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The Broadband Home: It’s Hard to Make It Easy Sandy Teger and David Waks Co-Founders, BroadbandHomeCentral.com Broadband World Forum September 10, 2003 Copyright © 2003 About Us: Professionally • Sandy – 18+ years with AT&T; multimedia strategy director • Dave – Founder and R&D director, Prodigy Services Company • Together as System Dynamics Inc. – Specialists in residential broadband – Consult for companies affected by residential broadband • Projects included strategy, business economics, competitive analysis – Operate www.BroadbandHomeCentral.com as industry resource – Free monthly Report on the Broadband Home • www.bbhreport.com • Subscribers in ~103 countries • Global coverage--but must confess to somewhat US-biased outlook Copyright © 2003 Slide 2 About Us: Personally Copyright © 2003 Slide 3 “Broadband Home” • • Our name for “connected home”, “smart home”, “digital home” Broadband access and in-home distribution network – Any kind of access (DSL, cable, wireless, fiber,…) – Any kind(s) of home networking (Wi-Fi, Ethernet, PLC, …) • Multiple broadband devices – PCs, TVs, phones, game consoles, … and emerging appliances • High speed – Megabits: Millions of bits per second – To the home, in the home and from the home • “Always on” connection – Continuous connection – From the home to the outside world, and to the home from the outside • “The Extended Home” – Includes the back yard, the garage, the car,… – Starting to encompass the town, the hotel, … Copyright © 2003 Slide 4 The Promise of Broadband Music and TV everywhere in the home Big jukeboxes of music, movies, TV and games Voice and video conferencing Share photos and videos with friends and family Telemedicine Work from home as easily as in the office Copyright © 2003 Untethered access Control VCRs, AC, lights from anywhere Slide 5 Our Broadband Home Movie Sandy and Dave’s Broadband Home www.bbhcentral.com/presentations.html#lws2003movie Copyright © 2003 Slide 6 Our Broadband Applications – “Walk the Talk” • Professional – Maintain client contacts, produce work products, communicate with colleagues • Family and Friends – Maintain closeness despite geographical separation • Entertainment – Music, TV, movies: what we want, where and when we want it • Telemetry and Control – Heating and lighting control Copyright © 2003 Slide 7 TV “Island” Devices and Wiring in Our Home Internet PC “Island” Cable Replay DVR A/V System Notebook PCs Smart displays Gateway/firewall 802.11b/g Wi-Fi AP and adapters Cable Modem TV TiVo DVR TV Ethernet switches and NICs CAT5 structured wiring Server Desktop PCs Cisco MTA PRISMIQ TV Serial Lighting “Island” Audio “Island” HomePlug PLC X10 PLC Lighting USB Loudspeakers Speaker wiring Phone “Island” Analog Lines Analog Phone Analog Phone CE “Island” Digital Camera Digital Camcorder AudioTron Audio System SIP Phone Legend - Devices - Ethernet wiring and networking - Other wiring and networking HVAC “Island” LV wiring Heating Air Conditioning Controls Issues With Our Home Devices and Wiring • “Islands” communicate poorly -- or not at all – No way to move baseband video and audio (e.g., DVD player output) from one room to another – DVRs can’t talk with each other – Camera and camcorder plugged into a single PC at a time – Weak control over lighting – No connection to HVAC • Many things we wish we could do but can’t – Record movie on one DVR and play in another room (could do it if they were same brand) -- needs both media and control solution – Monitor and control lighting and HVAC from outside house –… • Lacks ease of use and ease of administration – Incredible level of complexity both in trouble shooting and whenever we want to do something “a little different” • See our IEEE Communications article on home networking: www.bbhcentral.com/presentations.html#ieeecomm0204 Copyright © 2003 Slide 9 Applications Driving Broadband Usage Application CE Device BB and Home Networking Issues Photo sharing Digital camera None Music (Rhapsody): Multimedia PC Networking of speakers Digital movies Digital camcorder Files too big to share Internet on TV: Networked media player, (e.g. Prismiq) Box needed for each TV; Quality TV on demand (DVR DVRs with big hard drives (e.g., TiVo, ReplayTV) Need DVR for each TV; sharing only with DVR from same manufacturer Broadband telephony: MTA+Analog phones (e.g. Cisco 186 for Vonage) SIP phones Quality; Vonage/186 only supports one line; weak service support for SIP phones (Shutterfly): Upload many photos; create projects Always-on streaming downloads (Videowave): Create videos to load on Website When TV is closest device capabilities): TV programs we want, when we want Inexpensive phone calls, new capabilities Copyright © 2003 Slide 10 What’s The Problem For Service Providers? • Providing broadband access is only the starting point • Broadband connected in the home to multiple flavors of – Personal computers – Home wiring/networks – CE devices, e.g. TVs, phones, digital cameras and camcorders – and more … • Mix of legacy analog and new digital devices • All affect the ability to address consumer’s home • CE and PC industries jockeying to leverage broadband to their advantage – Who gets what part of the consumer revenues? – Both creating software/devices to supply (IP) telephony • Challenges – Dizzying rate of change from CE & PC industries – Complexity of home environment – Cooperation/competition with other industries – Threat to traditional voice revenues Copyright © 2003 Slide 11 What Will the Home Architecture Be? • Simple environments may be addressed by a centralized solution – Example: Computers, home networking, connecting digital camera to one computer • More typical complex home environments better addressed through distribution of function – Every attempt to put many complex functions in single centralized unit has failed due to Moore’s law (cost and rapid obsolescence) – Leverage, don’t fight the efforts of PC and CE industries – Take advantage of the PC -- biggest source of horsepower and flexibility in the home • Example of distribution of function – “Gateway” device including router for connection to broadband – Use resources of PCs (control, storage, communications) when present – Use PVRs (standalone or set-tops) to store media content – Network PC and CE devices with IP, Ethernet and UPnP Copyright © 2003 Slide 12 Different Users, Different Needs User Type Likely Solution “Techie” DIY (do it yourself) High-income High-end equipment Professional/custom installer All Other Middle-market solutions Broadband Provider Friend Electronics/Computer Retailer Copyright © 2003 Slide 13 Our Conclusions For Service Providers • Try to solve manageable pieces – Risk of doing too much: all-in-one solution likely to be late to market, overly expensive, quickly obsolescent – Risk of doing too little: contending forces dominate and BSP becomes dumb pipe; core voice business continually eroded as VoIP develops • Find the right balance: what provides best value for customer and best value add for service provider – “Attempting the impossible is not good strategy; it is just a waste of resources.” (Bruce Henderson, BCG) • CableHome is MSO attempt to find this balance – Goal: “extend high-quality, managed, value-added broadband services to subscribers over any available home network” – Although video is MSO core business, first versions address the “simpler” data environment – CableHome 1.0 starts with basics: Firewall management, address translation, gateway management, device visibility • Learn from/cooperate with other industry efforts – DHWG and CEA’s DENi (The Digital Entertainment Network Initiative -- CEA-2008). Copyright © 2003 Slide 14 For More Information: www.BroadbandHomeCentral.com sandy @ bb-home.com dave @ bb-home.com Phone 973.644.4739