of IT and telecommunications for distance learning and tele-working To plan, organize and implement the activities to be carried out in the region To maintain an inventory of existing facilities and expertise in the participating institutions 11th Annual Meeting of the Arab Network for Human Resources 16 – 18 December 2003; Khartoum - Sudan ARB CoE Programs ITU CoE/ARB Telecom Policies Program, In Cooperation with the National Telecommunications Institute (NTI) Regulatory Issues Program, In Cooperation with Jordan Telecommunications Regulatory Commission (TRC) Business Management Program, In Cooperation with Bahrain Telecommunications Company (BATELCO) New Technologies Program, In Cooperation with the National Telecommunications Institute (NTI) IP Awareness Program, In Cooperation with the Centre d”Etudes et de Recherches des Télécommuunications (CERT). Rural Connectivity Program, In Cooperation with the Sudan Telecom (SUDATEL). 10 11th Annual Meeting of the Arab Network for Human Resources 16 – 18 December 2003; Khartoum - Sudan Why to develop Arab CoE Networking Process ? ITU CoE/ARB 11 To maximize the synergy between the concerned Training Providers and neighboring Subject Matter Experts of the Administrations/Operators for the design and implementation of the selected programs. To match diversified training needs of the Sector Members, while developing new training materials and optimizing the use of existing training resources: Let’s be prepared for Replication and Adaptation To develop the use of electronic resources in the implementation of the Capacity Building Process To promote Train-the-Trainers actions in virtual mode as well as in face-to-face mode when using Partnerships Opportunities 11th Annual Meeting of the Arab Network for Human Resources 16 – 18 December 2003; Khartoum - Sudan Achievements in 2001 ITU CoE/ARB The steering committee conducted two meetings in 2001 in Tunis and Damascus for launching the CoE/ARB project and approving the its action plan for 2002. The CoE started its functionality in the 4th Quarter 2001in Damascus. During the 2001 the ARB CoE organized two regional activities: Regional Workshop on “Marketing & Revenue Forecasts for Telecom Operators in a Competitive environment”, held in Manama. Regional Seminar on “Telecommunication Policies", held in Cairo. 12 11th Annual Meeting of the Arab Network for Human Resources 16 – 18 December 2003; Khartoum - Sudan Training Activities 2002 ITU CoE/ARB Program Name Activity Place and date Regulatory Issues Workshop on Regulatory issues Amman 11 – 14 February Workshop on Interconnection Principles and practices Rabat 2 – 5 September Telecom Policies Forum on Telecom Policies & International Standards: Impacts and Implications Cairo 19 -21 May New Technologies and Services Workshop on New Trends in Telecommunications Damascus 15 – 17 July Internet and Information Technologies Workshop on IP Technologies and Applications Tunis !7 – 19 June Business Management Virtual Forum on Business 4 Weeks, starting 24 Drivers and Data June Collection 13 Rural Connectivity and Khartoum 10 – 12 Annual Meeting of the Arab Network for Human Resources Universal Access December Rural Connectivity 11th 16 – 18 December 2003; Khartoum - Sudan CoE/ARB Output ITU CoE/ARB 14 Place Workshop Participants Lecturers Countries Organizations Bahrain 01 Revenue Forecasting 43 4 14 2 Cairo 01 Telecom. Policies 82 11 14 5 Amman 02 Regulatory Issues 124 21 16 12 Cairo 02 Standardization 105 13 16 12 Tunisia 02 IP Technologies 111 24 8 6 Damascus 02 Telecom. Trends 123 20 12 9 Morocco 02 Interconnection 43 6 12 2 Khartoum 02 Universal Service 50 12 10 5 Cairo 03 DSL Applications 88 14 10 6 Tunisia 03 IP Applications 115 20 9 5 Damascus 03 NGN Economics 53 5 9 2 Amman 03 Licensing 78 10 12 2 Sanaá 03 USP & F 37 5 8 3 Amman 03 IT Security 101 7 10 2 1155 172 11.5 5 TOTAL/AVG 11th Annual Meeting of the Arab Network for Human Resources 16 – 18 December 2003; Khartoum - Sudan Building Capacity ITU CoE/ARB 700 CoE-AMS CoE-ARB CoE-ASP CoE-AFR EUR&CIS 600 500 400 558 472 300 200 125 100 0 1999 2000 2001 2002 2003 15 11th Annual Meeting of the Arab Network for Human Resources 16 – 18 December 2003; Khartoum - Sudan CoE/ARB Participation per Country ITU Algeria 17 Mauritania Bahrain 20 Oman 22 Comoros 2 Palestine 13 Djibouti 3 Qatar 5 CoE/ARB Egypt Iraq 16 185 4 Saudi Arabia Somalia 1 39 6 Jordan 168 Sudan 55 Kuwait 7 Syria 145 Lebanon 5 Tunisia 147 Libya 17 UAE Morocco 15 Yemen 11th Annual Meeting of the Arab Network for Human Resources 16 – 18 