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CWNA Guide to Wireless LANs, Second Edition Chapter One It’s a Wireless World A Day in the Life of a Wireless User: Home Hotspots: Locations where wireless data services are available Wireless local area network (WLAN): Essentially identical to standard local area network (LAN) • Except devices not connected by wires • Can increase productivity 2 A Day in the Life of a Wireless User: Car Bluetooth wireless standard: Enables short range wireless communication • Used in many small devices 3 A Day in the Life of a Wireless User: Office Fixed broadband wireless: Wireless transmissions between immobile devices • Typically between office buildings • Utilizes small, customized antennas Free space optics (FSO): Alternative to high-speed fiber optic transmissions 4 A Day in the Life of a Wireless User: On Site Radio frequency identification (RFID) tags: • “Electronic barcodes” • Used to identify items • Can be read if anywhere within range of transmitted radio signal Depending on device 5 Wireless Local Area Networks (WLANs) Wi-Fi (Wireless Fidelity): Based on standard that transmits at up to 11 Mbps Computers on WLAN must have wireless network interface cards (wireless NIC or Wireless adapter) • Performs same basic functions as standard NIC, plus more Access point (AP): Transfers signals between wireless NICs Patch cable connects AP to wired LAN or Internet 6 Bluetooth Low-power wireless data and voice transmission technology Bluetooth devices communicate via radio modules • Link manager: Software that helps identify other Bluetooth devices, creates links between devices, and sends and receives data Transmit data at up to 1 Mbps over 10 meters Bluetooth devices within range of each other automatically connect • Master and slave 7 Telecommunications Links Integrated Services Digital Networks (ISDN): Transmits at 256 Kbps T-1 lines: Transmit at 1.544 Mbps Cable modems: Use television cable connection Digital subscriber lines (DSL): Use telephone lines WiMax: Signal transmitted between antennas • Up to 75 Mbps and over up to 35 miles • Fixed Broadband 8 Telecommunications Links (continued) FSO: Transmit at speeds up to 1.25 Gbps over up to 4 miles • Line-of-site transmission Figure 1-6: Free space optics transceiver 9 Cellular Telephony Global Systems for Mobile (GSM) a communications technology • Coverage includes most of US and parts of Europe and Japan • Transmission speeds up to 9.6 Kbps • Uses Wireless Application Protocol (WAP) Standard way to transmit, format, and display data for devices like cell phones and handheld devices 10 Cellular Telephony (continued) Figure 1-8: Browsing the World Wide Web 11 Cellular Telephony (continued) WAP cell phone runs a microbrowser that uses Wireless Markup Language (WML) instead of HTML WAP gateway or proxy: Translates between WML and HTML Figure 1-9: WAP communications 12 Radio Frequency Identification (RFID) Like an electronic barcode: • Can contain larger amounts of updatable information • Information transmitted via radio waves • Range typically about 1 foot at 5 Mbps Figure 1-10: RFID tag 13 Wireless LAN Applications: Business Wireless LAN technologies have significantly changed how business conducted • Meetings not confined to conference rooms • Easier to connect to network resources and Internet • Can create office in space where traditional infrastructure does not exist 14 Wireless LAN Applications: Healthcare (continued) Figure 1-12: Video pill 15 Wireless Advantages and Disadvantages: Advantages Mobility is Primary advantage of wireless technology Easier and Less Expensive Installation: Installing network cabling in older buildings difficult and costly Increased Reliability • eliminates certain types of cable failures and increases overall network reliability 16 Wireless Advantages and Disadvantages: Advantages Disaster Recovery: • Hot site: Off-site facility that can run business’s operations if primary site is not available Generally maintained by third party Expensive • Cold site: Customer provides and installs equipment Many businesses use cold sites and WLANs as major piece of disaster recovery plan • No consideration given to network cabling 17 Wireless Advantages and Disadvantages: Disadvantages Security: Wireless signals broadcast in open air • Security for wireless LANs is prime concern Unauthorized users might access network Attackers might view transmitted data Employees could install rogue access points Attackers could easily crack existing wireless security Radio Signal Interference: Signals from other devices can disrupt wireless transmissions Health Risks: Wireless devices emit RF energy • Not known if or to what extent low levels of RF might cause adverse health effects 18 CWNA Guide to Wireless