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s IP Telephony Helmut Schink [email protected] +49 89 722 44523 Siemens AG ICN M CS 21 81359 München Hofmannstr. 51 ITU Workshop on IP Telephony, Geneva, June 2000 1 s Content 1) Drivers 2) Principles 3) Application 4) Challenges 5) Standards 6) Current Product 7) Closing ITU Workshop on IP Telephony, Geneva, June 2000 2 s Driver for tomorrow’s communication Bitrate growth in data networks is higher Total average bitrate 106 Gbit/s Telephone total 103 1 10-3 Internet 10-6 1985 1990 1995 2000 Source: ICN M CM, ITU, ISOC 2005 2010 2015 Year 2020 The internet becomes a second universal network besides the voice network. ITU Workshop on IP Telephony, Geneva, June 2000 3 s Driver for tomorrow’s communication Voice stays the main revenue generator Revenues*) in Billion DM 400 350 300 250 200 150 100 50 0 Voice over IP Market Share *) 406 334 10 % 29% 25% 244 20% 5% 0 1993 Voice 7% 1998 CATV 2003 Data & VAS *) Revenue for Telecom Services in Western Europe Source: ICN M CM 3% < 1% 1998 2003 2005 *) VoIP global call minutes as percentage of VoTDM global call minutes. The Impact on Telco Services and Revenues, OVUM Ltd. 1998 Voice service is lucrative for voice and data network providers ITU Workshop on IP Telephony, Geneva, June 2000 4 s Driver for tomorrow’s communication The competition will be decided on services and price Revenues p. Y. (in Bill. ECU) * 100% 90 13% 110 180 17% 30% 80% 280 45% 60% 40% 87% 83% 70% 55% 1990 1995 2000 2005 20% 0 * Revenues in Europe Source: ICN M CM With New Services conquer new markets differentiate from competition generate additonal revenues Traditional Services offered by all providers increased price competition Services are the key to voice/data success. They ... save time and money increase convenience for the end user generate additional call minutes are directly marketable create direct revenues promote subscriber loyalty provide a competitive edge in deregulated markets The key to voice/data success lies in advanced multimedia services and applications ITU Workshop on IP Telephony, Geneva, June 2000 5 s Operators’ Motivation to Deploy VoIP Services Operators’ Rating of Drivers for Voice over IP average of all surveyed operators Offering new and advanced services very important 1 2 3 4 not important 5 6 Cost savings through efficiency of unified network Cost savings through more bandwidth efficiency VoIP as an additional, low-cost service Market pull from business customers Avoidance of interconnection cost Growing competitive pressure through VoIP Market pull from residential customers Offloading peak traffic from the trad. voice n/w Improved customer retention (for ISPs only) Charge usage-based instead of flat rate (for ISPs only) ITU Workshop on IP Telephony, Geneva, June 2000 Interview basis: 16 6 s Expected GW Features Which features do operators expect ? (multiple votes per operator possible) 15 answers total Connectivity with PSTN SS7 Single-stage-dialing ISUP transparency Automatic Fax handling IP QoS features Automatic Modem handling Automatic DTMF handling Availability 99.999% Line Redundancy PSTN fallback incorporate in VoIP equipment IVR (interactive voice response) CO environmental conditions CO rack integration (size) Speech recognition (-> prepaid account) CO power supply Additional voice compression standards 0 4 8 12 Number of votes needed now ITU Workshop on IP Telephony, Geneva, June 2000 needed in 2 years 7 s Content 1) Drivers 2) Principles 3) Application 4) Challenges 5) Standards 6) Current Product 7) Closing ITU Workshop on IP Telephony, Geneva, June 2000 8 s Decentralized Services Access isolated in each Administrative Domain Access open across Administrative Domains IP Phone Gwy. IP TelephonyLocation Services IPTEL IP Network Trust Center Services PSTN / IN IN Services Gatekeeper- / TelephonyDomain Location Services TIPHON Small Enterprise Tel. & IP Services e.g. Vocaltec ITU Workshop on IP Telephony, Geneva, June 2000 Management Services SNMP... Clearing House Billing Services 9 s Content 1) Drivers 2) Principles 3) Application 4) Challenges 5) Standards 6) Current Product 7) Closing ITU Workshop on IP Telephony, Geneva, June 2000 10 s Attraktive Internet Features Subscriber Controlled Input via Internet (ISCI) E-Mail Waiting Indication (EWI) Call Waiting Internet Busy (CWIB) Call Completion Internet Busy (CCIB) Voice over Internet (VoI) Improved Voice-over-Internet (IVoI) ITU Workshop on IP Telephony, Geneva, June 2000 11 s CCIB: Functional Principle Internet PSTN/ISDN