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Staying Ahead of the Competition Using Social Networking and Internet Marketing Four Necessary Steps Marketing that Puts You Everywhere You Need to Be Who Is Susan Merlo? Grew up Here in Ringwood Marketing that Puts You Everywhere You Need to Be Who Is Susan Merlo? Live in Beautiful New Fairfield, Connecticut Marketing that Puts You Everywhere You Need to Be Who Is Susan Merlo? Worked in the Corporate World for About 20 Years Marketing that Puts You Everywhere You Need to Be Who Is Susan Merlo? Started My First Internet-based Company in 2002 Marketing that Puts You Everywhere You Need to Be Who Is Susan Merlo? Now Focused on Teaching Small Businesses How To Increase Revenue Using Strategic Marketing Marketing that Puts You Everywhere You Need to Be No Need to Take Notes YourName [email protected] Text your Name and Email Address to (xxx) xxx-xxxx and I’ll send you a copy of my notes, plus some free tools that will help you grow your bottom line through marketing Marketing that Puts You Everywhere You Need to Be What Is Your Business’s Number One Marketing Challenge? Marketing that Puts You Everywhere You Need to Be Top 4 Marketing Challenges No 1: Getting Found -- Having Customers Find You No 2: Keeping Folks Engaged Until They’re Ready to Buy No 3: Knowing What to Do vs Marketing Dollars’ ROI No 4: Following-Up - Actually #1 Business Challenge Marketing that Puts You Everywhere You Need to Be Four Steps That Are Necessary To Stay Ahead of (or at least keep up with) Your Competition YOU & YOUR BUSINESS MUST: Step 1: Be Easy to Find on the Internet Step 2: Engage Your Ideal Prospects & Existing Clients Step 3: Take Action and Remain Active Step 4: Have an Easy Way to Communicate Over Time Marketing that Puts You Everywhere You Need to Be Step 1: Your Business Must Be Easy to Find on the Internet Marketing that Puts You Everywhere You Need to Be Step 1: Your Business Must Be Easy to Find on the Internet Marketing Online isn’t an Option Anymore, IT’S A REQUIREMENT! 24 of the 25 Largest Newspapers are Experiencing Record Declines in Circulation Are you Still Spending Money on Yellow Pages, Newspaper Inserts & Other Old-School Media? Marketing that Puts You Everywhere You Need to Be Step 1: Your Business Must Be Easy to Find on the Internet 97% of Consumers use Online Searches when Researching Products or Services According to Yahoo!, 92% of all Business Searches Begin Online, either in the Office, at Home or on a Mobile Phone Your Website is Still Important, As Long as It’s Optimized and Can Be Easily Found and Read Marketing that Puts You Everywhere You Need to Be Step 1: Your Business Must Be Easy to Find on the Internet Your Website is Still Important, As Long as It’s Optimized and Can Be Easily Found and Read: EXAMPLES BixlersMarine.com - Add Keywords to EVERY page - Add a Lead Capture Box SAFramesFrames.com - Too Many Keywords – Keyword Stuffing - Build Out Your Facebook Page (I know you’re trying!) - Add a Lead Capture Box Melissa Griegel Photography - If you Google “Photographer in Ringwood NJ” 1 Competitor Stands Out - Add Keywords to Your Website - Build Out Your Facebook Page or Take It Down - Add a Lead Capture Box WilliamsAlexander.com - NO Keywords at all - Add a Lead Capture Box Marketing that Puts You Everywhere You Need to Be Step 1: Your Business Must Be Easy to Find on the Internet Separately, in Addition to Your Website, There are Key Places Where Your Business Needs to Create a Presence. Why? Because 1) Being there gets your Website Optimized, and 2) It’s where your Clients and Prospects are Spending Time. So, Marketing Online is No Longer About Just Having a Website. You Need to Do More! Marketing that Puts You Everywhere You Need to Be Step 1: Your Business Must Be Easy to Find on the Internet For Example . . . On-line Directories –There are Proven Advantages to Those Businesses who get Listed in Them Properly; Doing so Results in YOU GETTING FOUND! Which Directories Should You Be In? I’ll Send You a list, and in the meantime, Google: Your Industry and the Area You Serve Marketing that Puts You Everywhere You Need to Be Step 1: Your Business Must Be Easy to Find on the Internet For Example . . . YouTube - Now the Second Largest Search Engine People go there to look for Videos to Answer Their Questions, Show or Learn How to do Something or About Something, and to Review Products and Businesses AND – GOOGLE LOVES VIDEO – so Linking Correctly to YouTube is Excellent for Search Engine Optimization and Your Business! + Marketing that Puts You Everywhere You Need to Be = Step 1: Your Business Must Be Easy to Find on the Internet For Example . . . Social Networking - There’s No Avoiding the Fact That People Are There AND They’re Surfing AND They’re Talking Marketing that Puts You Everywhere You Need to Be Step 1: Your Business Must Be Easy to Find on the Internet In Fact . . . Marketing has Shifted from a One-Way Broadcast to a Multi-Point Conversation Internet Search Engines, Directories & Social Media are like Bulletin Boards Holding Tons of Information The New “Word of Mouth” aka “Referrals” Come From Online Social Media – Especially Facebook and Twitter People Seek and Make Recommendations for Products, Services & Experiences Marketing that Puts You Everywhere You Need to Be Step 2: You Must Engage Your Ideal Prospects and Existing Customers Marketing that Puts You Everywhere You Need to Be Step 2: You Must Engage Your Prospects & Existing Customers Statistics . . . There are now over 2.8 billion Social Media Profiles, representing about half of all internet users worldwide. 