Download Communication Foundations

Interpersonal
Communications
Lesson 16
Overview
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•
•
•
Process of Communication
Types of Communication
Barriers to Communication
Organizational Communication
Communication Process
Sender
Message
Feedback
Receiver
Sender
Responsibilities
• Determine the purpose of the
message
• Analyze the point of view of the
receiver
• Choose the medium to get the
message across (Symbol)
Examples of
Messages or Symbols
• Words, pictures,
music, facial
expressions
• Oral or visual
tools used to
transmit the
sender’s message
Receiver
Responsibilities
• Analyze the sender’s
background and values to
comprehend the message
• Decode the message
Feedback
• Ensures accuracy (mutual
understanding)
• It’s constant
• Takes various forms
React to Feedback
• Answer questions, analyze
nonverbals, face-to-face;
ensures receiver understood
message
• It is the critical link in the
communication process
VERY IMPORTANT!!!
Types of
Communication
• Verbal - briefings,
speeches, meetings
• Nonverbal body
language
Written
Communication
• Clarity is the
key
• Memos, letters
• Use AF Tongue
and Quill (Jun
97)
Message Problems
• Carry different concepts
• Have various definitions
• Includes body language
Barriers to Effective
Communication
What are some?
#1 BARRIER
Lack Of A Common
Core Of Experience
• Analyze the Receiver/Sender
Abstractions
Directions from Ned: “Go-on don
there till ya see the tore up oak tree,
the one my brother Earl hit with the
pick-up, hang a ralph and keep drivin
till you see the dead squirrel, just ran
over it on my way to work, and take a
larry….
Directions from APAS: “Walk 1.5 miles
on Demerit Lane, take a right on
Failure Blvd.. and first left on See ya
Street, your bus home will be….
Overuse Of Jargon
TDY
AOR
ROTC
BAS
BAH
• Don’t be “Mr. Acronym”
• Kills Communication
• Know your audience!!!
PCS
Status Can Be
Stifling
• Don’t be intimidated to
express your ideas, and don’t
intimidate others
Emotions
• Don’t let them interfere and
send the wrong message
Organizational
Communication
It happens
everyday
Organizational
Communication
To Boss
YOU
To Peers
To Workers
Communication
Downward
Boss
You
• Exercise of authority
“If the words of the command are
not clear and distinct, if orders
are not thoroughly understood,
the general is to blame”
“The Art of War”
Sun Tzu
Things to
Remember...
• Subordinates want their
Supervisors to “KEEP THEM
INFORMED” (Events, Policies,
Changes, Almost Everything)
• Clarity; K.I.S.S.
Communication
Upward
• This is where many
organizations fail
Others
You
3 Kinds of Upward
Communication
1. Special Expert Information
- information about how to perform a
particular task
- supervisors use info to design jobs
and make work assignments
2. Feedback
- information about the extent to which
supervisors’ orders have been carried
out
3. Warnings
- information about problems
subordinates encounter, especially
when they involve or might influence
other units of the organization
Communication
Laterally
• The backbone of an
organization
***Use your networking skills and
develop your contacts (“buddies”)
within other organizations***
Informal Communication
Networks
1. Compensates for weaknesses
2. Improve organizational decision
making
3. Fosters innovative ideas
75% of your
day is spent
SPEAKING
or
LISTENING
The Real Story
A woman, wearing what looks like
construction worker’s clothes and carrying a
putty knife, was standing next to a black man
in a $500 suit while riding a bus. They were
talking in very loud voices. They were both
next to a woman talking to a man with a baby
in his lap. The red bus passed a yellow car
before stopping in front of a school. The
black man got off the bus to go to work.
Communication
Process
•
•
•
•
Sender (Source)
Message (Symbol)
Receiver
Feedback
Types of
Communication
• Verbal- in meetings,
discussions etc.
• Non-verbal- body language
• Written
Barriers to
Communication
• Lack of a common core of
experience
• Abstractions
• Jargon
• Status
• Emotions
Organizational
Communication
• Tri-directional
• Importance of each direction
Communication
is Everywhere!