Download gk bharad institute of engineering - GTU e

SUBJECT :- COMMU1NICATION SKILL
topic :- Listening skill
 Prepared by :- Vavdiya Dhvanit
 Guided by :- Rahul sir
Roll no :- 41
CONTENTS
 What is listening?
 Different region for listen.
 Difference between Hearing &
Listening.
 Types of listening.
 Barriers of effective listening.
 Mention the qualities of a good
listener.
 Effective listening tips.
What is listening ?
 Listening is the ability diogeneous to understand the
encoded message listening is one of the most
important skills that you can have listening requires
much more intelligence man speaking listening can
be describe as a skill that involves receiving ,
interpreting and responding to the message sent by
the communication.
 “ Effective listeners remember that world’s have no
meanings people have meaning.”
•
- Larry Barker
 “We have two ears and only one tongue in order at
we may hear more and speak less.”
Different region for listen.
(1) Just for pleasure :music , birds , singing
etc…
(2) For information :The news of whether
for just can the television or a radio
or announcements at a station or
airport.
(3) To understand :When some one is
explaining what is happening what
we have to do what some one feels.
(4) To take part ( in conversation ) :Exchange
news with family & friends,.
“ LISteNING LOOKS eASY , BUt It’S NOt
SIMPLe eVeRY HeAD IS WORLD. ”
Difference between Hearing& listening
Hearing
Listening
1) Hearing is simply the act of
receiving sound by the ear.
2) Hearing simply happens if
you are not hearing
impaired.
3) Hearing is rarely the
physical ability of ear to
listen sounds around.
1) Listening is something we
consciously choose to do.
2) Listening requires
concentration so that your
brain processers meaning
from words and sentences.
3) Listening is more attentive
to interpret the sounds
requiring concentration of
mind.
Types of listening
1) Active listening
2) Appreciative listening
3) Attention listening
4) Biased listening
5) Casual listening
6) Comprehensive listening
7) Deep listening
8) Empathetic listening
9) False listening
Active listening
 Active listening shows
the impress and
encourage the speaker.
 It involves verbal
feedback and
questioning.
Appreciative listening
 The listeners looks for the
ways to accept and praised the
talent of other.
 This is just as been listening to
a comedian, a musician or an
entertainer.
Attention listening
 Listening to someone or
something very carefully and
showing attention to it.
Casual listening
 Listening without showing
attention. It is called casual
listening.
Biased listening
 Listening to someone without
personal bias or prejudice.
Comprehensive listening
 This type of listening is useful
in classrooms were students
listen to lacturer to understand
the topic.
Deep listening
 Some one tries to understand
the person, his personality and
unspoken meaning.
 This is very difficult skill to
achieve.
Empathetic listening
 When we listen to a friend
who wants to share his or her
feelings, we provide
emotional moral supports
through empathetic listening.
False listening
 When some one is pretending
to listen but extually he is
deeply lost.
Barriers to effective listening
1)
2)
3)
4)
5)
Psychological barriers
Emotional barriers
Linguistic barriers
Socio-cultural barriers
Physiological barriers
Psychological barriers
 As listening is a purposeful
activity, any psychological
disturbance can hinder the
process of listening because of
leads to lack of interest and
concentration.
 Feeling of anger, sadness,
anxiety, or fear can hinder the
process of listening.
Emotional barriers
a) Beliefs & Attitudes :- Your strong
opinion’s on different issues like
religion, politics, or business may
prevent you from agreeing with the
speaker.
b) sad memories :- loss of dear one
or any incident of similar kind may
prevent you from listening.
c) Anxiety :- The state of health may
keep you disturbed at work place
and it creates anxiety.
Linguistic barriers
 When the listener doesn’t
understand the meanings of
the words used by the
speaker, there is a linguistic
barrier.
 Improper decoding of the
message may lead to
confusion and
misunderstanding.
Socio-cultural barriers
 In oral communication,
listener gives the meaning to
the message as per is own
understanding.
 The interpretation of message
can create misunderstanding.
Physiological barriers
a) Hearing impairments :- It is
physical disability and requires
medical attention.
b) Hunger :- Hunger can reduce
listening span.
c) Tiredness :- Over work and
exhaustion can prevent a listening
from pain attention.
d) Pain :- Physical or emotional pain
can block listening.
Traits of good listeners
 If something is really
wonderful in this world it is
listening.
When we listening to
somebody, we should listen
with care with help of the
following points one can
become a good listeners.
• Attitude :-
•
•
•
•
most people enjoy talking about them
self. Some are lonely & some want to share their
feeling.
Body language :most of our communication is
paralinguistic.
for ex. It is not what we say that counts
but how we say it, the tone we say use and what
our body language says.
Paralinguistic:if you wish to clarify a point you
can simply paraphrase what the speaker has
said and asked from the speaker whether you
have heard it accurately or not.
you can use the following lines:
“so you mean so that”
“do you mean that”
Effective listening tips
1) Ask question to clarify
2) Avoid distraction
3) Be mentally prepared to listen
4) Be unbiased to the speaker
5) Concentrate and be open minded
6) Don’t argue mentally
7) Get the main points
8) Put full stop to your anger