December 2003; Khartoum - Sudan 7 30 Action Plan 2003 ITU CoE/ARB Training Program Training Activity Place and Date Regulatory Issues TRC Licensing 2-4/9 Amman Conducted Spectrum Management Amman January 2004 Interconnection January Tunis 2004 Spectrum Management Virtual Forum 2004 Telecommunication Policies NTI Sector Reform Liberalization Merged in One workshop 2004 New Technologies NTI DSL Tech. and Services 4-6/3 NGN Economics 18-21/8 Damascus Conducted Migration towards 3rd Gen. Mobile Q2 2004 VSAT Business Applications 8 – 10 /12 Manama COSITU 2004 Business Management Virtual Forum Quarter 4 Internet Applications. And Digital Divide 17-19/6 Tunisia Conducted Networks Security 21-23/7 Amman USO and Funding 7-9/10 Sana'a Business Management BATELCO IP Technologies CERT 17 Rural Connectivity SUDATEL Competition Policies Cairo Conducted 11th Annual Meeting of the Arab Network for Human Resources 16 – 18 December 2003; Khartoum - Sudan Suggested CoE/ARB Action Plan 2004 ITU Program Date Place Remarks Frequency Spectrum January 17- 19 Amman - Jordan Agreed Frequency Spectrum Q3 Oran - Algeria Agreed Frequency Spectrum When available E-Learning CoE EUR Numbering Q3 To be decided Agreed Interconnection January 26 - 28 Tunis - unisia Agreed Interconnection When available E-Learning Proposed Sector Reform Liberalization Q1 Cairo - Egypt Agreed e-Business policies Q3 To be decided Suggested Policy and Regulation When available E-Learning CoE/AMS New Technologies and Services 3rd Generation Mobile Q2 To be decided from 2003 Wireless Network Evolutions Q4 To be decided Suggested Technologies for in e-Business When available E-Learning CoE/AMS Internet and IP awareness Ipv6 Awareness Q2 Tunisia Agreed IP Telephony Q4 Cairo Agreed Security networks for business When available E-Learning CoE/AMS COSITU for trainers Q2 Manama from 2003 Financial Modeling Q4 To be decided Suggested Telecom Service Marketing When available E-Learning CoE/AMS Wireless Solutions Q1 Khartoum E- Suggested Universal Access Tele-centers Q4 To be decided Suggested Universal Service When available Learning Suggested CoE/ARB Regulatory Issues Policy Issues Corporate Management 18 Workshop Rural Connectivity 11th Annual Meeting of the Arab Network for Human Resources 16 – 18 December 2003; Khartoum - Sudan Distance Learning Approach ITU CoE/ARB The Distance Learning approach will be available to train managers in various issues Two activities will be organized: Frequency Spectrum Management Virtual Forum Business management Virtual Forum In cooperation with CoE for Americas a set of distance learning sessions will be available for the Arab Region through CoE ARB Available On-line modules: • • • • • • 19 Introduction to Regulation Interconnection Licensing Spectrum Management Regulation of new services and IP applications Internet and e-commerce Human Recourses are required to act as facilitators/instructors for the distance learning activities. 11th Annual Meeting of the Arab Network for Human Resources 16 – 18 December 2003; Khartoum - Sudan Future Steps ITU CoE/ARB 20 A set of CoEs network will be established. New more proactive role of the Leading party. Workshop and distance learning approaches will be emphasized. Limited number of lecturers and more specialized topics will be approached. Increased role of the Instructors from the Region. Data base of Regional Experts and trainers is required. Support to be provided by existing Subject Matter Experts. Availability of data, case-studies, tools, etc,. for Working Group activities within the workshop 11th Annual Meeting of the Arab Network for Human Resources 16 – 18 December 2003; Khartoum - Sudan We are Looking for: ITU CoE/ARB A team of Experts for E-Learning content development and on line delivery Nomination of a focal point from each Regulatory Office A list of experts and trainers in the various fields of interest More active role on hosting the CoE activities More contributions: Presentations, case studies.. Financial support to insure the sustainability and self standing of the CoE Potential partners from the Region Sponsors for LDCs fellowships compensation 21 11th Annual Meeting of the Arab Network for Human Resources 16 – 18 December 2003; Khartoum - Sudan For more Information ! ITU CoE/ARB For more information and free access to workshops materials and case-studies: please visit www.ituarabic.org/coe Contact the CoE/ARB Coordinator [email protected] 22 11th Annual Meeting of the Arab Network for Human Resources 16 – 18 December 2003; Khartoum - Sudan