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GROWTH &BUSINESS PERFORMANCE IN THE CONNECTED AGE John Madelin VP EMEA Marketing 13th November 2014 Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. About Verizon — Fast Facts Cloud & Security VERIZON Fortune 500 Rank: #16 VERIZON ENTERPRISE SOLUTIONS Business Cloud & Security Capital Investment: $16.6B 2013 Revenues: $120.6B • Serving 97% of the Fortune 1000 Global Employees: Over 177,800 • Global workforce serving over 150 countries Connected Fleet: Over 32,000 • Global solutions for Cloud, M2M & Cyber Security Foundation: $14M+ matched funds • Mobility solutions for a work and life balance Verizon Credo: Ethics and Culture • MQ Leader, Global Network Services • MQ Leader, Global Managed Security Svcs • MQ Leader, Managed Hosting - Europe and North America • MQ Visionary, Communications Outsourcing & Pro Services • A secure infrastructure for ICT development, driving efficient data storage, computing power, and application development • Public, Private and Hybrid solutions to meet the real needs of Business • Extensive levels of configuration, control, and support capabilities • Security: Excellence awards • Managed Mobility (Very Strong) • Leader; Security Solutions • Leader, Managed Global MPLS Services • Leader, BYOD Verizon is a global leader delivering innovative information and communications technology solutions that improve the way our customers live, work and play. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 2 Today’s kids will use technologies that we can only dream of to solve problems we don’t even know about yet Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 3 And they’ll communicate in ways we don’t understand: what we’d call alone, they’ll call together Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 4 Consumers and Enterprise Customers Demand Fast Access Across Any Platform 60% Abandonment Increase for Long-Form VOD When a Start Time Exceeds 3 Seconds.* 72% Of Millennials Use Free Video Streaming Services, 60% Use SVOD Services TiVos.2 226% Increase in Video Consumption When Presented with a Buffer-Free Experience.* * The Video Experience Report, Conviva 2013. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 5 2014: Technology Trends Affect Our Lives A 20 year Business Cycle in which the most successful Enterprises will reinvent themselves to systematically understand and service increasingly powerful customers.. Forrester …the new power of customers means focus on customer now matters more than any other strategic imperative Forrester Customers Demand Focus, and the Right Assets to Deliver Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 6 The Internet Minute http://www.intel.com/content/www/us/en/communications/internet-minute-infographic.html Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 7 Adoption Drivers by Technology $14.4 Trillion The combined value of increased revenue and cost savings made possible by the Internet of Things2 74% Of companies found cloud increased their competitive advantage1 SIMPLE $5.85 Million Total organizational cost of a data breach, on average, in the U.S.3 400 Million Workers worldwide are now considered mobile COMPLEX 85% Of IT leaders consider network connectivity critical to achieving business goals4 1. Harvard Business Review Analytic Services, Business Agility in the Cloud, 2014, Sponsored by Verizon 3. Ponemon Institute, 2014 Cost of a Data Breach Study: Global Analysis, 2014, Sponsored by IBM Confidential andofproprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material not permitted to any unauthorized persons or third parties except by written agreement. 2. Cisco, Internet Everything (IoE) Value Index, 2013 4. Comcast MarketisPulse, The Network as a Business Growth Engine, June 2013 8 Technology Adoption and Business Performance Those businesses that adopt new technologies more quickly are more likely to have experienced higher growth. Experienced growth of Experienced growth of 10% or more 30% or more 61% OF PIONEERS 49% OF FOLLOWERS 34% OF CAUTIOUS 20% OF PIONEERS 10% OF FOLLOWERS 6% OF CAUTIOUS Source: Harvard Business Review Analytic Services, The Digital Dividend: First-Mover Advantage, 2014, Sponsored by Verizon verizonenterprise.com/resources/insights/hbr Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 9 Changing Global Environment for Large Companies Half a century ago, the life expectancy of a firm in the Fortune 500 was around 75 Now it’s less than 15 years. years and declining.2 15,000 ~$130 trillion Large Companies in 2025 – up from 8,000 in 20101 In anticipated large company revenue – a 130% increase from 20101 More than 45% Of the Global Fortune 500 could be based in emerging regions (up from 5% in 1990 and 17% in 2010.1 Companies from emerging regions are becoming more competitive due to their environment encouraging ingenuity: • Addressing diverse markets • Adapting to physical & social infrastructure constraints • Operating within regulatory differences 1. Mckinsey & Company, Urban world: The shifting global business landscape, 2013 2. Forbes, Peggy Noonan On Steve Jobs And Why Big Companies Die, 2011 Confidential and proprietary forInternet authorized Verizon personnel agencies only.Foster Use, disclosure or distribution of thisCreative material isDestruction not permittedand to any unauthorized persons Center or third parties 3. Lifespans Diagram Jay Crossmaterials from the Time Alliance, basedand onoutside data from Richard and Sarah Kaplan’s book work from the Deloitte for theexcept Edge.by written agreement. 