Survey
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
INTERPERSONAL COMMUNICATION COMMUNICATION PROCESS Transferring and understanding of meaning Why? COMMUNICATION PROCESS Transferring and understanding of meaning Noise Medium Person B Person A Senses Decodes Information Encodes Information Noise Noise Noise Medium Email/Electronic Media Tradeoffs Too Casual Richness—Often misunderstood Grammar; Heat of the moment Emoticons? Informational Overload Blurred Boundaries Relationships Conflict Spiral Human Moment COMMUNICATION BARRIERS Language Different 1st languages Jargon/semantics (Northern exposure; sexual relations) Literal? Filtering Selective perception Beliefs, values and expectations influence how we interpret meaning 4th of July; Noah vs. Moses COMMUNICATION BARRIERS Physical location and distractions Emotions Poor listening Defensive/Evaluative Partial Assumptive (remember closure) OVERCOMING THE BARRIERS ACTIVE LISTENING IS... ...The MOST effective way to overcome the barriers to effective communication. ...NOT hearing. ...ESSENTIAL to managerial success. 40% of workday Most important skill in becoming an effective manager ...a skill we typically do not perform well. ACTIVE LISTENING INTERNAL Empathy Suspend judgment Resist distractions Search for themes Meta-talk Symbolic Body language Paralinguistics EXTERNAL Paraphrase the message Ask questions Make eye contact Take Notes Avoid distracting/interrupting Use nods & appropriate facial expressions Cross Gender & Cultural Communication Cross gender Language Physical Space Greeting Women say 22-25,000 words a day Men? Direct vs. Indirect communication Status/independence vs. connection/intimacy Apologies Cultural differences Gender differences Eye contact Cross Cultural Communication Time Leisurely vs. impatient Task vs. Relationship Monochronic vs. Polychronic Gender Direct/Indirect Gender and Cultural and Cultural High Context Cross-Cultural Dialogs Only later do you realize there has been a misunderstanding Know the cultural norms and styles of interaction/communication of key players Don’t assume you understand Verify that what you understood was what was intended Verify that what you intended is what was understood Listen to what’s not said Avoid Yes/No questions