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Peak
Performance:
Success In College And
Beyond
Chapter 12
Build Supportive and Diverse Relationships
McGraw-Hill
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Learning Outcomes
• List strategies for communicating and building
rapport
• Practice assertive communication
• Communicate effectively with instructors and
advisors
• Resolve conflicts
McGraw-Hill
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Learning Outcomes
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•
Accept and deliver criticism
Overcome shyness
Build healthy relationships
Understand and appreciate diversity
McGraw-Hill
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Success
Principle 12
Focus on COOPERATION,
not judgment.
McGraw-Hill
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
The Importance of Effective
Communication and Rapport
Strategies for Building Communication and
Rapport
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McGraw-Hill
Be willing to find common ground
Be an attentive listener
Pay attention to body language
Be respectful
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
The Importance of Effective
Communication and Rapport
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McGraw-Hill
Use warmth and
humor
Relate to a person’s
personality style
Relate to a person’s
learning or teaching
style
Be a team player
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
The Importance of Effective
Communication and Rapport
Assertive Communication
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McGraw-Hill
State the problem in clear terms
Express your feelings
Make your request
Use assertive body language
State the consequences
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
The Importance of Effective
Communication and Rapport
Communicating with Instructors and Advisors
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McGraw-Hill
Clarify expectations
Clarify concerns
Adapt to your instructor’s teaching style
Be open to learning
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
The Importance of Effective
Communication and Rapport
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McGraw-Hill
Take responsibility for your own learning
Take an interest in your instructors
Network
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
The Importance of Effective
Communication and Rapport
Conflict
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McGraw-Hill
Define the conflict
Convert “You”
statements into “I”
statements
Attentively listen
Develop empathy
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
The Importance of Effective
Communication and Rapport
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Stay calm
Focus on the problem
Ask for specific
“Minds are like
parachutes. They only
details
function when they are
Create solutions
open.”
Apologize
Sir James Dewar
Chemist and physicist
McGraw-Hill
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
The Importance of Effective
Communication and Rapport
Giving constructive criticism
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McGraw-Hill
Establish a supportive climate
Ask permission to offer criticism
Focus on the behavior, not the person
Stay calm
Be balanced
Explain
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
The Importance of Effective
Communication and Rapport
Receiving criticism
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McGraw-Hill
Listen with an open mind
Pay attention to nonverbal cues
Ask for clarification
Ask for suggestions
Explain your viewpoint
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
The Importance of Effective
Communication and Rapport
Dealing with Shyness
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McGraw-Hill
Use positive self-talk
Use direct eye contact
Ask questions and show genuine interest
Listen to other points of view
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
The Importance of
Effective
Communication and
Rapport
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•
McGraw-Hill
Use humor
Focus on the
benefits
Take action
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Overcome Obstacles to Effective
Communication
• Faulty perception
• Poor listening skills
• Misunderstandings
• The need to be right
• Cultural, religious, social, and gender
differences
McGraw-Hill
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Build Healthy Relationships
Romantic Relationships
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McGraw-Hill
Progress slowly
Have realistic
expectations
Be honest
Be supportive
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Build Healthy Relationships
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McGraw-Hill
Have respect
Have trust and be trustworthy
Know that change can occur
Keep the lines of communication open
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Build Healthy Relationships
Relationships with the People You Live With
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McGraw-Hill
Clarify expectations of a roommate
Discuss expectations when first meeting your
roommate
Clarify concerns and agree to communicate
with each other
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Build Healthy Relationships
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McGraw-Hill
Treat your roommate and family members with
respect
Don’t borrow unless necessary
Take responsibility for your life
Keep your agreements
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Build Healthy Relationships
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•
McGraw-Hill
Accept others’
beliefs
Accept others’
privacy
Get to know each
other
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Appreciate Diversity
• Colleges and workplaces reflect changing
diversity
• Cultural sensitivity is the
foundation for building
common ground with
diverse groups of people
McGraw-Hill
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Communication Strategies for
Celebrating Diversity
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McGraw-Hill
Be aware of your
feelings and beliefs
See the value in
diversity
See and treat people
as individuals
Treat people with
respect
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Appreciate Diversity
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McGraw-Hill
Focus on
similarities
Get involved
Take risks
Apologize when
you make a
mistake
“People are pretty much
alike. It’s only that our
differences are more
susceptible to definition
than our similarities.”
Linda Ellerbee
Journalist
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Appreciate
Diversity
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McGraw-Hill
Speak out
Encourage
representation
Study abroad
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Appreciate Diversity
Diversity in the Workplace
• The workplace will continue to be more diverse
than ever
• Discrimination is illegal
• Diversity can have positive effects on team
effectiveness
McGraw-Hill
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Appreciate Diversity
Sexual Harassment at School and at Work
• Think about your attitudes, beliefs, and behaviors
• Err on the side of discretion and be cautious
• Create a supportive, respectful, and productive
environment
McGraw-Hill
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.
Peak
Performance:
Success In College And
Beyond
Chapter 12
Build Supportive and Diverse Relationships
McGraw-Hill
Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved.