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COMMUNICATION SKILLS By R.B.Gaddagimath University Librarian, Gulbarga University, GULBARGA – Karnataka C’ Consists of mainly 6 elements Source Message Receiver Channel Effect Feedback Models of ‘C’ Shanon and Weaver Berlo (SMCR) model Lee Thayer Orgnl Communication Model Organizational, interpersonal, intrapersonal technical Levels Derived from sociological physiological psychological & technological 7 Cs of Communication Capability of audience Credibility of the source Content of Communication Channel of Communication Context Clarity Consistency and continuity AIDA Formula Attention Interest Desire Action Semantics in Scientific Communication Interpersonal communication – face to face Offers immediate opportunity for feedback – helps in structuring and restructuring the ‘C’ We don’t talk to people Our ‘C’ is based on how we see the people We are talking and how we think they see us Transactional Communication Perceptions of ‘C’ How I see myself How I see you How I think you see me How you see yourself How you see me How you think I see you The way in which you perceive yourself bears directly on your success in interpersonal relationships. Improving speech communication skill Skills adaptation altered to ‘C’ behaviour to fit the circumstances Perfected over the time because experience provides more information on which we operate By experience we learn, but what is appropriate and Inappropriate for certain situations, people and Messages ….. is important Speak in a manner impressive and expressive Most effective ways of Projecting Personality – Speaking First impression is manner of speaking. Secrets of Speech Delivery To attract and hold sympathetic attention you must employ your – Voice, gestures, eye contact and your smile to charm your Listeners away from the appealing distractions Display personal enthusiasm for your idea as to feel by Listeners that something of value is being imparted You demand the wandering mind to concentrate on idea Idea by establishing constant eye contact Make your personality appear Friendly Approving and One of them A warm smiles – ready passport for the trip through listeners emotional secreen Effective Presentation Techniques Give your listeners to help them to follow your ideas Don’t start off on the wrong foot Keep conclusion short Be alert to your audience Maintain eye contact Vary the speed at which you talk Make sure that everyone in the room can hear Use natural gestures Avoid putting your hand near face Use pauses effectively Talk from the notes rather that from the script Eliminate bad habits (jingling coins, chalk breaking, You See, You Know, …… ) I mean, But, Because, However, Therefore So on and so forth, unless and until No, Psss …. O.K. PUBLIC SPEAKING Preparation Data collection – Information Editing Writing Speech plan Presentation Posture Gestures Eye contact Pause Stress Voice-Patch Excellence Rhetorical Questions Flourish Phrases and words Punch line INTERPERSONAL COMMUN SKILL • • • • • • • • • • • • • Describing Arguing Refuting Analysing Convincing Questioning Answering Ability to: Influence oneself Influence another Influence a group Influence a society Get influenced by others EMPATHY IN A TALK Most listeners will be looking for To make money To save money To save time To avoid effort For health For cleanliness To escape physical pain For praise To be popular To attract the opposite sex To converse possessions For enjoyment To gratify curiosity To protect family To be in style For beautiful possessions To satisfy appetite To emulate others To Safety in buying To Avoid criticism To be individual To protect reputation To take advantage of opportunities AIDS : A picture is worth hundred words Graphs, Pie charts, Fishbone diagrams Histograms, Tables OHP sheets, slides Computer : Power Point, Corel : LCD Projection TV Colour enhances appeal STAND UP to be seen – time has come – get up Stance - the way you look tells – your mind Think - of Audience - contact with No apologies - but in a friendly way Deal freely - and frankly Unassumingly - with Promptness - use a smile & a Ice breaker SHUT UP up to conclude Sumup - to give a canvas for take home Holistically - from them, buildup, conclusions Usher them - into world of belief, achievement Thank them - being with you & opportunity and Unassumingly - leave from the Podium with a smile THANX FOR ALL