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GTEC
“What’s new at Fluke Networks?
Brad Homes
Product Marketing Manager,
Fluke Networks, Everett, WA
1
… But first, who is Fluke Networks?
• Founded in 1948 by John Fluke
• Designed and built first precision voltmeters
• Evolved into the leader in Electronic Test Tools for
the professional
– Most famous for professional level Digital
MultiMeters (DMMs)
• 1993 started a business unit to address the needs
of Networking Professionals
– Introduced LANMeter, then OneTouch
– Many other products since then
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We deliver Network SuperVision!
Right Tool for
the Job and
Person
More Ways to
Look at your
Network
Broad Line of Products
Designed for Technicians
to Analysts
From LAN to WAN,
Physical to Application,
Portable or Distributed,
Software and Hardware
Unique Views into
your Network
Innovative, AwardWinning Solutions Deliver
Fast Answers to Network
Problems
3
How We Got Here!
• Focus on Innovation, Value, Quality, and Reliability
– Drawing on 50 year Fluke heritage of most reliable and
innovative tools.
1993
Handheld
Network
Analyzer
1993
1995
1996
Digital
Cable
Tester
Cat 5 Tester
(Microtest)
2001
Residential VDV
Tester
1997
Handheld
ATM
Analyzer
Handheld
Fast
Ethernet
Analyzer
2002
Distributed
Analyzer for
Workgroups &
VLANs
1997
1998
1998
1998
Cat 6 Tester Out of the
(Microtest)
Box
Network
Mgmt
xDSL
Installation
Tool
2002
2002
LinkRunner Wired/Wireless
Network
Analyzer
1999
Digital Cat 6
Cable Tester
WebEnabled
Handheld
Analyzer
2002
2003
Certifying
OTDR for
fiber LANs
Self-contained
OC3/OC12 WAN
Analyzer
2000
2000
Connectivity
Tester for
everyone
Full line-rate
Gigabit Analysis
1999
Handheld
Frame Relay
Installation Tool
2003
Integrated WAN/LAN
& WLAN network
analysis solution
2000
Integrated
Network
Analyzer
12/2003
ApplicationPerformanceMonitoring (SA)
4
Fluke Networks Today
• Annual Sales Over $150M
• Over 500 Employees Worldwide
– Direct Sales, Support, and Service in 22
Countries
• 47% of Sales Outside the US
• Over 100,000 Network Testers Shipped To Date
• Delivering value to our customers worldwide
– Who are our customers, anyway?
5
Network Support Organization
Main Objective
To deliver a network that meets
the needs of the organizations
“customers” and employees
To that end, to be
‘more perfectly proactive’
Net Eng
Net Tech
Focus on solving problems that
affect groups of people.
(“Equipment” focus)
Key Needs / Points of Pain
• “Focusing on resolving network
related Issues (Prove It’s Not the
Network!)”
• “Remote site monitoring”
• “Be proactive, avoid / minimize
network problems”
• “Save time. Want to focus on my
projects, need to reduce
escalations and false
escalations, expedite problem
solving”
• “Visibility/Understanding of the
network architecture”
• “Network Stability - deploy new
technologies without
destabilizing”
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What problems do our customers face?
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Solution
User
Product Vision
OptiView
Integrated Network Analyzer
Complete network vision in one powerpacked portable tool.
Engineer
EtherScope
Network Assistant
The fast assistant for network problem
solvers
Technician
NetTool
In-line Network Tester
Quickly resolve even the toughest PC-tonetwork connectivity problems.
Frontline Staff
LinkRunner
Network Multimeter
The essential personal tool to quickly verify
network connectivity and availability.
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Comparative Capabilities –
EtherScope vs OptiView
Portable Network Analysis
EtherScope
Network Assistant
OptiView
Integrated Network
Analyzer
For network problem solvers,
EtherScope Network Assistant is their
fast assistant that helps them quickly
identify what and where the problem is
so they can fix it faster, resulting in
more time for everything else.
