Survey
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
Achieving Success Communicate with people E-mail, formal presentations, chatting Effective communication Connect the company Improve quality, responsiveness, innovation=> help of strong communication What employers expect from you? 1) Organizing 2) Presenting 3) Listening to others 4) People from diverse backgrounds 5) Grammar & spelling 6) Communication technology 7) Ethics Effective Communication Provide practical information Information- clear, convincing, accurate & ethical Highlight the most importan information Clearly state what you expect from audience members or what you can do for them Persuade others & offer recommendations Communication in organizations Internal –external Formal: Downward, Upward & Horizontal Informal: Grapevine Communication Process Receiver Sends feedback Sender- idea Encoding Transmitting Receiver Gets the Message Decoding Globalization of business & increase in workforce diversity Differences among the people about; Age, gender, education, cultural background, religion, life experiences... People with different cultural backgrounds & life experiences Valuable information in a job requires 1) Competitive insights 2) Customer needs 3) Regulations & guidelines Knowledge workers Evolution of organization structures: Tall & Flatter & Flexible structures Organization Culture: Mixture of common values, traditions & habits that are shared by the people working in the organization Organization Climate The physical and psychological atmosphere of the company. Open climates: Encourage honesty Feel free to admit their mistakes Express their opinions. Closed Climates: Just the opposite Barriers of effective communication: 1) 2) 3) 4) 5) 6) Distractions: Physical vs. Emotional Information overload Perceptual differences Language differences Restrictive environments Deceptive tactics Overcoming barriers I) - Minimize distractions: Reducing noise, interruption Cell phone Send fewer messages Do NOT send uncessary messages or NOT send the right message to the wrong person Emotionally charged situations Overcoming barriers II) Adopt an audience-centered approach III) Work on your communication skills before you start your business career IV) Giving & responding to constructive feedback V) Being sensitive to business etiquette Using technology to improve business communication 1) Voice technology 2) Virtual agents- Customer Service Departments 3) Mobile communication- Global Positioning System 4) Networking advances- Wireless networking, SMS Making Ethical Communication Choices: “Knowing the difference between what you have a right to do and what is the right thing to do” Ethical Communication: includes all relevant information which is true in every sense and isn’t deceptive in any way. Unethical Communication: 1) 2) 3) 4) Plagiarism Selective misquoting Misrepresenting numbers Distorting visual Ethical Dilemma versus Ethical Lapses Ethical Dilemma: Choice between alternatives that may all be ethical and valid Ethical Lapse: Unethical and frequently illegal choice Ensuring Ethical Communication Ethical individuals Ethical company leadership Appropriate policies & structures that support employees’ efforts to make ethical choices Code of Ethics Ethics Audits