Download Intelligent Risk Management Team

Regional 3Cs
A Case Study in Implementing New Technologies
In the Public Safety Sector
Thanks,
Sara
Overview
•Panel Discussion (40 minutes)
•Sara Diaz, San Diego Fire-Rescue
•The History of 3Cs (from the contractor and public sector
perspectives)
•What is 3Cs
•How Does 3Cs Process New Initiatives
•Kim Spero, SDSU Research Foundation
•San Diego’s Regional Strategy for Technology Evaluation
•Mary Ellen Williams, Providea
•Using Off the Shelf Technology in New Ways
•Scott Akrie, NetLogix
•Creating Something New to Meet Unique Public Safety Needs
•Question and Answer (20 minutes)
What is the
Regional Command and Control
Communications (3Cs) Project?
 A public safety grade data network to securely link public
safety agencies
 Primary use of the network is to foster inter-agency
collaboration and improve situational awareness during
large scale emergency events
 3Cs is designed to function when all other communication
has failed
The History of 3Cs
Born out of the After Action Reports of the
2003 Cedar Fire
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More collaboration between agencies
Some conversations should be moved to a data
network to free up radios for first responders in
the field
Combine intelligence from multiple sources to
better understand and manage an incident
How 3Cs Is Governed
How 3Cs Operates
Projects are Grant Funded
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Many Discrete Funding Sources
Agile Project Management
Sum of the Parts Equals the Whole
New Project Ideas
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Conceived by Users Group
Endorsed by Steering
Designed and Developed by the Technical
Working Group (Nerd Party)
The
Regional Technology
Center (RTC) for
the
San Diego Urban Area
Presented by Kim Spero
March 23, 2011
A Regional Strategy for Technology
After the catastrophic wildfires of October 2003, the San
Diego Regional Fire Prevention and Emergency Preparedness
Task Force identified the need for an independent regional
organization to:
“. . . develop a consolidated approach to identifying
technological improvements that will provide
enhanced safety for our responders and improve our
information sharing and effectiveness… “
“…A regional strategy should be developed to
evaluate regional needs …There should be some
consideration by the Unified Disaster Council (UDC)
to establish a regional committee to identify needs and
screen vendors and products that meet those needs.”
• The Regional Technology Partnership (RTP) was established in 2005 as a means to
enable a regional technology support structure.
• The Regional Technology Center is the operational arm of the RTP.
Regional Governance Structure
Framework for Coordination
Policy & Funding
SANDAG
Public Safety
Committee
Unified Disaster
Council
Policy Committees
Advisory & Oversight
• Clearinghouse
•
•
•
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Coordination
Research
Standardization
Strategic Planning
Regional Technology
Partnership
Regional
Technology Center
San Diego State University
And
SDSU Center for Homeland Security
Technology Assessment
Working Groups
Subject Matter
Experts
The Regional Technology Center
The Regional Technology Center developed at San Diego State
University Research Foundation is an unbiased organization working in
partnership with San Diego region’s public safety community to provide
expertise in interoperable communications, geospatial technologies,
regional computer aided dispatch interoperability; assist with first
responder technology prioritization, and establish a test bed for assessing
and evaluating the viability of new technologies.
Regional Technology Center
Organization Structure
Program Director
Program Coordinator
Tammie Dennis
Bob Welty, Director
Regional Technology Center
SDSU Research Foundation
5250 Campanile Drive MC 1940
San Diego, CA 92182-1940
• (619) 594-8991 office
• (619) 980-6590 cell
Geographic Info
Systems
Paul Hardwick
Regional Tech
Clearinghouse
Kim Spero
WebEOC
Test Bed
Regional CAD
Interoperability
Denny Neville
Regional Technology Clearinghouse
The Regional Technology Clearinghouse is the component of the
Regional Technology Center that evaluates and reviews
technology in support of the local community. In keeping with
that purpose, there are several parts to the program.
The Clearinghouse conducts three primary efforts:
 Pursuit and review of relative technologies
 Exercise support and technology integration
 Documentation of studies and priorities established by the
San Diego region.
Categories, format, and effort follow the Responder Knowledge Base
criteria identified by the Department of Homeland Security (DHS)
Clearinghouse Review Metrics
 Technology is assessed using qualitative measures:
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Interoperability: “The ability of two or more systems or components to exchange information and to
use the information that has been exchanged.”
• Can accept current capabilities such as WebEOC, ESRI, currently in use by the region
Flexibility: “A design that can adapt when external changes occur, maximum applicability to a
number of channels.”
Portability: “The general characteristic of being readily transportable from one location to another.”
Reusability: “The likelihood a tool or capability can be used again to add new functionalities with
slight or no modification.”
•
Daily usefulness –vs.- crisis management only
Reliability: “The ability of a system to perform and maintain its functions in routine circumstances, as
well as in hostile or unexpected circumstances.”
Supportability: “The inherent quality of a system - including design for reliability and maintainability,
technical support data, and maintenance.”
