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CTS Communications
Forum
CIOs
May 14, 2007
Agenda
 Welcome (Mike Schilling)
 CTS communications update (Elaine Howell)
 Low-voltage wiring policies (Janice Bundy)
 Voice over IP (Tim Garrett)
 Campus wireless and BOL (Mark Bower)
 Campus backbone (Michael Van Norman)
 Mobile Communications (Aryan Rogers)
 Q&A
Welcome
Michael Schilling
Director
Communications Technology Services (CTS)
[email protected]
(310) 825-5125
CTS Communications Update
Elaine Howell
Coordinator
CTS Office of Communications
[email protected]
(310) 825-4512
CIO and CAO Meetings
 In response to feedback from customer
surveys, we’re implementing
Communications Forums for CIOs
 We’re also continuing CIO one-to-one
meetings with Director Mike Schilling
Low-Voltage Wiring
Janice Bundy
Associate Director
CTS Infrastructure and Project Services
[email protected]
310-206-8145
ISO 9001: Quality
Management Program
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
Methods of Procedures
Work Instructions
Daily Dashboard Reports
Weekly Activity Summary Report
Continuous Improvement process
Customer Satisfaction Surveys
Service Level Agreements
Daily Dashboard Report
Voice over Internet Protocol
(VoIP)
Tim Garrett
Manager
CTS Voice Network Operations
[email protected]
310-794-5118
For security purposes the Voice
Network Topology map is not
included. Please contact Tim
Garrett at extension 45118 if
you have any follow-up
questions on this topic.
For security purposes the VoIP
Deployment map is not
included. Please contact Tim
Garrett at extension 45118 if
you have any follow-up
questions on this topic.
VoIP Deployment
Existing Locations
In-Progress Locations
Planned Locations
Ackerman
Broad
Capital Programs
CENS
CSB1
Covel Commons
Gayley
Helio
Humanities
ISAP
Kerckhoff
Kinross
La Kretz
Murphy
NRB
Public Policy
Sproul Hall
Wilshire Center
BSRB/Luck
CNSI
Engineering 1
LSRB
VoIP VoIP
SupportSupport
Structure
Structure
Level 1
Web Based Tools
Level 2
Online Q&A Tool
Level 3
CTS Call Center
Level 4
CTS Voice Network Operations Staff
Level 5
CTS Voice Network Operations Manager
Level 6
CTS Engineering Staff
Level 7
CISCO TAC Center
Self-Provisioning Web Site
 Change Class of Service
 Change Name Display
 Create and add to Personnel Directory
 Create and add to Speed Call List
 Convenience
 Time Savings
 No Telephone Service Request needed
Service Models
 Converged
 Non-Converged
 RRUMC-CTS/MCCS Partnership
 VoIP Fully Functional Lab
CTS—Staying Current
 Bi-weekly network operations meetings
 Quarterly meetings CIPTUG membership
 Annual CISCO Networkers conference
 Semi-annual VoIP seminars
Road Maps
 SIP deployment
 Remote phones, beta phase
 Operating system change from
Windows to Linux
 Diversity expansion
Bruin OnLine and Campus
wireless update
Mark Bower
Associate Director
CTS Managed Network Services
[email protected]
310-206-0145
Bruin OnLine
 BOL Manager recruitment
 UCLA Logon for unaffiliated individuals
 Interim server expansion
 Mail storage server upgrade 80%
completed
Wireless Update
 Additional Areas
Humanities Building
Broad Building
Kinross Building
CNSI Building
Biomedical Science Research
Building
Growth of Wireless – Access Points (APs)
Number of Access Points (AP's)
900
800
700
600
500
400
300
200
100
0
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B
ad
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FY
7
/0
6
0
FY
8
/0
7
0
Campus Backbone
Michael Van Norman
Associate Director
CTS Network Engineering and Operations
[email protected]
310-206-5579
UCLA Mobile Communications
Aryan Rogers
Supervisor
UCLA Mobile Communications
[email protected]
310-206-4601 (64601)
Overview
 Current Practices
 CTS’ Vision
Implementation
 Contract Status
 Storefront
 Migration Path
Core Service Offerings
 Voice Plans
 Data Plans (BlackBerry & PDA)
 Broadband Service (Laptop)
 Equipment
Customer Access
 Comprehensive Mobile Website
 Mobile Storefront
 Field Support
Service Provisioning
 Order Processing
 Email Configuration
 Consultation Services
 International Services
 Loaner Equipment
Technical Support
 How To
 Repair Coordination
Billing
 CTS Monthly Web-based Bill
Personal Discounts
 Cingular / Sprint | Nextel | Verizon
 Information on UCLA Portal
Questions?
Thank you for attending
the CIO Communications Forum