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Chapter 1 Overview and History of Organizational Behavior © 2009 Jones and Bartlett Publishers Learning Outcomes After completing this chapter, the student should understand: • The definition of organizational behavior. • The importance of the Hawthorne studies to the study of organizational behavior. • The importance of McGregor’s Theory X Theory Y to the study of organizational behavior. • The major challenges facing today’s and tomorrow’s healthcare organizations and healthcare managers. • The difference between organizational behavioral (OB), organization theory (OT), organizational development (OD) and human resource management (HRM). © 2009 Jones and Bartlett Publishers What is OB? Organizational behavior (OB) is the study of individual and group dynamics within an organization setting. © 2009 Jones and Bartlett Publishers The Goals of OB • OB attempts to explain why individuals and groups behave the way they do within the organizational setting. • OB tries to predict how individuals and groups will behave based on internal and external factors. • OB provides managers with tools to assist in the management of individuals’ and groups’ behaviors so they willingly put forth their best effort to accomplish organizational goals. © 2009 Jones and Bartlett Publishers Why is OB Important to Healthcare Managers? • Different mix of health-related occupations • Service-related intensity of the industry • Changing demographics of patients and the healthcare workforce • Interrelating forces shaping tomorrow’s healthcare organizations © 2009 Jones and Bartlett Publishers History of OB • “Taylorism” – the traditional or classical management approach • Hawthorne Studies – the beginning of the human relations/behavioral management movement • McGregor’s Theory X and Theory Y © 2009 Jones and Bartlett Publishers Related Fields of OB • Organization Theory (OT) • Organizational Development (OD) • Human Resources Management (HRM) © 2009 Jones and Bartlett Publishers Topics to Be Discussed Throughout the Course • • • • • • • • • • Diversity Perceptions and Attitudes Communication Motivation Leadership Stress and Conflict Management Group Dynamics Working in Groups Teams and Team-building Managing Organizational Change © 2009 Jones and Bartlett Publishers