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What Does Your Netiquette Say
About You?
WLN-August 26, 2008
Various E-mail Communication



Business communication
You only have one chance to make that
first impression.
Impression that you are professional,
smart and courteous whether in person
or in e-mail.
1. Managing the Inbox



First-Organized
Sort e-mail to find quickly
Respond in a timely fashion



Notifications if you will be out of the office
>24 hours
Read entire threads before responding.
File manager-folders
2. What My Kids Taught Me!


Thx for the IView!
I Wud ♥ to Work
4 U!! ;)
http://iwillfollow.
com/email.html
BCNU
be seeing you
BTW
by the way
FWIW
for what it's worth
FYI
for your information
IMHO
in my humble opinion
OBO
or best offer
ROTFL
rolling on the floor laughing
RTFM
read the funny manual
TNSTAAFL
there's no such thing as a free lunch
TTFN
ta ta for now
TTYL
talk to you later
2. Smilies/Emoticons
Smilies/Emoticons
This Means This
:-)
Smiley face
;-)
Wink (light sarcasm)
:-|
Indifference
:->
Devilish grin (heavy sarcasm)
8-)
Eye-glasses
:-D
Shock or surprise
:-/
Perplexed
:-(
Frown (anger or displeasure)
:-P
Wry smile
;-}
Leer
:-Q
Smoker
:-e
Disappointment
:[email protected]
Scream
:-O
Yell
:-*
Drunk
:-{}
Wears lipstick
3. What I Taught My Kids.

ABC’s of Writing

Accuracy



Brevity



Complete sentences.
Plain English please. 
Say what needs to be said.
Sentence case; DON’T SHOUT USING ALL
CAPITAL LETTERS.
Clarity


Use spell check and proofread messages.
Bold.
4. Level of Formality

Trap-Assumption that e-mail allows you to be
informal.



Letter
Only time and relationship building change
the tone.
Common courtesy



Formal in business
Thank you, sincerely, best regards…
Time-Hi, Greetings!
5. Writing Effective Subject
Lines

Highlight the main point to summarize
the entire e-mail.

Use sentence case.

No Hijacking

Perception of laziness

Difficult to reference later
6. Using CC and BCC

Carbon copy; CC when others need the
same information.

Blind carbon copy; BCC sparingly

Reply to all rarely
7. E-mail Forwarding Etiquette


Forward messages only when
necessary.
Use caution when forwarding sensitive
or confidential information.

Don’t react on impulses.

Strip all extraneous information.
8. Extinguishing a Flame War



Flame wars have no place in
professional communication.
Choose not to respond to avoid further
provoking heated e-mail threads.
Leverage in-person communication to
resolve the issue.
9. Before Sending




Double check the e-mail address
Reread
Never send a message when you are
angry. Type it send to yourself and
reread the next day, then decide.
Refrain from sending too many high
priority e-mails to avoid appearing too
aggressive.
10. Items to Avoid in E-mail


Don’t include any information you
wouldn’t want published on the front
page of the newspaper.
Don’t e-mail confidential, sensitive, or
classified information.
When Not to Use E-mail

For jokes and chain messages.

For arguments or flame wars.


For subjects too complicated to easily
explain in e-mail, use meetings instead.
Avoid e-mail when the topic requires
interactive conversation.
Final Thoughts

Are there any other e-mail annoyances?

Questions?

When it comes to business, regardless
of mode of communication,
professionalism and courtesy never go
out of style!