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Enabling Borderless Communications with IP Telephony
NUS IP Telephony
Roadshow
15 August 2005
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Agenda
• What is IP Telephony?
• Bringing IP Telephony to NUS
• Future Enhancements
• Q&A
• Demonstration and Exhibition
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What is IP Telephony?
 Translates voice conversations into data packets and transports
over data network (i.e. NUSNET) using Internet Protocol (IP) – i.e.
VoIP. IP Telephony is VOIP in the Enterprise (NUS).
Current
Singtel
PhoneNet
Service
Singtel
PhoneNet
Singtel PSTN
Analog Telephone
New
Campus IP
Telephony
Service
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NUS IPTel Overview
Call Processing /
Messaging Servers
Singtel PSTN
Billing and eTicketing
IPTel Web Portal
Intranet/
Internet
App Services
Gateway
General Staff
(7940)
Exchange
(Email)
Oracle/SAP
IVLE
NUS
Network
(NUSNET)
Boss/Secretary
(7960)
IP Phone with
PC Video
Wireless / Softphone
Video Call
4
IP Phone Applications
Emergency Alert
Real Estate
Advertising
Time Clock
Education
Attendance
Health Care
ER Stats
Custom & Off-the-shelf
applications
Broadcast
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Available Phone Applications
Desktop SMS Service
Staff and Govt Directory Services
MOTD
Information Services (weather, news, stocks, flights,
traffic, currency etc)
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SMARTCab
Partner: SMRT Taxi
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IP Communicator Softphone
Software phone on PC or notebook
Make & receive calls from anywhere
Benefits:
Telecom Charges
VOIP solution more economical than
PSTN
Remote workforce
Increased productivity
Better customer service
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Bringing IP Telephony to NUS
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Project Goals
To successfully upgrade PhoneNet
to an advanced IP Communications
platform
Key Considerations
 Minimal disruption to existing voice service
 Enhanced communications features at same or lower
costs as compared to PhoneNet
 Increased productivity and mobility
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How We Are Affected
 New prefix “6516” allocated
 All extensions preserved
 Seamless migration to new prefix
 “6516” and “6874” concurrently available for 10
months (Sept 2005 to June 2006)
 Called Number Announcement for “6874” in May &
June 2006
 Four-digit dialing across extensions with PhoneNet
and IP Phones
 Fax, direct lines & non “6874” phones not upgraded
 Availability of analogue lines for backup
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Upgrade Schedule
Detailed schedule will be available on the
IPTel Web Portal http://iptel.nus.edu.sg
Phase 2D
4 Oct-29 Nov
Phase 2C
27 Sep-24 Oct
Phase 2E
1 Sep-31 Oct
Phase 2A
25 Aug-21 Sep
Phase 2B
3 Sep-17 Oct
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User and Site Preparation
Detailed Planning with Dept Phone Admin
 Phone & Staff ID listing, seating plan
 Customised settings
 Site readiness assessment
Expert support team (in conjunction with ITCare)
User Starter Kit
 IP Phone & network patch cord with label, connectivity
diagram
 Starter guide, links to IPTel portal and support
 User preparation (clear voice mail, cancel call
forwarding, clear table space, close all applications, etc)
PhoneNet phones will be removed
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IP Phone Models
IP Phone 7940
IP Phone 7960
Easier access for Phone tasks - LCD and context sensitive keys
(call forward, conferencing, etc)
IP Phones comes with Calling Party Name Identification (CallerID) and speaker phone
Self-serve web portal for service personalization &
administration
Access to Applications / Services (Directories, MOTD, etc)
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Phone Connection
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Training
 General user training conducted during term break
from 19-23 Sept 2005
 Secretaries and Phone Admin training conducted 1-2
weeks prior to department upgrade
 Online E-learning & User Guides available
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Price Plans and Charges
No increase in departmental phone costs
• All installation and setup charges waived during upgrade
• Singtel billing terminate end June 2006
• IPTel billing commences July 2006
• Price Plan equivalent to prevailing PhoneNet charges
• All IPTel equipment provided on subscription basis. No
equipment purchase required
• Provisions catered for shared lines where applicable
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Future Enhancements
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Desktop Video Telephony
 Cost Effective Video to Every
Desktop
Video Telephony is Now
Just a Phone Call
 Initiate voice/video call from an
IP phone
 High-quality video for effective
non-verbal communication
 Managed by one converged
network
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E-Meetings and Conferencing
Who’s Sharing
Who’s Speaking
Who’s Attending
How attending
2004 Results
Movable,
sizable video
window
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Converged Communications
Collaboration
E-Mail
Calendar
Audio-Conferencing
Web Application
IP Network
Video
Conferencing
Voice
Messaging
Telephone
Services
Instant
Messaging
Contact
Center
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More Info
•
IPTel Web Portal iptel.nus.edu.sg and staff
portal
• User Guides
• Price Plans
• FAQs
• Upgrade and Training Schedules
• Self-serve personalization
• Phone administration
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Questions &
Answers
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Demonstration
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Cisco IP Phone Models
IP Phone 7940
IP Phone 7960
• Each has a LCD display, four soft keys, messages button
• Model 7960 has 6 line/speed dial button
• Model 7940 has 2 line/speed dial button
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Cisco IP Telephony Features
 Call Forwarding
 Speed Dial
 Call Pickup
 Call Transfer
 Ad-hoc Conference (three parties)
 Boss/Secretary
 SMART Apps
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Questions &
Answers
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More Info
•
IPTel Web Portal iptel.nus.edu.sg and staff
portal
• User Guides
• Price Plans
• FAQs
• Upgrade and Training Schedules
• Self-serve personalization
• Phone administration
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Thank You
Please fill in your feedback form
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