Download Life-Situation Interventions: Interpersonal

Life-Situation Interventions:
Interpersonal
Chapter 6
© 2011 McGraw-Hill Higher Education.
All rights reserved.
Chapter Overview
• Asserting yourself
• Conflict resolution
• Communication
• Effective time management
• Social support networking
© 2011 McGraw-Hill Higher Education.
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Definitions to Know
• Assertive behavior: satisfying own needs,
but not at the expense of others
• Non-assertive behavior: giving up wishes
and needs in order to satisfy others
• Aggressive behavior: seeking to dominate
others and meet needs at the expense of
others
© 2011 McGraw-Hill Higher Education.
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Assertiveness Theory
• Assertion theory: premise that everyone
has certain basic rights
• What are your basic rights?
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Verbal/Nonverbal Assertiveness
• Nonverbal assertiveness: body language
consistent with verbal assertiveness
• Verbal assertiveness: DESC formula
divided into four parts
– Describe situation
– Express feelings
– Specify change
– Consequences of the outcome, regardless of
change
© 2011 McGraw-Hill Higher Education.
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Conflict Resolution Techniques
1. Active listening: repeat the other
person’s words/feelings (paraphrasing)
2. Identify your position: state thoughts
and feelings about the situation
3. Explore alternative solutions:
brainstorming
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Types of Communication
• Nonverbal communication (e.g., body
posture)
• Verbal communication
– Plan time to talk without distractions
– Listen and paraphrase
– Begin with a point of agreement
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Types of Communication (cont.)
• Verbal communication (cont.)
– Use “and,” not “but”
– Use “I” statements
– Avoid “why” questions
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Time Management Techniques
• Assess how you spend time
• Set goals (short term to long term)
• Prioritize (ABC lists)
• Create a schedule
• Maximize your rewards
© 2011 McGraw-Hill Higher Education.
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Time Management Techniques
(cont.)
• Say “no”
• Delegate
• Evaluate tasks once
• Use the circular file
• Limit interruptions
• Invest time initially
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Did You Know?
• Time management experts say that we
get 80% of our rewards from only 20% of
our activities
• Conversely, we get only 20% of our
rewards from 80% of the time we spend
• This tells us we need to focus more on the
activities from which we will reap the most
benefit
© 2011 McGraw-Hill Higher Education.
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Social Support
• Belonging, being accepted, loved, or
needed
• Three types of social support
– Tangible support (e.g., money, car)
– Emotional support (e.g., care and concern)
– Informational support (e.g., advice)
© 2011 McGraw-Hill Higher Education.
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Social Support (cont.)
• Social support may help manage stress in
two ways:
– Direct effect theory
• Helps prevent stressors from occurring
– Stress buffering theory
• Buffers the effects of stressors
© 2011 McGraw-Hill Higher Education.
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Interesting Research
• Lack of social support may be related to
poor quality of life, poor health, or illness
– Depressed women
– African American women
– Youth in an urban community
– Adherence to medication for AIDS patients
– Abandonment of children with Down
syndrome
© 2011 McGraw-Hill Higher Education.
All rights reserved.
Life-Situation Interventions:
Interpersonal
Chapter 6
© 2011 McGraw-Hill Higher Education.
All rights reserved.