Download CHAPTER 33 THE REAGAN

Peak
Performance:
Success In College And
Beyond
Chapter 12
Build Supportive and Diverse Relationships
McGraw-Hill
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Learning Outcomes
• List strategies for communicating and building
rapport
• Practice assertive communication
• Communicate effectively with instructors and
advisors
• Resolve conflicts
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Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Learning Outcomes
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Accept and deliver criticism
Overcome shyness
Build healthy relationships
Understand and appreciate diversity
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Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Success
Principle 12
Focus on COOPERATION,
not judgment.
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Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
The Importance of Effective
Communication and Rapport
Strategies for Building Communication and
Rapport
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Be willing to find common ground
Be an attentive listener
Pay attention to body language
Be respectful
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
The Importance of Effective
Communication and Rapport
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Use warmth and
humor
Relate to a person’s
personality style
Relate to a person’s
learning or teaching
style
Be a team player
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
The Importance of Effective
Communication and Rapport
Assertive Communication
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State the problem in clear terms
Express your feelings
Make your request
Use assertive body language
State the consequences
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
The Importance of Effective
Communication and Rapport
Communicating with Instructors and Advisors
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Clarify expectations
Clarify concerns
Adapt to your instructor’s teaching style
Be open to learning
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
The Importance of Effective
Communication and Rapport
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Take responsibility for your own learning
Take an interest in your instructors
Network
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
The Importance of Effective
Communication and Rapport
Conflict
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Define the conflict
Convert “You”
statements into “I”
statements
Attentively listen
Develop empathy
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
The Importance of Effective
Communication and Rapport
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Stay calm
Focus on the problem
Ask for specific
“Minds are like
parachutes. They only
details
function when they are
Create solutions
open.”
Apologize
Sir James Dewar
Chemist and physicist
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The Importance of Effective
Communication and Rapport
Giving constructive criticism
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Establish a supportive climate
Ask permission to offer criticism
Focus on the behavior, not the person
Stay calm
Be balanced
Explain
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
The Importance of Effective
Communication and Rapport
Receiving criticism
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Listen with an open mind
Pay attention to nonverbal cues
Ask for clarification
Ask for suggestions
Explain your viewpoint
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
The Importance of Effective
Communication and Rapport
Dealing with Shyness
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Use positive self-talk
Use direct eye contact
Ask questions and show genuine interest
Listen to other points of view
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
The Importance of
Effective
Communication and
Rapport
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McGraw-Hill
Use humor
Focus on the
benefits
Take action
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Overcome Obstacles to Effective
Communication
• Faulty perception
• Poor listening skills
• Misunderstandings
• The need to be right
• Cultural, religious, social, and gender
differences
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Build Healthy Relationships
Romantic Relationships
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Progress slowly
Have realistic
expectations
Be honest
Be supportive
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Build Healthy Relationships
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Have respect
Have trust and be trustworthy
Know that change can occur
Keep the lines of communication open
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Build Healthy Relationships
Relationships with the People You Live With
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Clarify expectations of a roommate
Discuss expectations when first meeting your
roommate
Clarify concerns and agree to communicate
with each other
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Build Healthy Relationships
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Treat your roommate and family members with
respect
Don’t borrow unless necessary
Take responsibility for your life
Keep your agreements
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Build Healthy Relationships
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Accept others’
beliefs
Accept others’
privacy
Get to know each
other
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Appreciate Diversity
• Colleges and workplaces reflect changing
diversity
• Cultural sensitivity is the
foundation for building
common ground with
diverse groups of people
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Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Communication Strategies for
Celebrating Diversity
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Be aware of your
feelings and beliefs
See the value in
diversity
See and treat people
as individuals
Treat people with
respect
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Appreciate Diversity
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Focus on
similarities
Get involved
Take risks
Apologize when
you make a
mistake
“People are pretty much
alike. It’s only that our
differences are more
susceptible to definition
than our similarities.”
Linda Ellerbee
Journalist
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Appreciate
Diversity
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Speak out
Encourage
representation
Study abroad
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Appreciate Diversity
Diversity in the Workplace
• The workplace will continue to be more diverse
than ever
• Discrimination is illegal
• Diversity can have positive effects on team
effectiveness
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Appreciate Diversity
Sexual Harassment at School and at Work
• Think about your attitudes, beliefs, and behaviors
• Err on the side of discretion and be cautious
• Create a supportive, respectful, and productive
environment
McGraw-Hill
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Peak
Performance:
Success In College And
Beyond
Chapter 12
Build Supportive and Diverse Relationships
McGraw-Hill
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.