Maintainability: “The ease with which a software product can be modified in order to correct defects,
meet new requirements, make future maintenance easier, or cope with a changed environment.”
Expandability: “Ability to increase the size, volume, quantity, or scope of; enlarge.”
Product Name: Innovative Technology
Product Description: Basic Description of Technology telling
what it can do and how it might be implemented.
Often taken from the vendor’s documentation based on the
review.
http://www.greattech.com/
(11/03/09) Presented by J. Smith
Communications
Pros:
Cons :
The Regional Technology Clearinghouse (RTC)
Comments: Items from the review that are noticed and thought
to be relevant in regards to the technology or demonstration.
All metrics that score higher
than “3” are put in this
column.
All metrics that score lower
than “3” are put in this
column.
Recommendation: The RTC will identify if the
technology is in line with the strategic initiatives identified
by the region. If the technology is interesting, an invitation
to an exercise may be put forward.
Cost:
*$10,000 for a 10 user server license. (*All cost quotes are informational and not precise)
Contact: 1111 Main Street, San Diego, CA | Office: (619) 555-1234 |Email: [email protected]
Current Customers: Military customer only
TECHNOLOGY ASSIST DATABASE
Categories are organized in compliance
With DHS’ Responder knowledge base
Mary Ellen Williams
3C’s Project
March 2011
Company Overview
Providea is a leading national provider of video conferencing and telepresence solutions – an
extremely high growth market
 Comprehensive suite of the most advanced video conferencing systems, managed and professional services and
multimedia integration available in the market
 Best-of-breed provider with sterling reputation for quality
 Exclusively focused on video conferencing and telepresence
 Blue chip customer base of over 5,000 customers across multiple end market verticals
 National footprint with 14 offices and 112 employees
 Founded in 1999 and headquartered in Camarillo, CA with large East Coast operations in Boston, MA
Providea boasts the most experienced team of video conferencing solution professionals in the industry
Over 40 of the Company’s 112 employees have over 15 years of video conferencing experience
Geographic Footprint
Providea’s “Coast to Coast” coverage enables support of large customers with locations across North America
St. Louis, MO
Chicago, IL
Cleveland, OH
Seattle, WA
Boston, MA
Los Gatos, CA
East Hartford, CT
Camarillo, CA
New York, NY
Irvine, CA
Raleigh, NC
San Diego, CA
Atlanta, GA
Headquarters / Large Operations
Dallas, TX
Regional Office
Sales/Support Office
29
Comprehensive Offering of Video Solutions
and Services
Tailored and comprehensive offering with a focus on high-end solutions
 Design, implement, manage and support complex video conferencing
requirements for the most sophisticated organizations in the world
 Solutions for desktop / executive, conference rooms and telepresence
 High value managed services form long-term, contractually recurring
customer relationships
Video Conferencing Solutions
Managed and Professional Services
Video Conferencing Equipment
Hosted Conferencing
Managed Conferencing
Engineering and Design
Services
Network Infrastructure
and Connectivity
Professional Services
Support Services
4
Connecting Regional Command and Control
Communications (3C’s)
Network Design
7
Solutions
Video Network Operations Center
Real-Time Support Services
Providea has a dedicated, 24x7 customer support services operation to assist customers
Overview
 Support philosophy comprised of three core tenets of
Ownership, Preparation and Responsiveness
 Real time support providing immediate attention to issues
with video conferencing services
o We’ve coined our service “The 5-Minute Rule™” which
simply states we understand that video is a real-time
application, requiring real-time service. You are lucky if
you have 5 minutes prior to losing confidence in video –
we are here to help.
