Download Communication Processes

Communication Processes
Verbal – Non-Verbal
Intentional - Unintentional
Defensive – Supportive
Communication Defined
• Communication is defined as “the process of
creating meanings in the minds of others.”
• 6 mind sets are useful to be effective:
– Creativity
– Sensitivity
– Vision
– Versatility
– Focus
– Patience
Verbal & Non-Verbal
• Verbal Communication is the most common
form of communication, in which we
formulate ideas into language and express
them to others.
• Content is not limited to language, though,
and includes volume, inflection, rate, quality,
and diction
Verbal & Non-Verbal, cont.
• Non-Verbal Communication also includes
formulating ideas and then transmitting them
to others, but does not use language.
• This is often described as “body language,”
and examples include:
– Crossed Arms
– Smiles
– Rude hand-gestures
Intentional - Unintentional
• Intentional communication is what we intend
for others to understand, while unintentional
is what occurs without our intent – it is either
real but masked, or not real and an accident.
• Unintentional communication is often a
byproduct of our not using the 6 mind sets
• If we want to succeed in communicating we
have to be careful to craft our messages in a
way that includes them all.
Examples of Unintentional
Communication
• News Report: “Bad news today, fires in
California and 4 Republicans win big in
national elections.”
• Different verbal cues:
– Smiles, Frowns
– Crossed Arms
– Lack of Eye Contact
– Leg Shaking, Finger Tapping
– Physical Appearance
Defensive - Supportive
• Defensive communication is our
communicative response when we are more
concerned with ourselves in a conflict or
conversation.
• This amounts to attempts to control the
conversation rather than to “be” in it with the
other person.
• The main focus is to find a self solution.
Defensive – Supportive, cont.
• Supportive Communication is our
communicative response when we are more
concerned with the other in a conflict or
conversation.
• This amounts to attempts to listen in the
conversation, to “be” in it with the other
person.
• The main focus is to find a mutual solution.
Defensive – Supportive Continuum
• Defensive
• Supportive
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Evaluation
Control
Strategy
Superiority
Neutrality
Certainty
Description
Problem Orientation
Spontaneity
Equality
Empathy
Provisionalism