Download How Do We Communicate?

Communication and Speaking
Peter Masters
Pattamol Kanjanakan
Lecturers at KKUIC
5/25/2017
Objectives
• I speak as little as possible
• You speak as much as possible
• comments, questions….
• Videos and ‘hands on’ activities
• Prepare you for these activities
• You do the talking
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What is Communication?
Sharing of information between two or more
individuals or groups to reach a common
understanding.
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Factors in Communication we need to
consider
Mass: The number of people receiving the message.
• One, two or many
Audience: The person or people receiving the message
can also affect the message.
• 5 year olds or university students
• Native speakers or not
• Friends, associates or public
Method/Channel: How the communicator shares his or
her message has an important effect on the message
itself.
• person-to-person, telephone, e-mail, blog, youtube, facebook,
public presentation, television
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How Do We Communicate?
We communicate in three major ways:
• Spoken: There are two components to spoken
communication.
• Verbal: This is what you are saying (content)
• Para-verbal: This is how you say it
– your tone, speed, pitch, and volume.
• Non-Verbal: the gestures and body language that
accompany your words.
• Written: Communication can also take place via
fax, e-mail, or written word/symbol
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Video – ‘I have a dream’ speech
http://www.youtube.com/watch?v=V57lotnKGF8
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What does this “say” to you?
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Barriers to Effective Communication
• Language
• Culture
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Video
http://www.youtube.com/watch?v=wWHuF
SQqLHo
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Cultural Barriers
• People may speak the same language, but are
from a different culture, where different words or
gestures can mean different things.
– Slang is part of Australian vocabulary
• Perhaps the person you are communicating with
has a very different lifestyle.
• All of these things can effect your ability to get
your message across the way you intended.
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Para-verbal Communication Skills
Try saying these three sentences out loud to the
person next to you. Place the emphasis on the
underlined word.
•“I didn’t say you were wrong.” (mono-tone)
•“I didn’t say you were wrong.”
• (Implying it wasn’t me)
•“I didn’t say you were wrong.”
• (Implying I communicated it in another way)
•“I didn’t say you were wrong.”
• (Implying I said something else)
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The Strength of Speed
• The pace at which you speak also has an
important effect on your communication ability.
• Speed also has an effect on the tone and
emotional quality of your message.
• One easy way to check your pitch, tone, and
speed is to record yourself speaking.
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Communicating with Body Language
Think about the way that you stand and sit
•Sitting hunched over typically indicates stress or
discomfort.
•Leaning back when standing or sitting indicates a casual
and relaxed demeanor.
•Standing ramrod straight typically indicates stiffness and
being nervous.
The position of you hands, arms, legs and feet
•Crossed arms often indicate a closed mind.
•Fidgeting is usually a sign of boredom or nervousness.
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Facial Expressions
•Smiles and frowns speak a million words
– 1st impression
•A raised eyebrow can mean curiosity, or
disbelief.
The most important thing in communication
is to hear what isn't being said.
Peter Drucker
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Bill Gates and Charlie Rose interview
Video
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Interpreting Gestures
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Coffee Break!!
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Format for the activities
• Pete/Fa ask a question
• Everyone has 1 – 2 minutes to prepare an
answer
• Check the number on your desk
• A number is taken from the hat
• Person speaks for 1 – 2 minutes
• Pete/Fa ask the next question …….
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Important points
• You do not have to give out any private
information if you don’t want
– Make it up, if you want
• You should answer using complete sentences
• The only wrong answers in speaking tests are,
“I don’t know”, or silence.
Video – Talking about food
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• Talking about your family examples
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Activity 1
Tell us about yourself.
For example,
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–
–
–
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Where are you from?
Do you have a family?
How big is your family?
Where do you work?
Why are you attending today’s seminar?
What are your future aims?
Describe a beautiful place to visit in Thailand
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• How do you see tourism changing in Thailand
in the next 10 years?
• Who can add to this answer?
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Describe your favorite shop.
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• What can shops do to make shopping more
pleasant for their customers?
• Do you think that in the future people will do
most of their shopping using the Internet?
Why?/ Why not?
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Eating and food
Describe a special occasion when you had a
really enjoyable meal.
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Attitudes to food
• What do you think a healthy diet consists of?
• Do you think children should be taught about
healthy diets and cooking at school? Why
(not)?
Video – Speaking Coherently
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Travelling
Describe a memorable journey you have made.
You should say:
• where you were going
• how you were travelling
• why you were making the journey
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• How has tourism changed the way people in
Thailand during the last 15 years?
• What do you think is the best way for a tourist
to travel if they want to learn about Thailand?
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Education
Describe a school which you went to.
You should say:
•when you went there
•how many people studied there
•how long you spent there
•explain what you liked and disliked about it.
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• How has education changed in your country in
the last ten years?
• How well do you think schools prepare young
people for working life?
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Adventure
Describe an exciting experience in your life.
You should say:
•when the experience took place
•where the experience took place
•what happened exactly
•explain why the experience was so exciting
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• How important is it to have adventure in our
lives?
• What do you think people learn about
themselves from having adventures?
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Newspapers and Magazines
Describe a newspaper or magazine you enjoy
reading.
You should say:
•what kind of newspaper or magazine it is, e.g.
fashion
•how often you buy it
•what articles and information it contains
•explain why you enjoy reading it.
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• In what ways are newspapers better for learning
about the news than listening to the radio or
watching television?
• What sort of stories do newspapers and
magazines publish about well-known or famous
people in your country?
– Do you think the media should be allowed to
publish stories about the private lives of public
figures?
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