For Network Engineers who want to stay
in touch, and in control of their enterprise
network, OptiView is an integrated
network analyzer that provides in-depth
information for network analysis,
optimization and monitoring.
• Problem Solving
• Maintenance / Troubleshooting
• Local Site LAN
• Analyzing
• Optimizing / Monitoring
• Enterprise LAN
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Introducing…
EtherScope
Network Assistant TM
The new, fast assistant for
network problem solvers.
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EtherScope Network Assistant:
Ideal for The Network Professional who…
• Wants an ‘instant on’, portable tool for
day-to-day LAN maintenance &
troubleshooting needs
• Values a smart device to help diagnose
network problems and fix them faster
• Has a wide range of network support
responsibilities
• Has remote staff; can’t afford an
expensive network test tool for every site,
but knows the value of onsite
troubleshooting
• Wants a tool which can be accessed
remotely to allow team troubleshooting
and remote collaboration
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Some questions that uncover
EtherScope’s benefits:
• How do you determine the source of unwanted network traffic
(such as unwanted protocols that may indicate a
configuration or security problem)?
• How do you typically troubleshoot and resolve issues raised
by individual network users?
• When you move or add a network user, how do you
validate/test their network configuration?
• Is your network documentation accurate, complete and
sufficiently up-to-date such that you can quickly determine
the devices associated with a particular switch port?
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EtherScope Network Assistant
Delivers Value Every Day:
• Instant visibility into network performance and
health on 10Mb, 100Mb and Gigabit links
• Fast problem solving
• Switched LAN & VLAN visibility to identify
source of problems
• Wired side visibility into wireless networks
• Verify a network from a single connection
• Documents the network
• Easy to use, portable solution – excellent
value.
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Highlights of ‘Month-in-the-Life’ EtherScope Beta Test

New users reported over 10 situations per month (almost every other day!)
where EtherScope provided them with the insight to resolve issues

It’s a tool they will be carrying every day

New users estimated that EtherScope saved them over three and a half hours of
troubleshooting time in the first month!

Users saved an average of 22 minutes each time they used EtherScope

EtherScope’s automated tests helped 3 out of 4 users find and correct at least
one issue they were completely unaware of

For complex and repetitive tasks where EtherScope presented data more
efficiently than other methods, users reported how EtherScope multiplied their
time savings

“It saved me 15 minutes per cubicle, times 100 cubes!”

For simpler tasks where the time to use EtherScope is comparable to other tools
(e.g. cable testers) users reported EtherScope as being “simpler to use”, “better
presentation”, “much less weight to carry around” and “just more fun”.
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EtherScope Benefit Summary for Managers:
• Turn your staff into powerful problem solvers by
giving them their own assistant
• Save staff time and costs
• Reduction of troubleshooting time means more
staff time for critical IT projects
• Get more out of your IT infrastructure investment
by improving performance, controlling network
costs
• Improve network stability and reliability
Faster problem resolution =
Higher network uptime
Faster project completion
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EtherScope Benefit Summary for Users:
• An invaluable assistant for your daily network
maintenance and troubleshooting tasks
• Speed problem identification and resolution
• Stop firefighting – be more proactive
• Solve problems faster, get back to your projects
and get them done faster with your assistant!
• It’s FUN to use!
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Key Feature Overview
Full Duplex 10/100/1000
Ethernet Testing
Future proof – tests the interfaces you have now, plus those you
may need in the future… saves money since you won’t need to
buy additional tools.
Active Network & VLAN
Discovery
Automatically provides info about your network.
Discovers up to 1000 devices & extracts VLAN information
Traffic Analysis
Statistics for traffic on the wire including Protocol Mix, Top
Senders, Top Broadcasters, Error Sources
Switch Port Diagnostics
Visibility into switched/VLAN networks for quick, more complete
problem identification
Visibility into WLANs via wired-side switch port analysis
Real-time Problem detection,
diagnostics
Automatically and instantly provides information about your
network for fast troubleshooting and problem resolution.
