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The Marketing Environment Marketing Environment • The marketing environment consists of actors and forces outside the organization that affect management’s ability to build and maintain relationships with target customers. • Environment offers both opportunities and threats. • Marketing intelligence and research used to collect information about the environment. 3-2 Marketing Environment • Includes: – Microenvironment: actors close to the company that affect its ability to serve its customers. – Macroenvironment: larger societal forces that affect the microenvironment. • Considered to be beyond the control of the organization. 3-3 The Company’s Microenvironment • Company’s Internal Environment: – Areas inside a company. – Affects the marketing department’s planning strategies. – All departments must “think consumer” and work together to provide superior customer value and satisfaction. 3-4 Actors in the Microenvironment 3-5 The Company’s Microenvironment • Suppliers: – Provide resources needed to produce goods and services. – Important link in the “value delivery system.” – Most marketers treat suppliers like partners. 3-6 The Company’s Microenvironment • Marketing Intermediaries: – Help the company to promote, sell, and distribute its goods to final buyers • Resellers • Physical distribution firms • Marketing services agencies • Financial intermediaries 3-7 Partnering With Intermediaries Coca-Cola provides Wendy’s with much more than just soft drinks. It also pledges powerful marketing support. 3-8 The Company’s Microenvironment • Customers: – Five types of markets that purchase a company’s goods and services 3-9 The Company’s Microenvironment • Competitors: – Those who serve a target market with products and services that are viewed by consumers as being reasonable substitutes – Company must gain strategic advantage against these organizations • Publics: – Group that has an interest in or impact on an organization's ability to achieve its objectives 3-10 Types of Publics 3-11 The Macroenvironment • The company and all of the other actors operate in a larger macroenvironment of forces that shape opportunities and pose threats to the company. 3-12 The Company’s Macroenvironment 3-13 The Company’s Macroenvironment • Demographic: – The study of human populations in terms of size, density, location, age, gender, race, occupation, and other statistics. – Marketers track changing age and family structures, geographic population shifts, educational characteristics, and population diversity. 3-14 The Seven U.S. Generations 3-15 Interactive Student Assignment • Pair with another student to discuss the following questions: – In what ways does the buying behavior of you and your parents differ? – In what ways does the buying behavior of you and your grandparents differ? – What selling strategies would work best for: • You • Your parents • Your grandparents 3-16 The New Urban Family • Household makeup: – New Urban woman • Major role player , informed , independent , enterprising – New Urban Man • Caring , concerned , sensitive ,high self esteem, ambitious – New Urban Child • Responsible , Disciplined , career Minded , Conscious of family vlues – Occupation & literacy profile – Geographic Shifts 3-17 More White-Collar Population – Proportion of white-collar workers increased from 41% to 54% – Proportion of managers and professionals increased from 23% to >30% 3-18 Economic Environment Consists of factors that affect consumer purchasing power and spending patterns. • Changes in Income – – – – • Income Distribution Current income Prices Savings debt – – – – Upper class Middle class Working class Underclass Indian BPO Industry 3-19 Income Distribution Walt Disney markets two distinct Pooh bears to match its twotiered market. 3-20 Natural Environment • Involves the natural resources that are needed as inputs by marketers or that are affected by marketing activities. 3-21 Natural Environment Shortage of raw materials Increased energy costs Anti-pollution pressures Governmental protections 3-22 Toyota Experienced Success with Green Cars 3-23 Factors Impacting the Natural Environment Shortages of Raw Materials Increased Pollution Increased Government Intervention Environmentally Sustainable Strategies 3-24 Environmental Responsibility McDonald’s has made a substantial commitment to the so-called “green movement.” 3-25 Technological Environment • Most dramatic force now shaping our destiny. 3-26 SMART PHONES DIGITAL HOME 3-27 Technological Environment • • • • Changes rapidly. Creates new markets and opportunities. Challenge is to make practical, affordable products. Safety regulations result in higher research costs and longer time between conceptualization and introduction of product. 3-28 Political Environment Includes Laws, Government Agencies, and Pressure Groups that Influence or Limit Various Organizations and Individuals In a Given Society. Increasing Legislation Changing Government Agency Enforcement Increased Emphasis on Ethics & Socially Responsible Actions 3-29 Political-Legal Environment Increase in business legislation Growth of special interest groups 3-30 Cultural Environment • The institutions and other forces that affect a society’s basic values, perceptions, preference, and behaviors. 3-31 Cultural Environment Themselves Society’s Major Cultural Views Are Expressed in People’s Views of: Others Organizations Society Nature The Universe 3-32 Responding to the Marketing Environment • Environmental Management Perspective • Taking a proactive approach to managing the environment by taking aggressive (rather than reactive) actions to affect the publics and forces in the marketing environment. 3-33