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Warm-up Question List ten things you communicated today and the communication methods you used. Practice, Practice, Practice Communication Gestures, facial expressions, behaviors, signals and talking. Process though which you send messages to and receive messages from others. Critical – lets other people know what you’re feeling, needing or wanting. Three basic skills for effective communication Speaking Skills Listening Skills Nonverbal Communication Speaking Skills Clearly say what you mean Do not assume people can read your mind or know what your feeling or needing. Tone, pitch or loudness of voice “I” Messages A statement in which a person tells how he or she feels using the pronoun “I.” Important step when the message to be delivered has strong emotional content. Antagonistic Message Constructive “I” Message You Idiot! What have you done with my I dislike when you borrow my things base ball glove? and don’t return them. Why do we always have to do what you I’ll agree to go swimming today if I get want to do? to pick the activity next time we are together. You’re always late! I don’t know why I I worry about you when I expect to even bother being your friend. meet you at 6:00 and you don’t show up. Listening Skills Important, but most overlooked. Hear 80% of the day, but not listening. Correctly understands, properly evaluates, and retains about 30% of a 10-minute presentation. Within 48 hours, memory of what was said drops to an even lower percentage. Skilled listeners use active listening skills. Listening Techniques Reflective Listening: rephrase or summarize what other person said for understanding. Clarifying: ask questions to make sure of understanding. Encouraging: giving signals you are really interested (ie. “Uh-huh” or “I see”). Empathizing: feeling the other person’s feelings. Nonverbal Communication Send messages through body language. Subtle and takes place on a subconscious level. Be aware of your body language, this helps with sending the correct message and your message is understood. Barriers to Effective Communication Unrealistic Expectations: be prepared for the reality that he will not receive the message in the spirit you intended. The person could become defensive or attacked. Need to project a tough or superior image: in search of own identity (as a teen), some develop a rough exterior or an attitude of superiority, which can make them hard to reach. Prejudice: can keep one person from hearing what another is really saying and from freely communicating his own ideas. Constructive Criticism No one is perfect!!! Everyone feels disappointment once in awhile. Giving feedback to the person can be helpful to him as well as to your relationship. Non-hostile comments that point out problems and have the potential to helping a person change. Avoid attacking the other person. Avoid not placing blame or name-calling. Start with an “I” message. Acknowledgment & Compliment Go a long way toward improving the health of a relationship and another person’s opinion of you. To show appreciation. Acknowledge a skill. Self-efficacy: kind words offered at the expense or your own pride or personal feelings. Closure Questions 1. Name and describe two basic communication skills. 2. In what way does sending “I” messages avoid blaming and namecalling? 3. Describe active listening.