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Communication Skills Presented by: Professor Namir Al-Tawil [email protected] Contents Definition of communication and CS. Common ways of communication. Communication goals. Methods of communication. Verbal and non-verbal communication. Barriers to effective communication. Presentation skills. Listening skills. Criteria for a good message. Communication skills (CS) CS are the proficiency in the interchange of information. Including interpersonal, self-presentation, relationship, interviewing, group interaction & presentation skills. Communication skills are a part from the human behavior. Can be acquired and improved by learning and training. Therefore: Effective communication requires efforts from both sender and recipient; otherwise it would becomes: A process full of errors A deranged message from the sender A misinterpretation by the recipient Barriers to Effective Communication Selective Perception Filtering People selectively Sender manipulate interpret what they see info so that it will be on the basis of their seen more favorably interests, background, by the receivers. experience, and Information Overload attitude. A condition in which information inflow exceeds an individual’s processing capacity. Barriers to… (cont.) Emotions How a receiver feels at the time a message is received will influence how the message is interpreted. Language Words have different meanings to different people. Communication Apprehension (dread) Undue tension and anxiety about oral communication, written communication, or both. Barriers to… (cont.) How to remove those barriers from the process: Ensure the message is properly organized. Do not send too much information too fast Understand your audiences’ culture Be confident and knowledgeable about the topic Make a Great First Impression At a new encounter, you are evaluated and another person’s impression of you is formed. Be on time Present yourself appropriately A winning smile Be open and confident Be positive, courteous, and attentive Presentation skills Tips for Presentation Skills The only reason the presenter gave the talk is to communicate something to you. Ensuring your verbal message: Understand the purpose of the presentation KISS the message Be prepared Unforgettable delivery Tips for Presentation Skills Understand the purpose of presentation Answer the W5H1 question Who: the audience, their interest, value – etc. What: the message you have & success criteria. How: the best way to convey your message. When: set timing; time to talk & time to silent. Where: physical context of the communication. Why: the reason audiences want to hear the msg. Tips for Presentation Skills (cont.) KISS the message Use your simple words Make your word clear and concise Keep in mind: “less is more” Be prepared Rehearse well and set proper timing Be mindful of the entire communication process Well-learn the topic and be ready for unexpected questions Tips for Presentation Skills (cont.) Unforgettable delivery Use examples to bring your points to life Don't talk too fast. Pauses are effective Use a variety of tones of voice Use visual aids Listening skills Tips for Listening Skills Why do we listen? We listen to obtain information. We listen to understand. We listen for enjoyment. We listen to learn By having good listening skill, you can better influence, persuade, and negotiate; and avoid conflicts and misunderstandings. However, studies have found that we can capture the information only 25% to 50% of what 31 we have heard. Tips for Listening Skills (cont.) Keep in mind that the most important of “active listening” is that the listeners try to capture the at the speaker directly. message and also-- Look encourage the speaker to say - Nod mentally occasionally Don’t prepare a rebuttal. - Smilebeing and use other facial expression - Avoid distracted by everything around. all or most of his words. - Saying or ‘uh huh’ to convey your attention - Listen to ‘yes’ the - Reflect whatspeaker’s has beenbody said language. by paraphrasing Five key elements- of active listening: Most importantly, listen to the speaker! - Ask question to clarify certain points No one else! - Summarize the speaker’s comment periodically attention -- Allow Be open honesttoinfinish your response theand speaker -- Assert opinion Show that you’re listening Do notyour interrupt withrespectfully counterargument. - Treat others the ways you want to be treated Provide feedback Defer judgment Respond appropriately Pay Criteria of good message In line with the objective (s). Meaningful. Based on felt needs. Clear and understandable. Specific and accurate. Timely and adequate. Fitting the audience (listener). Interesting. Culturally and socially appropriate. Conclusion Good communicators: Know what they want to say. Establish and maintain relationships. Understand others perspective. Active listeners. Understand and clarify messages. References 1. 2. 3. 4. Devito, A. Joseph. Essentials of human communication. 5th edition. US: Pearson Education, inc.; 2005 Arends, I. Richard. Learning to teach. 4th edition. US: McGraw-Hill; 1998. Dent, A.John. & Harden, M. Ronald. A practical guide for medical teachers. 2nd edition. UK: Elsevier Churchill Livingstone; 2005. Al-Youzbaki, B. Dhafer. Medical communication skills. 2nd edition. Mousul: No publication year. THANK U 4 listening