LANs, Second Edition Chapter Two Wireless LAN Devices and Standards WLAN Devices: Access Point Three major parts: • Antenna and radio transmitter/receiver • RJ-45 wired network interface • Special bridging software To interface wireless devices to other devices Two basic functions: • Base station for wireless network • Bridge between wireless and wired networks 20 WLAN Devices: Access Point Range depends on several factors: • Type of wireless network, walls, doors, and other solid objects (think refrigerator) Number of wireless clients that single AP can support varies: • Theoretically over 100 clients • No more than 50 for light network use • No more than 20 for heavy network use Power over Ethernet (PoE): Power delivered to AP through unused wires in standard unshielded twisted pair (UTP) Ethernet cable 21 WLAN Devices: Remote Wireless Bridge Bridge: Connects two network segments together • Even if they use different types of physical media Remote wireless bridge: Connects two or more wired or wireless networks together • Transmit at higher power than WLAN APs • Use directional antennas to focus transmission in single direction • Delay spread: Minimize spread of signal so that it can reach farther distances • Have software enabling selection of clearest transmission channel and avoidance of noise and interference 22 WLAN Devices: Remote Wireless Bridge Four modes: • Access point mode: Functions as standard AP • Root mode: Root bridge can only communicate with other bridges not in root mode • Non-root mode: Can only transmit to another bridge in root mode • Repeater mode: Extend distance between LAN segments Placed between two other bridges 23 Advantages and Disadvantages of Standards Table 2-1: Advantages and disadvantages of standards 24 3 Types of Standards De Facto, De jure and Consortia De facto standards: Common practices that the industry follows for various reasons • Ranging from ease of use to tradition to what majority of users do • Usually established by success in marketplace De jure standards: Official standards • Controlled by organization or body that has been entrusted with that task • Process for creating these standards can be very involved 25 Types of Standards (continued) One complaint against de jure standards is amount of time it takes for a standard to be completed Consortia: Usually industrysponsored organizations that want to promote a specific technology • Goal is to develop a standard that promotes organization’s specific technology in little time 26 Enforcing Standards Marketplace itself enforces some standards • Standards created by consortia often regulated by marketplace De jure standards often enforced by outside regulatory agency • Ensure that participants adhere to prescribed standards • Must have power to enforce standards and effectively punish those who refuse to abide by them 27 Wireless Standards Organizations and Regulatory Agencies Three primary standard-setting and regulatory bodies that play major role in wireless LAN technology • Institute of Electrical and Electronics Engineers (IEEE) • Wi-Fi Alliance • U.S. Federal Communications Commission (FCC) 28 Institute of Electrical and Electronics Engineers (IEEE) Establishes standards for telecommunications • Also covers wide range of IT standards World’s largest technical professional society • 37 Societies and Councils • Publish technically focused journals, magazines, and proceedings • Work on over 800 standards Best known for its work in establishing standards for computer networks • Project 802 February 1980….hence 80+2 = 802 29 Institute of Electrical and Electronics Engineers Table 2-2: Current IEEE 802 committees 30 Wi-Fi Alliance Wireless Ethernet Compatibility Alliance (WECA): Consortium of wireless equipment manufacturers and software providers formed to promote wireless network technology • Three goals: Encourage wireless manufacturers to use IEEE 802.11 technologies Promote and market these technologies to consumers at home, and in small and large organizations Test and certify that wireless products adhere to the IEEE 802.11 standards 31 Wi-Fi Alliance (continued) WECA changed to Wi-Fi Alliance in 2002 • Reflected name of certification that it uses (Wi-Fi) to verify that products follow IEEE standards • Only products that pass Wi-Fi Alliance tests may be referred to as Wi-Fi Certified Wi-Fi Alliance now allows businesses to apply to be registered as a Wi-Fi ZONE • Qualifies them to be placed in online database of wireless hotspot locations Can be accessed through Alliance’s Web site 32 FCC: Regulating the Radio Frequency Spectrum Two unregulated bands used for WLANs • Industrial, Scientific, and Medical (ISM) band • Unlicensed National Information Infrastructure (U-NII) band Intended for devices