Find problems including Duplicate IP’s, duplex mismatch, DHCP
failures, etc.
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Key Feature Overview
Basic cable testing and
NIC/HUB diagnostics
Quickly identify hardware or cable problems vs. other
network issues – Proving the source of the problem – no
more guesswork.
Remote Control
1 remote view and control session via web browser.
Allows for placement in remote sites for remote monitoring,
or ‘team troubleshooting’
Commonly used PC based
tools
PING, Trace Route, Telnet, web browser, FTP, calculator
Proves network connection, services (e.g.,DHCP, DNS, HTTP)
and performance are good; verifies your network installation
Convenient for troubleshooting in the field.
Trace SwitchRoute
MAC-Layer Trace Route tool, shows all L2 connection paths
throughout switched network – makes finding nodes simple
and fast.
Reporting - save XML based
reports for network
documenting
Document the network – Network performance, device
inventory, baselining, store test results
XML-based, web viewable
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Components
Stylus
Serial Port (can be used to configure
network devices)
Audio Ports (MIC, Headphone)
USB (optional mini-keyboard, mouse)
Power
Kensington Lock
Specifications:
• OS: Embedded LinuxTM (X-scale based)
• Touch Screen: 640x480 TFT (Active)
• Custom network testing hardware
Network Test Port
Patch Cord Test Port
PCMCIA (Card Bus)
Compact Flash (CF2)
• 256Mb RAM, 32Mb ROM
• 64 Mb Compact Flash Card Included (for
saved test results/reports)
•Expandable
• Weight: .82 kilograms or 2 pounds
• Dimensions: 19.1 x 15.2 x 4.4 centimeters or
7.5 x 6 x 1.75 inches
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Components
Status LEDs
• Link
• Utilization
• Collisions
• Errors
• Transmit
Power On/Off
•Two modes:
Shut Down or Suspend
Protective Rubberized “Boot”
Bright Active Matrix Touch Screen
Battery:
• Lithium-Ion Rechargeable
• Approx. 4 hours use / charge
• Optional extra battery and charger
stand
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5 Coolest Things about EtherScope
1.
2.
3.
4.
5.
VLAN Discovery
Nearest Switch – Identifies slot/port
Switch Interface Details – connected devices
Detailed Switch Port Statistics (switch scan)
Protocol Statistics
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Getting the most from your EtherScope
Network Assistant
• In order to fully utilize the in-depth
network-vision features of
EtherScope, three conditions must
be met.
– IP Address
– Community String
– SNMP Enabled
• You can remember these by the
phrase “I Can See”
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Top-Level EtherScope Walkthrough
• Instant identification of link
• Autotest results
– Test menu and preview
pane
• Easy navigation
– Simultaneous
diagnostics
• Drill into details
– Nearest switch
– Switch scan
– Network discovery
– Device discovery
– VLAN discovery
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Home Page: Test Results and
Navigation
Touch icon for
instant link to
specific tests
“Menu”-based
navigation with
highlights of
selected test
shown at left
Blue text
indicates
hyperlinks to
more detail
“Details”
drills in on
selected test
for more
results
Easy navigation:
• Back
• Home
• Tools
• Help
Tool Bar – a convenient and consistent
navigation and information platform.
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Instrument Settings
Password
to control
community
string and
Remote U/I
access
Get an IP
Address via
DHCP, or
manually DHCP Server
Log appears
after hitting
“Apply”
Save time with
‘Fast Connect
Mode’
• Check for Link
• Check Address
• Go to next drop
Note the
default
community
strings
Add management
VLAN devices here
Drill in on Connection
to reach Instrument
Settings, where you
can configure TCP/IP,
Ethernet, Security, and
General instrument
settings. Add
community strings and
security passwords,
change Ethernet
negotiation
characteristics and
interfaces.
