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Communication skills when working
with people with a hearing loss
Martin Lawlor
Get their attention
Before you start to speak ensure you are in the same
room as the person and you have their full
attention
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Don’t cover your mouth
Speak clearly, not too slowly and use normal lip
movements, natural facial expressions and gestures.
3
Don’t shout
Keep your voice at a normal level. It is
uncomfortable for hearing aid users and it looks
aggressive.
4
Don’t speak too fast
If someone doesn’t understand what your
saying, try saying it in a different way
and slow down.
5
Face the person
Always turn and face the person, this helps
them pick up any visual clues you might
give them.
6
Don’t turn away while speaking
Find a suitable place to talk, with good lighting,
away from noise and distractions.
7
Get to the point
Use plain language and don’t waffle
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Remember
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Get the persons attention
Don’t cover your mouth
Speak clearly
Don’t mumble
Don’t shout
Pick a good place to talk
Get to the point
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Typetalk & TextDirect
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Deaf or hard of hearing can use the service
Operator controlled
Available any time
Free to use (operated by RNID)
Requires text/screen phone
Conversation is typed in real time by operator
Operator can read out messages for caller if
someone does not have a text phone
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Current hearing aids
• Batteries last approx 2 weeks
• To turn it off open the battery
compartment
• The squealing noise means the ear
mould is not fitted properly or there is
a build up of wax
• If not working change the battery and
test by cupping it in your hands this
should make it squeal
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Any questions?
Visual & Hearing Impairment Team
Tel: 024 7678 5250
Email:
visual&[email protected]
Visual & Hearing Impairment Service
Visual & Hearing Impairment Team
Faseman House
75 Faseman Avenue
Tile Hill
Coventry
Tel: 7678 5250
Email:
Visual&Hearing.impairment@coventry.
gov.uk
Deaf Awareness Quiz
Deaf people follow better if you
raise your voice and shout?
1. True
2. False
All deaf children have deaf
parents
1. True
2. False
Sign language is international
1. True
2. False
If you don’t know sign
language, what is the best way
to communicate?
1.
2.
3.
4.
Mouthing words
Shouting
Writing down words
Using an interpreter
Hearing aids restore hearing to
normal
1. True
2. False
3. Depends on the hearing aid
Deaf people take a different
driving test to hearing people
1.
2.
3.
4.
True
False
Only in Scotland
In England and Wales
There are hearing dogs for the
deaf just like there are guide
dogs for the blind
1. True
2. False
All deaf people can lip read
1. True
2. False
You know when a deaf person
has understood you because
they nod in agreement
1. True
2. False
3. Maybe
Can a deaf person use a
telephone?
1. Yes
2. No
3. Depends on the phone