that provide short-range, highspeed wireless digital communications Negative features of unregulated bands: • Devices from different vendors may attempt to use same frequency Can cause interference and unpredictability 33 FCC: Regulating the Radio Frequency Spectrum Table 2-4: Unlicensed bands 34 Types of Wireless LANs Since late 1990s, IEEE has approved four standards for wireless LANs: • IEEE • IEEE • IEEE • IEEE 802.11 802.11b 802.11a 802.11g IEEE 802.11n expected to be approved by 2006 35 IEEE 802.11 Specified that wireless transmission could take place via infrared (IR) or radio signals Infrared Transmissions: • Can send data by the intensity of the infrared light wave • Light spectrum: All types of light • Infrared light: Can be used for wireless transmissions Invisible • Emitter: Device that transmits a signal • Detector: Device that receives a signal 36 IEEE 802.11 (continued) Infrared Transmissions (continued): • Advantages: Does not interfere with other communications signals Not affected by other signals Does not penetrate walls • Disadvantages: Lack of mobility Limited range Confined to indoor use Slow transmission speed 37 IEEE 802.11 (continued) Radio Wave Transmissions: • Radio waves can penetrate through objects Provides mobility • Radio waves travel longer distances • Can be used indoors and outdoors • Radio waves can travel at much higher speeds than infrared transmissions • IEEE 802.11 standard outlining radio wave transmissions has become preferred method for wireless LANs 38 IEEE 802.11b 802.11 standard’s 2 Mbps bandwidth not sufficient for most network applications 802.11b amendment added two higher speeds (5.5 Mbps and 11 Mbps) to original 802.11 standard • Uses ISM band Supports wireless devices up to 115 meters (375 feet) apart • Radio waves decrease in power over distance • 802.11b standard specifies that, when devices out of range to transmit at 11 Mbps, devices drop transmission speed to 5.5 Mbps 39 IEEE 802.11a IEEE 802.11a standard specifies maximum rated speed of 54 Mbps • Also supports 48, 36, 24, 18, 12, 9,and 6 Mbps transmissions using U-NII band 802.11a and 802.11b published at same time • 802.11a came to market later due to technical issues and high production cost Range of 802.11a is less than that of 802.11b 40 IEEE 802.11g Effort to combine best features of 802.11a and 802.11b • Data transfer rates to 54 Mbps • Support devices up to 115 meters apart 802.11g standard specifies that devices operate entirely in ISM frequency 41 Projected IEEE 802.11n Currently in evaluation stage Top speed of 802.11n standard will be anywhere from 100 Mbps to 500 Mbps Ratification may not occur until 2006 • Devices based on standard may appear prior to that 802.11 pre-N 42 CWNA Guide to Wireless LANs, Second Edition Chapter Three How Wireless Works Frequency (continued) Frequency: Rate at which an event occurs Cycle: Changing event that creates different radio frequencies • When wave completes trip and returns back to starting point it has finished one cycle Hertz (Hz): Cycles per second • Kilohertz (KHz) = thousand hertz • Megahertz (MHz) = million hertz • Gigahertz (GHz) = billion hertz 44 Frequency (continued) Frequency of radio wave can be changed by modifying voltage Radio transmissions send a carrier signal • Increasing voltage will change frequency of carrier signal 45 Analog Modulation Amplitude: Height of carrier wave Amplitude modulation (AM): Changes amplitude so that highest peaks of carrier wave represent 1 bit while lower waves represent 0 bit Frequency modulation (FM): Changes number of waves representing one cycle • Number of waves to represent 1 bit more than number of waves to represent 0 bit Phase modulation (PM): Changes starting point of cycle • When bits change from 1 to 0 bit or vice versa 46 Antenna Concepts Radio waves transmitted/received using antennas Figure 3-24: Antennas are required for sending and receiving radio signals 47 Characteristics of RF Antenna Transmissions Polarization: Orientation of radio waves as they leave the antenna Figure 3-25: Vertical polarization 48 Characteristics of RF Antenna Transmissions (continued) Wave propagation: Pattern of wave dispersal Figure 3-26: Sky wave propagation 49 Characteristics of RF Antenna Transmissions (continued) Figure 3-27: RF Line of Sight (LOS) propagation 50 Antenna Types and Their Installations Omni-directional antenna: Radiates signal in all directions equally • Most common type of antenna Semi-directional antenna: Focuses energy in one direction • Primarily used for short and medium range remote wireless bridge networks Highly-directional antennas: Send narrowly focused signal beam • Generally concave dish-shaped devices • Used for long distance, point-to-point wireless links 51 CWNA Guide to Wireless