Download Communication Applications - Grantham Speech and Debate

P. Cabrera - Communication Applications
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Getting Started…
Are you a good listener?
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Listening and Responding
-The Importance of Listening and Responding
-How We Listen
-Listening Styles
-Listening Barriers
-Improving Your Listening Skills
-Responding Skills
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Communication Applications
Hearing – the physiological process of decoding
sounds
Listening – a complex process of receiving,
constructing meaning from, and responding to
verbal and nonverbal messages
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Communication Applications
Listening Misconceptions
-Listening and hearing are the same thing
-Listening is easy and automatic
-Listening develops naturally
-Anyone can listen well if he or she really tries
-The speaker is responsible for the message’s
success
-If that’s what I heard, then that’s what you said!
-Attitude and listening are unrelated
-People remember most of what they hear
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Communication Applications
Selecting – to focus on one sound as you sort
through various sounds competing for your
attention
Attending – to maintain a sustain focus on a
particular message
Understanding – to assign meaning to messages
Remembering – to recall information
Responding – to confirm your understanding of a
message
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Communication Applications
Listening style – a person’s preferred way of
making sense out of messages
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Communication Applications
People-orientated – those who prefer to focus on
the emotions and feelings by others verbally and
nonverbally
Action-orientated – those who prefer that the
messages communicated by others contain
information you need
Content-orientated – those who prefer that the
messages communicated by others contain
information that is complex
Time-orientated – those who prefer that the
message communicated by others be quick
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Communication Applications
Self Barriers
-Self-Focus
-Emotional Noise
-Criticism
Information-process barriers
-Process rate
-Information overload
-Receiver apprehension
-Shifting Attention
Context Barriers
-Time, place, external noise
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Communication Applications
Stop: turn off competing messages
Look: listen with your eyes
Listen: understand both details and major ideas
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Communication Applications
Responding skills – to respond is to provide
feedback to another about his or her behavior or
communicate. Your response can be verbal or
nonverbal, intentional or unintentional
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Communication Applications
Respond with Empathy
-Understand your partner’s feelings
-Ask appropriate questions
-Paraphrase message content
-Paraphrase emotions
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