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Chapter 13 Information Systems Organizations and Personnel Considerations Information Systems Organizations IS Vice-President End-User Computing Finance & Administration Planning Systems Support Development & Maintenance Project Managers Database Administration Computer Operations Systems Programming Systems Analysts Programmers Development Center Information Center Network Management Example: Texas Tech University CIO Council CIO Technology Planning & Policy Technology Services Help Desk Data Operations President Telecom Customer Services Information Services Technology Assessment & Support Information Systems Information Management Building Good Working Relationships Communication is key Senior Management & IS Executive Formal Informal Create an “IT Culture” Building Good Working Relationships Environment Corporate Strategy IT Strategy Corporate Structure IT Structure Interaction & Understanding Executives Functional Managers Actual System Users IS Steering Committee COO IS VP CEO Sr. VP of Merchandising IS Steering Committee Review status of IS projects Determine the level of support Discussion of new technologies Establish criteria for IS investment Functional Resources Functional Interface Managers Functional End-User Coordinator Service Level Agreement Response Time Availability Percentage User Training and Education E-Learning Smart Force Curriculum Hands on Training Application and Technical Consultation Things will go wrong Knowledgeable Assistance Joint R&D Projects Innovative Proactive Adequate Staffing The Working and Personal Posture of the IS Manager Sell the IS Unit Maintain relationships Support Business Strategies Who is the IT Workforce? Geographically Separate Operationally Separate Migrant Mentality Looser Culture CIO Chief Information Officer is the information technology conscience of the company Means “Career Is Over” said Business Week Migrant worker mentality CIO Magazine states that, “the economic recovery in the U.S. appears far off, and CIOs need to be in position to retain hard-to-find skills” CIO Requirements Needs to have an understanding of The industry The business The organization They must understand IT but project an image of a business oriented person Project the long-term implications of any major new technology and put into a logical organization framework CIO Skills Profile Manufacturing industry experience Management experience General technical qualifications Specific vendor experience Political, organizational, and communication skills How Difficult Is The CIO Job The largest staff function that provides both products and services It interfaces with numerous if not all functional groups within the organization It is a dual personality job Business Executive Technology Leader To Whom Should The CIO Report Often reports to the Chief Financial Officer Should report to the executive who has day-to-day responsibility to run the entire business The Chief Executive Officer Journal of Strategic Information Systems Is the CEO supportive of the CIO and IT initiatives? CEO beliefs about IT and its importance to the business takes a major role Four Dimensions of The Framework CEO CIO Business Management IT Management Questionnaire CEO & CIO background information Personal preferences (beliefs and values) Views on IT in general How IT is managed Questions about the role and function of IT, the role of CIO, and the relationship between the CEO and CIO Overall Assessment IT is not getting either business commitment or involvement IT is not seen as central to the business IT organization sees itself as a true “value adder” Other Opinions CIO Magazine said that, “IT is still viewed as a cost center and not a value center for the most part” CIO Information Network (CIN) said that, “CFOs often looked at IT spending as a weighty cost to the company viewing IT now as as a “value center” capable of driving corporate revenues and profits Disagreement across the cases as to whether or not IT is an expense to be managed CEO & CIO Relationship The Journal of Strategic IS states that the CEO is supportive of both the IT director and the IT initiatives The vision and commitment of the CEO is not communicated by him either on the business management team or IT management The CIO is not part of the “inner sanctum” and very often reporting to the CFO CIO’s Competitive Advantage Training and Certifications CIO.com stated that there exists a 62% skills crisis in 278 companies researched Enough job applicants, but not the right skills Networking CIO Certifications Cisco Certified Internetworking Expert (CCIE) Identifies internetworking experts in routing and switching, wide-area network switching, and integration and design Fewer than 3,000 of these certified professionals in North America Demand in the optical and networking space According to TmCPmag.com CCIE certificate holders earn an average base income of $115,400 - a $45,500 jump Other Certifications on CIO.COM Senior Java Certification Oracle Certified Professional MCSD (Microsoft Certified Solution Developer) MCP(Microsoft Certified Professional) MCSE (Microsoft Certified Systems Engineer) CIO Benefits Computerworld.com showed that certifications require a few years of experience in addition to training CIOs can expect a 10% to 20% boost in salary with these certifications Salary range is $117,250 - $184,000 According to HR magazine Conclusion IS is a critical organizational function IS adds value Role of CIO and IS relationships