Full control of
your
connection
settings
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Cable Verification
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Cable Verification Details
Changes the color
code order in
wiremap results
Launches onboard ANALOG
Toner
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Signal Verification
Checks for
presence and
amplitude of link
pulse and data
signals
Scans for DC
voltage levels
and
over voltage
conditions.
Perfect for
troubleshooting
Power Over
Ethernet!
Supported signaling and
link partner-EtherScope
advertised autonegotiation
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Local Statistics
Notice the
detailed preview
information –
giving you a
quick look so
you can decide
at a glance
whether you
want to drill-in
further…
Something
looks suspicious
here, don’t you
think? –
Just click on
‘Details’
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Local Statistics, Details
Note that you can
also change the
source, and the
interface to trend a
remote device as
well. This helps
you follow the
scent of problems
and enables you
to track them
down and fix them
quickly!
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Local Statistics, Details
So you click on the
Details button or
on the Local
Utilization link to
see what’s
happening.
Note that you can
also change type
of information
displayed. Here
you see Error
Details. Oversize
and Undersize
frames
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Remote Statistics, Details
Choose a different
source (switches
only!) and
interface to
monitor
On selected
device and
interface,
EtherScope
reads only the
Layer 2
interfaces.
It Pulls MIB II
information, but
no RMON history,
so single port
statistics are
shown
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Top Protocols
Notice the summary
protocol statistics,
listed in BLUE – that
means they are
‘clickable’ to drill in for
additional details
33
Protocol Statistics Detail
Throughout EtherScope’s User
Interface, data can be sorted by
headings, and selected by type
Top sources of the
selected packet type
are listed in order.
34
Top Talkers
At the top level, see
top talkers at a
glance. Drill in to see
details of this
particular bandwidth
hog
35
Top Talker Detail
Select the radio buttons to list senders of Errors,
Broadcasts and Multicast traffic
Detailed information
available on top
talkers. Select a
particular talker and
tap the ‘Details’ button
to obtain still another
level of drill-in.
Click to see
Layers of
protocols
available
Note that where appropriate, applicable buttons will appear, incontext… Here you can ‘Clear’ the packet counts, or generate and
store a ‘Report’
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Top Talker IPV4 Protocol Detail
Detailed
information
available on the
distribution of
IPV4 Protocol
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Device Discovery
Summary level
information about
the devices
discovered. Again,
you can drill in to
see a list of all
devices, or a
particular type of
device you are
interested in, just by
selecting it
Note that while the green ‘checkmark’ indicates that EtherScope has
completed its first pass on Device
Discovery - it continues to listen to
traffic to identify and report on new
network devices it discovers, and
periodically reruns discovery.
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Device Discovery, Details
Drilled-in on All
Devices, see the
Name, IP Address,
Switch Slot/Port,
VLAN, and any
associated problems
Use these radio
buttons or use the
scroll-bar to navigate
through the table to
see additional
details on the
devices.
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Device Discovery Report
A sample
report listing
pertinent
information on
all devices.
Column
headings can
be sorted here
as well.
Document the network!
Reports saved to Compact Flash, accessible via Web interface
MUST have CF installed to save reports!
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Device Details by Type - Switches
Overview of device
configuration
information is shown
here
Individual Device
Traffic shown here.
Select a device and
tap the ‘Details’
button to again to
obtain still another
level of drill-in.
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Specific Device Details
Device-specific links
and appropriate
troubleshooting tools
are now available.
Note that you can
drill in on the switch
interfaces to see
who’s connected on
each port
Quick launch
troubleshooting tools
Detailed information
about this particular
switch is shown in
the main screen
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Switch Interface Details
Here we have
drilled-in on the
switch Interface
Detail link which
shows the status
and configuration of
all the ports,
including who’s
connected to each!
You can even select
one of the hosts and
drill in further on it…
Notice the problem icon showing Host
EVTPC1272… time for some investigation.
You can sort on that column to see all the
problems discovered on this switch port…
Problem discovery speeds troubleshooting.
