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Counter-referral to patient and/or GP GP role within the referral system GPs main feautures • GPs and paediatricians are self-employed professionals working with the Italian NHS upon a National contract plus a regional and local integrative agreements; • GPs have to guarantee: medical consultations, either at the physician’s office or at the patient’s home, residential nursing homes and emergency cases for their patients; • prescribing medications, integrated care, diagnostic tests and laboratoryanalyses; • referrals for hospitalization, including day treatments/elective surgery; • services that require a health professional to administer care (e.g. sutures, injections, intravenous injections); • flu vaccinations during vaccination campaigns aimed at targeted population groups at risk. Main issues • Need for GPs to go beyond their traditional gate-keeper role for hospital and specialist services to take on a greater role in coordinating strategies to deal with chronic and degenerative diseases (Chronic Care Mode); • managing the growing complexity of diagnostic and ambulatory (outpatient) services (lack of integration with ambulatory specialists, no standardized guidelines nor outcomes monitoring of GPs activity); • playing a greater role in health promotion strategies. No formal PHC equipes No university degree required in family/community medicine to practice; No explicit definition of PHC services in the national essential levels of care (LEAs) (Corsalini e Fattore, Mecosan 2012; 82: 61-75). Policy efforts • Encouraging the institution of Primary health centres (Case della salute) to overcome solopractice; • Improving ICT systems to facilitate outpatientinpatient information sharing; • Definition of clinical pathways, GPs and specialists’ role witching the pathways and patients referrals. Important regional differences Pending policy questions in Primary care • What payment arrangements for the new Primary health centres (Case della salute)? • Payment schemes: what mix of pro-capita and clinical pathways outputs/outcomes? • How to shift part of GPs remuneration towards équipe activities?