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SUPERVISORY
SKILLS
Objective
►To develop excellent team in order to
achieve organizational goals.
►People
are
asset
to
every
organization, without them no goals
can be achieved
Desk Pin….. Up
Coming together is
a beginning;
keeping together is
progress;
working
together
is success.
Your Attitude
Being a Supervisor
Attitude is the way
you look at things
mentally. Individual
has the power to
look at his position
in
any
way
he
wishes.
2 Ways
to Look Your Attitude
+ve
-ve
If you look at in a positive, lively manner
you will communicate to your employees
that you are ready to accept your new
responsibility and they will enjoy working
for you.
If you are unsure or insecure they may
interpret your attitude as negative and
you may receive less cooperation.
Attitude & Productivity
Nothing
will
improve
relationships
with those you
supervise
more
than
a
consistently
positive attitude.
Your
attitude
sets the pace
and the tone in
your dept. If you
are late arriving
at your work, it
will be reflected
in the attitudes
of your staff;
If you discuss
negative aspects
of
your
organization with
employees, your
comments
will
eventually
be
reflected in their
attitudes.
Attitude
Attitudes are
caught not
taught
Your attitude
Speaks so loudly,
employees can’t
hear what you say.
Building Value
in to People’s Work
When employees don’t get
the job done….
They don’t know how
Something
or
someone
keeps them from it.
They don’t want to
Building Value
in to People’s Work
Build Value
Tell People What You Expect Them to Do
Make the Work Valuable
Make the Work Doable
Give Feedback
Reward Successful Performance
The Challenge Ahead
Supervision
is
a
special
challenge that can help you to
reach new career and life style
goals. You can be a Role Model
for your colleague and coworkers.
3 Factors
Three factors you will require to be
a different kind of person on the job
Those in your department will expect to lead
where in the past you have been, Like them a
follower.
You must satisfy your Superiors and at the
Same time, keep your employees happy so
they will maintain high productivity.
You will be responsible for creating a disciplined
environment where employees do not violate
company standards or those set by you.
Communication Process
Communication Process
Communication Process
Communication Process
Communication Process
Communication is a
two-way Process
In every point of contact with the
colleague, you are communicating
something but unfortunately, it may
not be the right things.
In order to be effective, body, tone and
words must match. Remember these
are communicated in both face-to-face
contact and over the phone.
Non-Verbal
Communication
93% Non Verbal
100
80
60
40
20
7% Verbal
0
Non-Verbal
Verbal
Non-Verbal
Communication
Four important components of NonVerbal Communications are:
– Body language
– Posture
– Gestures
– Face & Eyes
Communication Tools
Tone
I understand how you feel
Empathy
Smile
they can hear it
Words
4 Motivating Techniques
• Personal Thanks
• Written Thanks
• Public Praise
• Morale Building Meetings
Attitude & Productivity
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•
•
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•
•
•
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Accept Opposing views
Communicate Clearly
Listen completely
Criticize ideas, not people
Accept criticism
Share your ideas & opinions
Invite every one to participate
Stay on the subject
Thank people
Leave disagreement in the room
Invite every one to participate
Attitude & Productivity
Minutes spent planning can
save hours when it comes to
execution
Attitude & Productivity
Attitude & Productivity
Attitude & Productivity
Attitude & Productivity
Supervisor & HR Role