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Trace Switch Route
Trace Switch Route
shows you the Layer
2 connection path
between
EtherScope and the
selected device.
The “from” device is
always the
EtherScope. The
“destination” is
selected in the drop
down box.
Want to see the interface details or monitor utilization on the connecting switch port? Just drill in on the
BLUE highlighted Slot/Port to go there.
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Network Discovery Overview
EtherScope lists all
the networks
discovered, and
provides quick
information about
the number of hosts
on each
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Network Discovery Details
Select and expand
the IP Subnets to
see detailed
information on how
the network is
organized, and
which hosts are
members
By now, you
recognize that you
can select and drillin on any subnet or
device to get
additional details…
46
VLAN Discovery
See VLANs, and
associated switch
ports and hosts.
Trunks are not
shown.
Discovery of all VLANs
within connected
broadcast domain only
(discovered switches).
Finds by way of reading
switch configs
Lists hosts by VLAN
47
Nearest Switch
EtherScope locates
the nearest switch
and monitors it for
you
48
Switch Scan
Monitoring these
switches for high
utilization and errors.
Automatically shows
nearest switch and
one other userselected switch.
49
Switch Scan Details
See the Average
and Peak Utilization
on all the active
ports of two selected
switches.
Visibility of traffic IN
and OUT.
Average and Peak
reading results
shown since Switch
Scan was activated.
Select another switch to monitor from the dropdown list
50
Key Devices
EtherScope
automatically checks
on selected Key
Devices when it
starts up, and again
whenever you select
‘Start Test’
51
Problem Log Details
EtherScope monitors
network conditions and
automatically alerts you
to detected problems.
Errors, Warnings, and
Info Messages are
listed. Intermittent
Problems are reported
and listed as Resolved,
so even if they go away
you know about them
You can delete selected or resolved problems
(or ‘undo’ if deleted by accident)
52
Remote Access Via Web Browser
Access real time or
saved reports
Direct link to support resources
at www.flukenetworks.com
Launch a remote
session; can require
password – default
is blank (nothing)
Access the embedded Online Help file
53
Future Enhancements
Designed for the Future
•
•
•
•
•
•
Robust processor
Expansion slots
USB
Audio Ports
Expandable Memory
Simple software update procedure
Future Cable Testing Capabilities
•
•
Digital tone generation for cable tracing with IntelliTone™
Fiber Test Kit – Fiber loss measurements
Wireless LAN Testing Option (WLAN)
•
•
•
Will enable combined wired LAN and 802.11a/b/g wireless LAN testing in a single integrated
tester.
Wired, Wireless, Gigabit – One Network, One Tool!
Available 2005
Internetwork Throughput Testing Option (ITO)
•
•
Feature set effectively equivalent to OneTouch ITO with feature enhancements.
Available 2005
As your network and your troubleshooting needs evolve,
EtherScope grows with you
54
EtherScope Network Assistant delivers
on key network management needs:
“Help me solve problems when I have them (or, have to deal with them)”
• Speeding troubleshooting allows you to focus your time on what is important to you;
gets you back to your projects (proactive activities) faster
• Instantly determines the state of the network, allowing you to prove whether escalated
problems are network related or not.
• Assisted troubleshooting through problem discovery, automated diagnostics and
services tests helps determine problem cause.
“Be in touch with the network”
• Get instant network visibility through the Information-rich Autotest - see who/what is
out there, how things are working (baseline), what’s changed.
• Vision into your networks
“Get projects done”
• Speed and simplify installation and verification of service with integrated tools that
provide configuration information
– Moves, adds and changes are easy to verify
– Telnet and web browser for configuration maintenance
• Save time with network discovery that provides automated documentation of network
configuration and inventory of devices
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– Document LAN installation and provide basis for troubleshooting with a baseline
report
Thank you for your time and attention.
See EtherScope and our other Network
SuperVision Solutions at www.flukenetworks.ca
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