LANs, Second Edition Chapter Four IEEE 802.11 Physical Layer Standards Introduction Figure 4-2: OSI data flow 53 Introduction (continued) Table 4-1: OSI layers and functions 54 Wireless Modulation Schemes Four primary wireless modulation schemes: • • • • Narrowband transmission Frequency hopping spread spectrum (FHSS) Direct sequence spread spectrum (DSSS) Orthogonal frequency division multiplexing (OFDM) Narrowband transmission used primarily by radio stations Other three used in IEEE 802.11 WLANs 55 Narrowband Transmission Figure 4-3: Narrowband transmission 56 Spread Spectrum Transmission Figure 4-4: Spread spectrum transmission 57 Spread Spectrum Transmission Advantages over narrowband: • Resistance to narrowband interference • Lower power requirements • Less interference on other systems • More information transmitted • Increased security • Resistance to multipath distortion (e.g. reflections off of buildings and structures) 58 IEEE 802.11 Physical Layer Standards IEEE wireless standards follow OSI model, with some modifications Data Link layer divided into two sublayers: • Logical Link Control (LLC) sublayer: Provides common interface, reliability, and flow control • Media Access Control (MAC) sublayer: Appends physical addresses to frames 59 IEEE 802.11 Physical Layer Standards (continued) Physical layer divided into two sublayers: • Physical Medium Dependent (PMD) sublayer: Makes up standards for characteristics of wireless medium (such as DSSS or FHSS) and defines method for transmitting and receiving data • Physical Layer Convergence Procedure (PLCP) sublayer: Performs two basic functions Reformats data received from MAC layer into frame that PMD sublayer can transmit “Listens” to determine when data can be sent 60 IEEE 802.11 Physical Layer Standards (continued) Figure 4-10: Data Link sublayers 61 IEEE 802.11 Physical Layer Standards (continued) Figure 4-11: PHY sublayers 62 IEEE 802.11b Physical Layer Standards (continued) PLCP frame made up of three parts: • Preamble: prepares receiving device for rest of frame • Header: Provides information about frame • Data: Info being transmitted Synchronization field Start frame delimiter field Signal data rate field Service field Length field Header error check field Data field 63 IEEE 802.11b Physical Layer Standards (continued) Physical Medium Dependent Standards: PMD translates binary 1’s and 0’s of frame into radio signals for transmission • Can transmit at 11, 5.5, 2, or 1 Mbps • 802.11b uses ISM band 14 frequencies can be used • Two types of modulation can be used Differential binary phase shift keying (DBPSK): For transmissions at 1 Mbps Differential quadrature phase shift keying (DQPSK): For transmissions at 2, 5.5, and 11 Mbps 64 IEEE 802.11b Physical Layer Standards (continued) Table 4-2: 802.11b ISM channels 65 IEEE 802.11a Physical Layer Standards IEEE 802.11a achieves increase in speed and flexibility over 802.11b primarily through OFDM • Use higher frequency • Accesses more transmission channels • More efficient error-correction scheme 66 U-NII Frequency Band Total bandwidth available for IEEE 802.11a WLANs using U-NII is almost four times that available for 802.11b networks using ISM band Disadvantages: • In some countries outside U.S., 5 GHz bands allocated to users and technologies other than WLANs • Interference from other devices is growing Interference from other devices one of primary sources of problems for 802.11b and 802.11a WLANs 67 IEEE 802.11g Physical Layer Standards 802.11g combines best features of 802.11a and 802.11b Operates entirely in 2.4 GHz ISM frequency Two mandatory modes and one optional mode • CCK mode used at 11 and 5.5 Mbps (mandatory) • OFDM used at 54 Mbps (mandatory) • PBCC-22 (Packet Binary Convolution Coding): Optional mode Can transmit between 6 and 54 Mbps 68 IEEE 802.11g Physical Layer Standards (continued) Table 4-8: IEEE 802.11g Physical layer standards 69 IEEE 802.11g Physical Layer Standards (continued) Characteristics of 802.11g standard: • • • • • Greater throughput than 802.11b networks Covers broader area than 802.11a networks Backward compatible Only three channels If 802.11b and 802.11g devices transmitting in same environment, 802.11g devices drop to 11 Mbps speeds • Vendors can implement proprietary higher speed Channel bonding and Dynamic turbo 70 CWNA Guide to Wireless LANs, Second Edition Chapter Five IEEE 802.11 Media Access Control and Network Layer Standards IEEE Wireless LAN Configurations: Basic Service Set Basic Service Set (BSS): Group of wireless devices served by single AP • infrastructure mode BSS must be assigned unique identifier • Service Set Identifier (SSID) Serves as “network name” for BSS Basic Service Area (BSA): Geographical area of a BSS • Max BSA for a WLAN depends