Switch Core InterNode Forward Set-up VoIP call IPOP Server / Router Content Provider Modem / VoIP Process Switch ITU Workshop on IP Telephony, Geneva, June 2000 12 s WCC: Service web ISP (User) VoIP/CCIB or telephone ISP (Agent) Web Call Center Webserver (e.g. archive) EWSD INTERNODE switching system • WCC contolls data- and voice- connection ITU Workshop on IP Telephony, Geneva, June 2000 13 s Content 1) Drivers 2) Principles 3) Application 4) Challenges 5) Standards 6) Current Product 7) Closing ITU Workshop on IP Telephony, Geneva, June 2000 14 s Gatekeeper Pricing Protocol: Overview Gateway Operator A 1 ARQ 5 SETUP Gateway 4 ACF 6 ARQ 7 ACF Operator B IP Network Gatekeeper Gatekeeper 3 AuthRsp 2 AuthReq Clearinghouse Service ITU Workshop on IP Telephony, Geneva, June 2000 15 s Management: Trust And Authentication Services "Trust by Wire" to "Trust by Authentication" • Trusted authorities must be deployed e.g.: Trust centers issue security certificates / tokens • Telco's are traditionally trusted Operation of trust centers generates new income (Verisign..) • None repudiation evidence gathering Trust centers can verify, trace and store CLI information for later proof.This is currently a problem in IP networks • ... ITU Workshop on IP Telephony, Geneva, June 2000 16 s Telephone User Habits / Paradigms: Do users want anything but dial? • Transparency for Today’s Devices Required? e.g.: G.3 FAX, modem, look and feel, RJ11 plug • Real-time Billing e.g.: Coinboxes, Prepaid-Cards, and hotel billing • Connection Setup Time Is location finding fast enough? • Call Blocking (Non Payment, 3rd Party ...) What are the requirements that can not be handled? • ... ITU Workshop on IP Telephony, Geneva, June 2000 17 s Content 1) Drivers 2) Principles 3) Application 4) Challenges 5) Standards 6) Current Product 7) Closing ITU Workshop on IP Telephony, Geneva, June 2000 18 s Standardization International Telecomm. Union ITU-T SG 16 concentrates on Multimedia Terminals and Security; develops IP Telephony Standard H.323; TIPHON provides input for this group. (www.itu.org) IETF investigates interworking between Internet and Intelligent Networks. TIPHON influences via member organizations. (www.ietf.org) Internet Engineering Task Force TIPHON TIPHON/ETSI is globally accepted as leading body for internet gateway standardization. (www.etsi.org/tiphon) ITU Workshop on IP Telephony, Geneva, June 2000 19 s Content 1) Drivers 2) Principles 3) Application 4) Challenges 5) Standards 6) Current Product 7) Closing ITU Workshop on IP Telephony, Geneva, June 2000 20 s Siemens evolutionary strategy for carriers From EWSD to SURPASS with an open architecture • Voice Features • Call Control • Access RAS VoIP EWSD CO Access VoATM SURPASS hiG 1000 SURPASS hiG 2000 SURPASS hiA EWSD proprietary i/fs SURPASS hiQ Siemens’ leverage: the large installed base and best in class voice features. Market requires: Open interfaces and decoupling of control and transport. ITU Workshop on IP Telephony, Geneva, June 2000 21 s SURPASS hiQ Open Platform with standard interfaces Open API for external applications SURPASS hiQ open platform ITU Workshop on IP Telephony, Geneva, June 2000 Registration and Routing Server 22 s Multiservice Access – SURPASS hiA SCP LNP INAP IN Call Feature Server, Media Gateway Controller Network Servers AAA Server, Reg. & Routing Server Open API SoHo residential RAS TDM PSTN/ISDN network other carrier VoIP Switch Switch Switch Edge Router VoATM IP / ATM backbone Access xDSL Core Router ATM, FR/LL POTS/ISDN subscriber PBX POTS/ISDN subscriber Gateway SURPASS hiA ITU Workshop on IP Telephony, Geneva, June 2000 SM/L Enterprise 23 s Siemens Corporate GSM Solution BSC GSM Public Operator Abis OMC-B BTS MSC BTS MCU Abis WARP Router Pico BTS Server QoS LAN WAN Server H.323 / GSM e.g. Voicemail, Gatekeeper PBX Gateway HLR E+G If MSC Gateway GPRS Gateway Corporate IP network H.323 Terminal OAM OAM Gateway SGSN Internet Firewall PBX Network PSTN ISDN ISDN PRA Directory ITU Workshop on IP Telephony, Geneva, June 2000 24 s Content 1) Drivers 2) Principles 3) Application 4) Challenges 5) Standards 6) Current Product 7) Closing ITU Workshop on IP Telephony, Geneva, June 2000 25 s Visions: Is IP switching the solution for voice? A/D PSTN A/D xDSL loop Via cable Trunks to Internet IPTel Gwy Trunks to PSTN IP Router Trunks to SIP, H.323 net Cable Head A/D M IP Router xDSL A/D M Servers: RADIUS, SIP, H.323, Media, policy Modems Analog loop Clean IP Switch or Gigabit Ethernet cluster ITU Workshop on IP Telephony, Geneva, June 2000 26