Download The COMMUNICATION Process

The COMMUNICATION
Process
CMT 11
September 3, 2009
What is COMMUNICATION?
• The accurate transfer of information from a
sender to a receiver
• Communication is the process of sharing
our ideas, thoughts, and feelings with
other people and having those ideas,
thoughts, and feelings understood by the
people we are talking with.
• When we communicate, we speak, listen,
and observe
• Over 80% of our waking lives is spent
sending and receiving information!
• What are some of the ways that you do
this?
• Effective communication depends on the
accurate transmission of a message
• What are some barriers to accurate
transmission?
• How have you had a communication
problem or failure to communicate?
• Was there a miscommunication because
of lack of understanding?
The Communication Process:
• The Elements in the
Communication
Process, at its
simplest, are:
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Sender
Message
Feedback
Receiver
Sender
Message
Receiver
Feedback
And the loop begins
again!
Sender
• The Communicator
• Effectiveness is determined by
– Attitude
– Selection of meaningful symbols
– Depends on audience and environment
– Also called ENCODING
Message
• A communication in writing, in speech, in
symbols
• Verbal, Auditory, Visual
Receiver
• The person/machine/animal receiving the
message
• Also a communicator by
response/reception
• Receives with own bias (decoding)
• These are often barriers
Feedback
• Verbal or nonverbal reaction or response
• Allows communicator to adjust message
and be more effective…perhaps resend
• Without feedback, there is no way of
knowing if meaning has been shared
Internal Barriers
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Fatigue
Poor listening skills
Attitude
Lack of interest
Fear
Mistrust
Past experiences
Negative attitude
Personal Problems
Emotions
External Barriers
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Noise
Distractions
Email not working
Bad phone connection
Time of day
Jargon
Environment
Body language
Communications Technology
• The accurate transfer of information from a
sender to a receiver using technology
• For example: Books, Using a computer,
Listening to Music on your ipods, creating
a photo collage
Prime Example!
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One Red Paperclip
Sender – Kyle Macdonald
Encoding?
Message – Wants to trade up
Channel?
Receiver – The population at large
Barriers?
Feedback – Very positive…message obviously
received as intended.