Support Protocol
Tier 1: Providea Certified Engineers
Highly trained technicians – initial point of contact
Tier 2: Product Specialists
Provides the customer with direct access to a trained product
specialist at Providea
o Direct customer access to live help desk technicians
o 24 x 7 x 365 support coverage
 Highly, expert technicians on staff
o Polycom, CVE, TANDBERG Certified, LifeSize and
Cisco CCNA systems
Tier 3: Manufacturer Support
Both the PCE and the end user directly communicate with the
manufacturer and the manufacturer’s support teams
o Video conferencing, bridging, standards, VoIP, ISDN and
multimedia technologies
 Extended Warranty Program
o Unlimited technical telephone support
o Onsite service by certified field technicians
o Firmware/Software updates
Tier 4: Professional Services Team
Provides direct access to members of Providea’s Professional
Services team to identify and resolve complex network design and
video issues
Network Services
Network services are designed to ensure customers have the optimal network connectivity to support video
conferencing, the most demanding application on enterprise networks
 Suite of connectivity services offering superior video communication for all types of
networks, including running video over IP, ISDN or both
Network
Connectivity
Services
o ProvideaDirect™ IP-2 Service. High-quality, cost-effective hybrid IP network solution
to meet the requirements for real-time video communications
o ProvideaDirect ISDN PRI. ISDN PRI (T1 access) and ISDN long distance service for
legacy ISDN video connections through AT&T. Ideal for video endpoints, bridges
(MCU's), and/or gateways
o Masergy MPLS Network Service. Ideal for fully converged voice, video and data
networks
 Evaluate network capabilities for handling real-time video applications
Network Design
and Assessment
 Range from basic assessment to comprehensive review ending in recommended network
solutions, overseeing the network implementation process and support of video systems
 Frequently sold in advance of or part of implementing overall enterprise communication
plan
Video Network Operation Centers
Providea has five best-in-class video conferencing operation centers
 Providea operates hosted, managed and network
conferencing services through its Video Network
Operation Centers (“VNOCs”)
o
Three co-location facilities and two technical
centers
 Experienced administrators monitor and maintain
customers’ video equipment and network
 Facilities outfitted with multiple carrier, high
bandwidth IP network connections and ISDN Gateway
services and include
o
Telepresence Inter-exchange service
o
Access to over 150 IP carriers
o
Network mapping services
o
Managed QoS translations across multiple
networks
o
Firewall partitioning for network integrity
o
Universal Connectivity (“B2B”)
o
Latest, state-of-the-art bridging hardware
platforms (including HD and telepresence)
Toronto, Canada
Boston, MA
New York, NY
Camarillo, CA
Hawthorne, CA
Co-location Centers
Technical Centers
Working with Governments as a Technology Vendor
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About NetLogix
Understanding the Need
Understanding the Process
Good things to Know
Conclusion
© NetLogix 2009
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Large Scale Wireless and Video
Enabled Networks
►
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Public Safety Broadband Communications
 Data Access Networks
 Wireless Broadband Networks*
 Citywide Video Surveillance
 Gunshot Location & Detection Systems
Municipal Networks
 Public Works/Public Access*
 Landline Alternative Access*
 Traffic Systems Management*
Managed Services
 Network Management + Monitoring
 Managed Video as a Service (MVaaS)
* Wireless Architectures Deployed Consist of: Pointto-Point, Point-to-Multipoint, and Mesh
Networks.
© NetLogix 2009
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CLIENT
WIRELESS
VIDEO
OTHER
Los Angeles, CA (LAPD)
YES
YES
Housing Authority Video
San Diego, CA (SDPD)
YES
YES
Mobile Command/ Video
Backhaul
Hempstead, NY (Hempstead PD)
YES
YES
Gunshot w/Video
Maywood, CA
YES
YES
Citywide WiFi
Appleton, WI
YES
Testing
Sherwood, OR (Sherwood PD)
YES
YES
Indoor/Outdoor
Ketchum, ID
YES
NO
Downtown WiFi
Sandoval County, NM
YES
NO
County Wireless Backbone
CARRIER (MUNICIPAL) PROJECTS
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Kite Networks (Tempe, AZ) – Network Management & Re-Design of 1,600 Nodes
MetroFi (Riverside, CA) – Citywide WiFi Network Backbone Design & Installation
EarthLink (Pasadena, CA & National SI) – NetLogix selected as National Systems Integrator partner
Aiirmesh (Cerritos, CA) – USA’s 1st Citywide WiFi ISP (150 Nodes)
Citizens Communications (Confidential)
Philippines (Skymaster Wireless) – 600+ WiFi Nodes for Triple Play Services (VoIP, Video, & Data)
© NetLogix 2009
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© NetLogix 2009
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“Necessity is the Mother of Invention”
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With the 3Cs network in place, stakeholders were faced with the challenge of
leveraging this network in a manner that would establish incident scene broadband for
command vehicles.
The 3Cs workgroup defined characteristics of what they needed to achieve.
Motorola asked NetLogix to leverage some Motorola COTS equipment and develop a
solution.
Motorola, the City and NetLogix, in partnership created a solution.
The solution to date has exceed expectations.
The solution can be deployed within 10 minutes of arriving on an incident scene and
can deliver about 35 Mbps up to 19 miles away from a high site.
In addition an onsite ad hoc network can be deployed for other first responders.
© NetLogix 2009
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 Your Solution is Not Complete – and they
want complete
 Your government agency may know what
they want, but not how to express it. Ask
questions – test your understanding
 You will need to educate in the sales
process.
 Failure is not a option – you can’t walk
away.
 Price yourself appropriately
© NetLogix 2009
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Understand Funding Cycles
Approval Processes
Contracting and Insurance Requirements
The RFP Process
Site Access Requirements for the
Government you’re dealing
 Scheduling
 Bonding
© NetLogix 2009
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 Everyone want to be successful and fears
the alternative
 Show your government as much as
possible..demo-demo-demo
 Consider Partnering with a company that
already has credibility….that you can trust
 Know the politics
 Deliver a complete solution
 Understand and have the ability to explain
the Total cost of Ownership.
 Use COTS components as much as possible
and the rest sort itself out.
© NetLogix 2009
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EXECUTE!!!!
Thank You!
Scott Akrie
(858) 764-1953
[email protected]
Questions ?