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SUBJECT :- COMMU1NICATION SKILL
Listening skill
 Prepared by :-
Ribdiya vishal c.
Guided by :Rahulsir Chanu
Contents : What is listening ?
 Comparison between listening & hearing
 Types of listening
 Barriers to effective listening
 Characteristics of Good listeners
 Effective listening Tips
What is listening
 Listening is the ability to understand the encoded
message.
listening is one of the most important skills that you can
have.
 listening requires much more intelligence man speaking
listening can be describe as a skill that involves receiving ,
interpreting and responding to the message sent by the
communication.
 we listen different reason
(1) Just for pleasure :music , birds , singing etc…
(2) For information :The news of whether for just can the television or a radio or
announcements at a station or airport.
(3) To understand :When some one is explaining what is happening what we have
to do what some one feels.
(4) To take part :Exchange news with family & friends,.
Comparison between listening & hearing
1) Hearing is simply the
1) Listening is something we
act of receiving sound
consciously choose to do.
by the ear.
2) Listening requires
2) Hearing simply
concentration so that your
happens if you are not
brain processers meaning
hearing impaired.
from words and sentences.
3) Hearing is rarely the
3) Listening is more attentive to
physical ability of ear
interpreted the sounds
to listen sounds
requiring concentration of
around.
mind.
Types of listening
1
Active listening
2
3
Attention listening
4
5
Biased listening
6
7
Deep listening
8
9
False listening
Appreciative listening
Casual listening
Comprehensive listening
Empathetic listening
1. Active listing:-
Active listening shows the interest & encourage to the speaker.
2. Appreciative listening:-
the listeners looks for the ways to accept & praised the talent
of others.
it just as we listen to a musician or entertainer.
3. Attention listening:-
listening to someone for something very
carefully & showing attention to it.
4. Casual listening:-
listening without showing attention it is called as
casual listening.
5. Biased listening:-
listening to someone without personal biased for prejudice.
6.Comprehesive listening:this type of listening useful in classroom where students listen to a
lecturer to understand the topic.
7.Deep listening:someone try to understand the person his personality & unspoken
meaning.
8.Emapathatic listening:when we listen to a friend who wants to
share his or her feeling, we provide emotional & moral support
through empathetic.
9. False listening:when someone is pretesting to listen but
exually he is deeply lost.
Barriers to effective listening
psychological
1
Socio-cultural
Linguistic
Emotional
2
3
physiological
4
5
Psychological barriers
 As listening is a purposeful activity,
any psychological disturbance can
hinder the process of listening
because of leads to lack of interest and
concentration.
 Feeling of anger, sadness, anxiety,
or fear can hinder the process of
listening.
Emotional barriers
a) Beliefs & Attitudes :- Your strong opinion’s
on different issues like religion, politics, or
business may prevent you from agreeing
with the speaker.
b) sad memories :- loss of dear one or any
incident of similar kind may prevent you
from listening.
c) Anxiety :- The state of health may
keep you disturbed at work
place and it creates anxiety.
Linguistic barriers
 When the listener doesn’t understand the
meanings of the words used by the speaker,
there is a linguistic barrier.
 Improper decoding of the message may lead
to confusion and misunderstanding.
Socio-cultural barriers
 In oral communication, listener gives the
meaning to the message as per is own
understanding.
 The interpretation of message can create
misunderstanding.
Physiological barriers
a) Hearing impairments :- It is physical
disability and requires medical attention.
b) Hunger :- Hunger can reduce listening span.
c) Tiredness :- Over work and exhaustion can
prevent a listening from pain attention.
d) Pain :- Physical or emotional pain can block
listening.
Traits of good listeners
 If something is really wonderful in this world it is listening.
When we listening to somebody, we should listen with care
with help of the following points one can become a good
listeners.
Attitude :most people enjoy talking about them self. Some are lonely & some want to
share their feeling.
Body language :-
most of our communication is paralinguistic.
for ex. It is not what we say that counts but how we say it, the tone
we say use and what our body language says.
Paralinguistic:if you wish to clarify a point you can simply paraphrase what the speaker
has said and asked from the speaker whether you have heard it accurately or
not.
you can use the following lines:
“so you mean so that”
“do you mean that”
Effective listening tips
Stop talking
Be mentally prepared to listen
Evaluate the speech not the speaker
Concentrate and be open minded
Ask question to clarify
Be unbiased to the speaker
Get the main points
Don’t argue mentally
Put full stop to your anger
Avoid distraction
Thank You