Download File - HEALTH-OPPA

Warm-up Question
List ten things you communicated today
and the
communication methods you used.
Practice, Practice, Practice
Communication
 Gestures, facial expressions, behaviors, signals and
talking.
 Process though which you send messages to and
receive messages from others.
 Critical – lets other people know what you’re feeling,
needing or wanting.
Three basic skills for
effective communication
 Speaking Skills
 Listening Skills
 Nonverbal Communication
Speaking Skills
 Clearly say what you mean
 Do not assume people can read your mind
or know what your feeling or needing.
 Tone, pitch or loudness of voice
“I” Messages
 A statement in which a person tells how he or she feels
using the pronoun “I.”
 Important step when the message to be delivered has
strong emotional content.
Antagonistic Message
Constructive “I” Message
You Idiot! What have you done with my I dislike when you borrow my things
base ball glove?
and don’t return them.
Why do we always have to do what you I’ll agree to go swimming today if I get
want to do?
to pick the activity next time we are
together.
You’re always late! I don’t know why I
I worry about you when I expect to
even bother being your friend.
meet you at 6:00 and you don’t show
up.
Listening Skills
 Important, but most overlooked.
 Hear 80% of the day, but not listening.
 Correctly understands, properly evaluates, and retains
about 30% of a 10-minute presentation.
 Within 48 hours, memory of what was said drops to an
even lower percentage.
 Skilled listeners use active listening skills.
Listening Techniques
 Reflective Listening: rephrase or summarize what
other person said for understanding.
 Clarifying: ask questions to make sure of
understanding.
 Encouraging: giving signals you are really interested
(ie. “Uh-huh” or “I see”).
 Empathizing: feeling the other person’s feelings.
Nonverbal Communication
 Send messages through body language.
 Subtle and takes place on a subconscious level.
 Be aware of your body language, this helps with
sending the correct message and your message is
understood.
Barriers to Effective Communication
 Unrealistic Expectations: be prepared for the reality
that he will not receive the message in the spirit you
intended. The person could become defensive or
attacked.
 Need to project a tough or superior image: in
search of own identity (as a teen), some develop a
rough exterior or an attitude of superiority, which can
make them hard to reach.
 Prejudice: can keep one person from hearing what
another is really saying and from freely
communicating his own ideas.
Constructive Criticism
 No one is perfect!!!
 Everyone feels disappointment once in awhile.
 Giving feedback to the person can be helpful to him as
well as to your relationship.
 Non-hostile comments that point out problems and
have the potential to helping a person change.
 Avoid attacking the other person.
 Avoid not placing blame or name-calling.
 Start with an “I” message.
Acknowledgment & Compliment
 Go a long way toward improving the health of a
relationship and another person’s opinion of you.
 To show appreciation.
 Acknowledge a skill.
 Self-efficacy: kind words offered at the expense or
your own pride or personal feelings.
Closure Questions
1. Name and describe two basic
communication skills.
2. In what way does sending “I”
messages avoid blaming and namecalling?
3. Describe active listening.