on many factors Dynamic rate shifting: As mobile devices move away from AP, transmission speed decreases 72 IEEE Wireless LAN Configurations: Extended Service Set Extended Service Set (ESS): Comprised of two or more BSS networks connected via a common distribution system APs can be positioned so that cells overlap to facilitate roaming • Wireless devices choose AP based on signal strength • Handoff 73 IEEE Wireless LAN Configurations: Independent Basic Service Set Independent Basic Service Set (IBSS): Wireless network that does not use an AP • Wireless devices communicate between themselves • Peer-to-peer or ad hoc mode BSS more flexible than IBSS in being able to connect to other wired or wireless networks IBSS useful for quickly and easily setting up wireless network • When no connection to Internet or external network needed 74 IEEE 802.11 Media Access Control (MAC) Layer Standards Media Access Control (MAC) layer performs several vital functions in a WLAN • • • • Discovering WLAN signal Joining WLAN Transmitting on WLAN Remaining connected to WLAN Mechanics of how functions performed center around frames sent and received in WLANs 75 Discovering the WLAN: Beaconing At regular intervals, AP (infrastructure network) or wireless device (ad hoc network) sends beacon frame • Announce presence • Provide info for other devices to join network Beacon frame format follows standard structure of a management frame • Destination address always set to all ones 76 Discovering the WLAN: Beaconing Beacon frame body contains following fields: • • • • • • Beacon interval Timestamp Service Set Identifier (SSID) Supported rates Parameter sets Capability information In ad hoc networks, each wireless device assumes responsibility for beaconing In infrastructure networks beacon interval normally 100 ms, but can be modified 77 Discovering the WLAN: Scanning Receiving wireless device must be looking for beacon frames Passive scanning: Wireless device simply listens for beacon frame • Typically, on each available channel for set period Active scanning: Wireless device first sends out a management probe request frame on each available channel • Then waits for probe response frame from all available APs 78 Discovering the WLAN: Scanning Figure 5-8: Active scanning 79 Joining the WLAN: Authentication Unlike standard wired LANS, authentication performed before user connected to network • Authentication of the wireless device, not the user IEEE 802.11 authentication: Process in which AP accepts or rejects a wireless device Open system authentication: Most basic, and default, authentication method Shared key authentication: Optional authentication method • Utilizes challenge text 80 Joining the WLAN: Authentication Figure 5-9: Open system authentication 81 Joining the WLAN: Authentication (continued) Figure 5-10: Shared key authentication 82 Joining the WLAN: Authentication Open system and Shared key authentication techniques are weak • Open System: Only need SSID to connect • Shared Key: Key installed manually on devices Can be discovered by examining the devices Digital certificates: Digital documents that associate an individual with key value • Digitally “signed” by trusted third party • Cannot change any part of digital certificate without being detected 83 Joining the WLAN: Association Association: Accepting a wireless device into a wireless network • Final step to join WLAN After authentication, AP responds with association response frame • Contains acceptance or rejection notice If AP accepts wireless device, reserves memory space in AP and establishes association ID Association response frame includes association ID and supported data rates 84 Transmitting on the WLAN: Distributed Coordination Function (DCF) MAC layer responsible for controlling access to wireless medium Channel access methods: Rules for cooperation among wireless devices • Contention: Computers compete to use medium If two devices send frames simultaneously, collision results and frames become unintelligible Must take steps to avoid collisions 85 Transmitting on the WLAN: Distributed Coordination Function Carrier Sense Multiple Access with Collision Detection (CSMA/CD): Before networked device sends a frame, listens to see if another device currently transmitting • If traffic exists, wait; otherwise send • Devices continue listening while sending frame If collision occurs, stops and broadcasts a “jam” signal CSMA/CD cannot be used on wireless networks: • Difficult to detect collisions • Hidden node problem 86 Transmitting on the WLAN: Distributed Coordination Function Distributed Coordination Function (DCF): Specifies modified version of CSMA/CD • Carrier Sense Multiple Access with Collision Avoidance (CSMA/CA) • Attempts to avoid collisions altogether • Time when most collisions occur is immediately after a station completes transmission • All stations must wait random amount of time after medium clear Slot time 87 Transmitting on the WLAN: Distributed Coordination Function CSMA/CA also reduces collisions via explicit frame acknowledgment • Acknowledgment frame (ACK): Sent by receiving device to sending device to confirm data frame arrived intact • If ACK not returned, transmission error assumed CSMA/CA does not eliminate collisions • Does not solve hidden node problem 88 Transmitting on the WLAN: Point Coordination Function (PCF) Polling: Channel access method in which each device asked in sequence if it wants to transmit • Effectively prevents collisions Point Coordination Function (PCF): AP serves as polling device or “point coordinator” Point coordinator has to wait only through point coordination function IFS (PIFS) time gap • Shorter than DFIS time gap 89 Transmitting on the WLAN: Point Coordination Function (continued) If point coordinator hears no traffic after PIFS time gap, sends out beacon frame • Field to indicate length of time that PCF (polling) will be used instead of DCF (contention) Receiving stations must stop transmission for that amount of time • Point coordinator then sends frame to specific station, granting permission to transmit one frame 802.11 standard allows WLAN to alternate between PCF (polling) and DCF (contention) 90 Transmitting on the WLAN: Quality of Service (QoS) and 802.11e DCF does not work well for real-time, time-dependent traffic Quality of Service (QoS): Capability to prioritize different types of frames Wi-Fi Multimedia (WMM): Modeled after wired network QoS prioritization scheme 802.11e draft: defines superset of features intended to provide QoS over WLANs • Proposes two new mode of operation for 802.11 MAC Layer 91 Transmitting on the WLAN: Quality of Service and 802.11e Table 5-1: Wi-Fi Multimedia (WMM) 92 Transmitting on the WLAN: Quality of Service and 802.11e 802.11e draft (continued): • Enhanced Distributed Channel Access (EDCA): Contention-based but supports different types of traffic Four access categories (AC) Provides “relative” QoS but cannot guarantee service • Hybrid Coordination Function Controlled Channel Access (HCCA): New form of PCF based upon polling Serves as a centralized scheduling mechanism 93 Remaining Connected to the WLAN: Reassociation Reassociation: Device drops connection with one AP and establish connection with another • Several reason why reassociation may occur: Roaming Weakened signal • When device determines link to current AP is poor, begins scanning to find another AP Can use information from previous scans 94 Remaining Connected to the WLAN: Power Management At set times AP send out beacon to all stations • Contains traffic indication map (TIM) • At same time, all sleeping stations switch into active listening mode Power management in ad hoc mode: • Ad hoc traffic indication message (ATIM) window: Time at which all stations must be awake Wireless device sends beacon to all other devices • Devices that previously attempted to send a frame to a sleeping device will send ATIM frame indicating that receiving device has data to receive and must remain awake 95 WLAN Network Layer Standards: WLAN IP Addressing In standard networking, IP protocol responsible for moving frames between computers • Network layer protocol TCP/IP works on principle that each network host has unique IP address • Used to locate path to specific host • Routers use IP address to forward packets • Prohibits mobile users from switching to another network and using same IP number Users who want to roam need new IP address on every network 96 WLAN Network Layer Standards: Mobile IP Provides mechanism within TCP/IP protocol to support mobile computing • Computers given home address, Static IP number on home network • Home agent: Forwarding mechanism that keeps track of where mobile computer located • When computer moves to foreign network, a foreign agent provides routing services Assigns computer a care-of address Computer registers care-of address with home agent 97 CWNA Guide to Wireless LANs, Second Edition Chapter Six Planning and Deploying a Wireless LAN Planning for a Wireless Network “If you fail to plan, then you plan to fail” Some steps involved in planning wireless networks similar to planning wired network • Many steps significantly different Basic planning steps: • Assessing needs • Weighing benefits • Calculating costs 99 Assessing Needs: The Need for Mobility Two significant changes in business world over last 15 years: • Workers have electronic tools to access information and accomplish significantly more • Restructuring of organizational hierarchies Organizations are “flatter” Teamwork is