Download Simon Camilleri – Feb 2015 part 2

Communication
How to be a little less rubbish at this!
Simon Camilleri
CEO, Creditinfo Malta Ltd.
Agenda
• Introduction
• Who are / were good communicators & why?
• Barriers to Communication & how to overcome them
• A few things to do and not do
• What’s in it for those you communicate with?
• Q&A
Wales
Gozo
This is me!
Malta
Think Time
Think about how much
time per day you spend
communicating.
Some facts
How much time per day
The average worker spends two-and-ahalf hours writing emails every day.
That means that every year workers spend
some 81 working days
hunched over their computers –
often emailing other people in the office
do you spend
communicating?
Why is it important to be
a good communicator?
Why do you need to be good at this?
Communication
It is important not only at
Being able to communicate effectively
work, but at home and in
will allow you to gain trust and form
your daily lives.
lasting relationships
Who are / were great
communicators?
Who are / were great communicators?
• Martin Luther King
• Pope Francis
• Winston Churchill
• Abraham Lincoln
• Franklin D. Roosevelt
Martin Luther King
• "I have a dream“
- 8 times
• "Now is the time“ - 4 times
Other anaphora's he used in this speech
are:
• "One hundred years later"
• "We can never be satisfied"
• "With this faith"
• "Let freedom ring"
• "Free at last"
Pope Francis
Winston Churchill
"Never, never, never give up!"
"Four score and seven years ago,
our fathers brought forth on this continent,
a new nation, conceived in Liberty,
and dedicated to the proposition
that all men are created equal.”
Abraham Lincoln
•
The only thing we have to fear, is fear itself.
•
Be sincere! Be Brief! Be seated!
Franklin D. Roosevelt
Abraham Lincoln &
Franklin D. Roosevelt
Why are / were they good communicators?
•
•
•
•
•
is it True?
is it Helpful?
is it Inspiring?
is it Necessary?
is it Kind?
• Connect
• Engage
• Disarm
• Focus
• Clarify
• Reinforce
• Practice
What barriers stop
effective
communication?
Barriers to Effective Communication
•
Physical Barriers (time, place, noise, space)
•
Emotional
•
Cultural
•
Language
•
Gender
•
Jargon or Slang
•
Assumptions
•
Speaking too fast
•
Speaking unclearly
•
Visual Distractions
•
Interruptions
Some things to try and not do
1.
Back-to-back meetings
2.
Speak in a monotone voice
3.
Be boring
4.
Take too long to get to the point
5.
Be selfish
6.
Choose the wrong form of communication
7.
Speak to the wrong person
A few things you should do
•
Active Listening
•
Rapid Repeat
•
Tone of Voice
•
Pace
•
Body Language
•
Active Watching
•
Smile & be enthusiastic
•
Questioning Skills
•
Focus
What’s in it for me?
POSITIVE benefit to them, if they do it:
‘Let’s make sure we can progress our
discussions as quickly as possible, by putting
our next chat in the diary.’
The NEGATIVE outcome, if they don’t do it.
‘Let’s avoid the dreaded Telephone Tennis,
and agree a time now when we can chat
again about this’
It’s all about how you say it!
Positive & Negative
The Durex Sex Survey
What can we learn from this…..?
BE INTERESTING!
Any questions?