10 Connected Machines Example Business Reality • • Global Vending market size £40Billion; Beverages are £21Billion cold drinks £14Billion 96% of market US, Western Europe, APAC; through global urbanisation Shift of business model • Customer acknowledged their machines had moved from “hardware device” to “software device” – this created conditions for change.. Customer Challenge • Increase understanding of customers and buying behavior • Drive new revenue streams • Improve reliability of mobile merchandisers, sales teams, service tech and cashless vending dispensers Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 11 1 Evolving Network Platform Changing Application Needs Shift in emphasis from physical IT assets to information Companies must embrace new technologies to reduce costs, increase productivity and efficiency and achieve higher levels of innovation. Intersection of Cloud & Mobility Traffic management by content-type / policy Identity a central organizing principle Shift perimeter to the Cloud Dynamic real-time device, apps, network Cloud and IT Services Security Services Advanced Network Infrastructure Contact Center Unified Communications Mobility and M2M Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 12 Marketing Who Are They? • Chief Marketing Officers • Marketing Technologists • Chief Digital Officers Top beverage companies have Tens of Millions of Facebook fans. That’s a lot of engagement. Only if they have the RESOURCES they need to reach more and more customers on more and more devices. Websites Social Monitoring Programs CRM Systems Mobiles Apps Widgets Interactive Tools QR Codes And manage all the data that comes with it. 2.5 QUINTILLION bytes to be exact.4 ENTER THE CLOUD. On demand. Fully flexible. Pay-as-you-go. Technology that bridges marketers and their IT departments. 1. Leadership Close Up, “Try Absorbing and Internet Minute. I dare you...” July 19, 2013 2. IDC-Facebook, “Always Connected: How Smartphones and Social Keep us Engaged,” March 27, 2013 3. Frost & Sullivan, 2012 U.S. Cloud User Survey: Evolving Usage of Public, Private, and Hybrid Clouds Confidential and proprietary materials for authorized Verizon personnel and outside agencies 4. storagenewsletter.com, “2.5 Quintillion Bytes Created Each Day, Calculated ViaWest, ” July 26, 2012 only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 13 Product Development Who Are They? • • • Chief Technology Officers VP Product Development Director of Product Development They make the products that make the company. More connections create more data to help drive future developments. Today’s automobiles create data logs to track car performance. And in some cases, turn a bad Review into a good story about driver error. Product development teams have adopted a startup mentality. 3. Frost & Sullivan, 2012 U.S. Cloud User Survey: Evolving Usage of Public, Private, and Hybrid Clouds 4. storagenewsletter.com, “2.5 Quintillion Bytesfor Created EachVerizon Day, Calculated ViaWest, ” July agencies 26, 2012 only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. Confidential and proprietary materials authorized personnel and outside 14 Research & Development (R&D) Who Are They? • Chief Innovation Officers • R&D Head • R&D Director 5. rdmag.com, “2013 Global R&D Funding Forecast,” December 2012 Confidential proprietary for authorized Verizon personnel 6. Forbes.com, “Theand Truly Staggeringmaterials Cost of Inventing New Drugs,” February 10, and 2012outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 15 QUESTIONS ? Serving 97% of Fortune 1000 companies Offices in 82 countries worldwide 1st to deploy a standards-based 100 gigabit Ethernet link on our long-haul network in Europe and US Carries IP, data and voice traffic on 80+ submarine cable networks worldwide INTELLIGENT NETWORKING Largest wireless provider and 4G LTE network in the U.S. Owns and operates a global fiber-optic network spanning 6 continents CLOUD 1000+ technology patents Network services available in 150+ countries and 2,700 cities worldwide A leading managed security services provider with 7 Operations Centers worldwide 50 data centers in 20 countries MOBILE WORKFORCE CONNECTED MACHINES Manage nearly 5000 customer networks SECURITY Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 16