essential • Together, can result in decreased productivity Hinders ability to collaborate and make timely decisions “Mobile office” needed 100 Assessing Needs: The Need for Mobility (continued) A solution to need for mobility is WLANs • Expand productivity zone of knowledge workers • Improve quality and productivity of meetings • Work can be performed in more locations at more times WLANs have been shown to add one to two hours a day of productive time per worker • Enabling worker to respond to customers, partners, and colleagues more quickly WLANs too often viewed as optional add-on to computer networks 101 Assessing Needs: Examining the Business Entity Determine if business case exists for bringing wireless networking into corporate environment • • • • What is the purpose or mission of the organization? Is the current mission expected to change in the future? What is the size of the organization? How much growth is anticipated in the organization? Obtaining firm conceptual grip on organization as a whole and its current status will reveal if an investment in wireless technology is wise 102 Assessing Needs: Reviewing the Current Network Question to ask when examining how organization uses current network: • How does current network support the organization’s mission? • What applications run on the network? • How many users does network support? • Strengths and weaknesses of the current network? • Anticipated growth in network technology? Examining current network status reveals much of this information • Especially applications and number of users 103 Assessing Needs: Reviewing the Current Network (continued) Good time to document network in detail: • • • • • • • Number of clients Types of clients Number of servers The topology of the network What media is being used Performance of the network Types of devices connected to the network 104 Assessing Needs: Reviewing the Current Network (continued) Table 6-1: Current network table 105 Assessing Needs: Reviewing the Current Network Figure 6-1: Network diagram 106 Determining Benefits: Hard Benefits Benefits that can be easily measured or quantified • For WLANs, easily measured in decreased cost of installation e.g., elimination of cabling costs Using wireless technology for MAN or WAN can result in even higher savings 107 Determining Benefits: Soft Benefits Benefits that are difficult, if not impossible, to quantify accurately • Improved productivity • Enhanced collaboration and faster responsiveness • Flexible mobility • Adherence to standards • Improved employee satisfaction 108 Calculating Return on Investment (ROI) Return on investment (ROI): Standard measure of profitability of a project • Total cost of project Hardware, software, implementation costs, training, operations staff, maintenance staff and services, and connectivity fees • Less tangible costs Workload management and customer satisfaction Several models for calculating ROI 109 Calculating Return on Investment (continued) Intel Corporation’s wireless LAN model: • • • • Implement a pilot Develop a report Assemble data Calculate ROI Table 6-2: Three-year WLAN costs and benefits 110 Calculating Return on Investment Figure 6-2: Intel’s ROI model for WLANs 111 Designing the Wireless LAN Involves determining: • Which deployment scenario is best • Which IEEE wireless network standard should be used • Type of AP management to implemented • Where wireless devices should be located 112 Determining the Deployment Scenario First step in designing a WLAN is to decide on correct deployment scenario: • Ad hoc: Not connected to wired infrastructure Useful where wireless infrastructure does not exist or services to remote networks not required • Infrastructure: WLAN devices connect to wired corporate network via AP Most corporate wireless LANs • Hotspot: Provides wireless LAN service, for free or for a fee, from variety of public areas • Point-to-point remote wireless bridge: Typically interconnects two LAN segments 113 Determining the Deployment Scenario Deployment scenarios (continued): • Point-to-multipoint remote wireless bridge: Connects multiple LAN segments • Ethernet to wireless bridge: Connects single device that has an Ethernet port but not an 802.11 NIC • Wireless gateway: Provide single mechanism for managing and monitoring the wireless network 114 Selecting the IEEE Wireless Network Type IEEE 802.11b, 802.11a, or 802.11g Decision may depend on many factors • Do other devices in area use same frequency range as one of the network types? • What kind of coverage is needed? • What types of applications will be used? If broader area of coverage needed, 802.11g standard should be considered first • Good balance of coverage area with speed 115 Selecting the IEEE Wireless Network Type If interference