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Enabling Borderless Communications with IP Telephony NUS IP Telephony Roadshow 15 August 2005 1 Agenda • What is IP Telephony? • Bringing IP Telephony to NUS • Future Enhancements • Q&A • Demonstration and Exhibition 2 What is IP Telephony? Translates voice conversations into data packets and transports over data network (i.e. NUSNET) using Internet Protocol (IP) – i.e. VoIP. IP Telephony is VOIP in the Enterprise (NUS). Current Singtel PhoneNet Service Singtel PhoneNet Singtel PSTN Analog Telephone New Campus IP Telephony Service 3 NUS IPTel Overview Call Processing / Messaging Servers Singtel PSTN Billing and eTicketing IPTel Web Portal Intranet/ Internet App Services Gateway General Staff (7940) Exchange (Email) Oracle/SAP IVLE NUS Network (NUSNET) Boss/Secretary (7960) IP Phone with PC Video Wireless / Softphone Video Call 4 IP Phone Applications Emergency Alert Real Estate Advertising Time Clock Education Attendance Health Care ER Stats Custom & Off-the-shelf applications Broadcast 5 Available Phone Applications Desktop SMS Service Staff and Govt Directory Services MOTD Information Services (weather, news, stocks, flights, traffic, currency etc) 6 SMARTCab Partner: SMRT Taxi 7 IP Communicator Softphone Software phone on PC or notebook Make & receive calls from anywhere Benefits: Telecom Charges VOIP solution more economical than PSTN Remote workforce Increased productivity Better customer service 8 Bringing IP Telephony to NUS 9 Project Goals To successfully upgrade PhoneNet to an advanced IP Communications platform Key Considerations Minimal disruption to existing voice service Enhanced communications features at same or lower costs as compared to PhoneNet Increased productivity and mobility 10 How We Are Affected New prefix “6516” allocated All extensions preserved Seamless migration to new prefix “6516” and “6874” concurrently available for 10 months (Sept 2005 to June 2006) Called Number Announcement for “6874” in May & June 2006 Four-digit dialing across extensions with PhoneNet and IP Phones Fax, direct lines & non “6874” phones not upgraded Availability of analogue lines for backup 11 Upgrade Schedule Detailed schedule will be available on the IPTel Web Portal http://iptel.nus.edu.sg Phase 2D 4 Oct-29 Nov Phase 2C 27 Sep-24 Oct Phase 2E 1 Sep-31 Oct Phase 2A 25 Aug-21 Sep Phase 2B 3 Sep-17 Oct 12 User and Site Preparation Detailed Planning with Dept Phone Admin Phone & Staff ID listing, seating plan Customised settings Site readiness assessment Expert support team (in conjunction with ITCare) User Starter Kit IP Phone & network patch cord with label, connectivity diagram Starter guide, links to IPTel portal and support User preparation (clear voice mail, cancel call forwarding, clear table space, close all applications, etc) PhoneNet phones will be removed 13 IP Phone Models IP Phone 7940 IP Phone 7960 Easier access for Phone tasks - LCD and context sensitive keys (call forward, conferencing, etc) IP Phones comes with Calling Party Name Identification (CallerID) and speaker phone Self-serve web portal for service personalization & administration Access to Applications / Services (Directories, MOTD, etc) 14 Phone Connection 15 Training General user training conducted during term break from 19-23 Sept 2005 Secretaries and Phone Admin training conducted 1-2 weeks prior to department upgrade Online E-learning & User Guides available 17 Price Plans and Charges No increase in departmental phone costs • All installation and setup charges waived during upgrade • Singtel billing terminate end June 2006 • IPTel billing commences July 2006 • Price Plan equivalent to prevailing PhoneNet charges • All IPTel equipment provided on subscription basis. No equipment purchase required • Provisions catered for shared lines where applicable 18 Future Enhancements 19 Desktop Video Telephony Cost Effective Video to Every Desktop Video Telephony is Now Just a Phone Call Initiate voice/video call from an IP phone High-quality video for effective non-verbal communication Managed by one converged network 20 E-Meetings and Conferencing Who’s Sharing Who’s Speaking Who’s Attending How attending 2004 Results Movable, sizable video window 21 Converged Communications Collaboration E-Mail Calendar Audio-Conferencing Web Application IP Network Video Conferencing Voice Messaging Telephone Services Instant Messaging Contact Center 22 More Info • IPTel Web Portal iptel.nus.edu.sg and staff portal • User Guides • Price Plans • FAQs • Upgrade and Training Schedules • Self-serve personalization • Phone administration 23 Questions & Answers 24 Demonstration 25 Cisco IP Phone Models IP Phone 7940 IP Phone 7960 • Each has a LCD display, four soft keys, messages button • Model 7960 has 6 line/speed dial button • Model 7940 has 2 line/speed dial button 26 Cisco IP Telephony Features Call Forwarding Speed Dial Call Pickup Call Transfer Ad-hoc Conference (three parties) Boss/Secretary SMART Apps 27 Questions & Answers 28 More Info • IPTel Web Portal iptel.nus.edu.sg and staff portal • User Guides • Price Plans • FAQs • Upgrade and Training Schedules • Self-serve personalization • Phone administration 29 Thank You Please fill in your feedback form 30