Download The COMMUNICATION Process

The COMMUNICATION
Process
CMT 11
What is COMMUNICATION?
• The accurate transfer of information from a
sender to a receiver.
• When we communicate, we speak, listen,
and observe
Did you know…
• We spend over
80% of our
waking lives is
spent sending
and receiving
information!
Types of Communication
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Verbal (talking)
Non-verbal (body language)
Visual communication (visual aids, ex. maps)
Written communication (pen & paper, texting)
• Effective communication depends on the
accurate transmission of a message
• What are some barriers to accurate
transmission?
• How have you had a communication
problem or failure to communicate?
• Was there a miscommunication because
of lack of understanding?
The Communication Process:
• The Elements in the
Communication
Process, at its
simplest, are:
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Sender
Message
Feedback
Receiver
Sender
Message
Receiver
Feedback
And the loop begins
again!
Sender
• The Communicator
• Effectiveness is determined by
– Attitude
– Selection of meaningful symbols
– Depends on audience and environment
Message
• A communication in writing, in speech, in
symbols
• Message is either verbal, auditory, or
visual
Receiver
• The person/machine/animal receiving the
message
• Also a communicator if they respond.
Feedback
• Verbal or nonverbal reaction or response
• Allows communicator to adjust message
and be more effective if needed.
• Without feedback, there is no way of
knowing if communication took place.
Communication Barriers
• Communication Barriers are the various
obstacles and hurdles which may arise
during communication and lead to
misunderstandings and misinterpretations
by the receiver.
Types of Barriers
• Internal
– physiological or psychological in nature.
• External
– outside the body, in surrounding environment.
Examples of Internal Barriers
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Fatigue
Poor listening skills
Attitude
Lack of interest
Fear
Mistrust
Past experiences
Negative attitude
Personal Problems
Emotions
Examples of External Barriers
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•
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Noise
Distractions
Email not working
Bad phone connection
Time of day
Jargon
Environment
Body language
Communications Technology
• The accurate transfer of information from a
sender to a receiver using technology
• Examples
– Books
– using a computer
– listening to Music on your ipods,
– creating a photo collage
Awesome Example of
Communication Technology!
•
•
•
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•
One Red Paperclip
Sender – Kyle Macdonald
Message – Wants to trade up
Receiver – The population at large
Feedback – Very positive…message obviously
received as intended.
Your Task
• “Exploring Communication Technology”
worksheet
– Online research where necessary