is an issue, then 802.11a standard should be considered Only consider 802.11b in areas where low bandwidth is acceptable or ad hoc wireless network will be used • Slow speed and susceptibility to interference 116 Deciding upon Access Point Management If using infrastructure wireless network, must decide type of AP management Fat access point: AP serves as management point • Configuration must be done through via AP Thin access point: Lacks management functions • Management functions moved to Ethernet network switch • Management simplified, centralized • Handoff time reduced • Thin access points are proprietary 117 Deciding upon Access Point Management Thin AP approach does not provide overall solution for managing entire network (wired and wireless) Several vendors working on comprehensive network management solutions • Integrate wireless networks into same deployment, operations, and management as wired network • e.g., Cisco’s Structured Wireless-Aware Network (SWAN) 118 Determining the Location of the Wireless Devices Table 6-3: Interference by objects 119 Ad Hoc Mode Wireless devices communicate directly without an AP Three main considerations: • Stations must be arranged so that they are all within proper distance limits • All stations must send and receive signals on same frequency • Hidden node problem must be avoided 120 Ad Hoc Mode Figure 6-3: Ad hoc hidden node problem 121 Infrastructure Mode Positioning APs correctly for an infrastructure WLAN is critical for ensuring that coverage area is sufficient • Interference by objects must be taken into consideration • Signal should not extend beyond building’s exterior walls for security reasons In an ESS infrastructure network with multiple APs, important that each AP’s channel set correctly • Adjacent APs using same channel can cause interference and lost frames 122 Infrastructure Mode (continued) Figure 6-4: Interference from using same channel 123 Infrastructure Mode (continued) IEEE 802.11b and 802.11g networks divide frequency spectrum into 14 overlapping and staggered channels • Only channels 1, 6,and 11 do not overlap Channel reuse: Adjacent APs use nonoverlapping channels (1, 6, and 11) IEEE 802.11a networks have eight nonoverlapping channels Must ensure APs properly overlap • No gaps, but not too close together 124 Infrastructure Mode (continued) Figure 6-5: Channel reuse 125 Infrastructure Mode (continued) Figure 6-6: Flip flop between access points 126 Infrastructure Mode Must consider number of users who will be associated with APs • Consider not only how many users will be associated with each AP but also what they will be doing 127 Deploying a Wireless Network If planning/designing done correctly, deploying can be easiest step Must consider actual placement of APs • Place APs exactly where they were designed to go • To avoid interference, better to place APs higher Be careful if placing APs in plenums If needed, can use PoE Good idea to configure WLAN on own network segment 128 Providing User Support: Training Planning, designing, and deploying WLAN pointless if users don’t receive required support Training is vital to use of a WLAN • Users must know how to use new hardware and software • Support staff must know how to manage network and diagnose problems • Increases effectiveness of new wireless network Minimizes drop in productivity normally associated with installation of a new system 129 Providing User Support: Training Group training session often most effective training setting • Preferably done at same time users receive wireless-enabled laptops Important to set appropriate user expectations for support and how they should request it 130 Providing User Support: Support Involves continuing follow-up in answering questions and assisting users User support functions can be organized in variety of ways: • Establishing informal peer-to-peer support groups • Creating formal user support groups • Maintaining a help desk • Assigning support to the information technology department • Outsourcing support to a third party 131 Providing User Support: Support Establishing and staffing internal help desk is one of most effective means of support • Central point of contact for users who need assistance using network • Suggestions regarding a help desk: One telephone number for help desk Plan for increased call volume after network installed Problem tracking Use surveys to determine user satisfaction Periodically rotate network personnel into help desk Use info from help desk to organize follow-up training 132 Providing User Support: Support User feedback essential when installing new WLAN • Possibly more essential than technical feedback • May have IT personnel contact users for feedback • May schedule meetings with users to gather feedback 133