36% of Social Media users post brand-related content. 50% of people follow brands in Social Media. 75% of companies now use Twitter as a marketing channel. 38% of CEOs label Social Media a high priority, and 57% of businesses plan to hike their social media spend in 2012. Marketing that Puts You Everywhere You Need to Be Step 2: You Must Engage Your Prospects & Existing Customers Statistics . . . 89% of Agencies said they would use Facebook to advertise for their clients in 2012 – either by purchasing ads, creating pages, or other methods of engagement 39% of Agencies said they would focus on Twitter 36% of Agencies said they would focus on YouTube 21% of Agencies said they would focus on LinkedIn 18% of Agencies said they would focus on Google+ Marketing that Puts You Everywhere You Need to Be Step 2: You Must Engage Your Prospects & Existing Customers Statistics . . . There are over 1 Billion Facebook posts per day The average lifetime for a Facebook Page Post is only 3 hours Facebook has 845 million ACTIVE users There are 2.7 Billion Likes/Comments per day Facebook has reached 100 Billion Friendships There are 250 Million Photos Uploaded EACH DAY Marketing that Puts You Everywhere You Need to Be Step 2: You Must Engage Your Prospects & Existing Customers Statistics . . . 78% of Consumers Trust Peer Recommendations Only 14% Trust Advertisements The Fastest Growing Demographic among Facebook Users is: 35 to 65 Year-old Women Marketing that Puts You Everywhere You Need to Be Step 2: You Must Engage Your Prospects & Existing Customers So Let’s Talk About What Social Networking Means To Your Business … Social Media Sites are Where Your Prospects & Your Customers are Spending a Great Amount of Time. They Often Use it to Search for Businesses they can Trust to Buy Products or Services or Get their Problems Solved. Marketing that Puts You Everywhere You Need to Be Step 2: You Must Engage Your Prospects & Existing Customers So Let’s Talk About What Social Networking MeansTo Your Business … In Order to Stay Competitive, You Must Be Present Where Your Clients & Prospective Clients Are. The Business that Don’t, May Be Pushed Aside By the Businesses that Do. Marketing that Puts You Everywhere You Need to Be The Good News is . . . It’s Not Too Late! There is Still Time To Get Established! Marketing that Puts You Everywhere You Need to Be So What Do You Do? Get in the Mix! And, Do It Right! It’s NOT “Set and Forget.” To Engage Properly, Your Business Must Share Content that’s Fresh and Interesting / Useful / Helpful! If Your Business is not Delivering Something New and Interesting or Engaging on a Regular Basis, People will NOT Connect with You. Social Networking is, well, Social! And It Takes a Strong Effort! Marketing that Puts You Everywhere You Need to Be Step 2: You Must Engage Your Prospects & Existing Customers Get Found and Engage with Your Prospects on Their Terms. They WILL Follow You on Twitter, Friend You on Facebook, and will Subscribe to Your YouTube Channel, IF... You Offer Insightful Information, Expert Perspective, Recommendations, News, Coupons, Membership Privileges … Whatever You Think will Appeal to Your Ideal Client! Let’s Look at Some Examples: Marketing that Puts You Everywhere You Need to Be Step 2: You Must Engage Your Prospects & Existing Customers Offer Insightful Information - Local businesses can discuss local issues - How-to Tips / Do It Yourself Info - Public Service Announcements Offer Expert Perspective - You Are an Expert – reflect this everywhere! - Talk About What You’ve Been Working On Lately - Common Pitfalls and How to Avoid Them Marketing that Puts You Everywhere You Need to Be Step 2: You Must Engage Your Prospects & Existing Customers Offer Recommendations - As an expert, what do you value or recommend? - Chamber Members can give each other testimonials - Make Referrals / Linked In Offer News - What’s going on in your industry? - What’s going on in your Ideal Clients’ world? - What’s going in town/state/country/world? Marketing that Puts You Everywhere You Need to Be Step 2: You Must Engage Your Prospects & Existing Customers Offer Coupons - People are always looking for a bargain - Groupon / Living Social / Daily Deals / FB Deals - Use them to grow your customer list Offer Membership Privileges - Membership has its Privileges for sure! - Special events / Special Offers / Special Access Marketing that Puts You Everywhere You Need to Be Step 2: You Must Engage Your Prospects & Existing Customers It’s All About . . . Building Relationships Earning Their Trust Earning Their Business Marketing that Puts You Everywhere You Need to Be Step 3: Take Action and Remain Active Marketing that Puts You Everywhere You Need to Be Step 3: You Must Take Action AND Remain Active First Things First . . . - You’ve Got to Get Out There and Get Found - You’ve Got to Create the Necessary Web Presence - You’ve Got to Start Monitoring Your Brand Marketing that Puts You Everywhere You Need to Be Step 3: You Must Take Action AND Remain Active Create a Long-term Marketing Plan Build a Marketing Program Incrementally to Control Costs Over Time, you Can Integrate all the Necessary Elements so They Amplify Each Other— Search Engines, Video, Social Media, Mobile Marketing Marketing that Puts You Everywhere You Need to Be Step 3: You Must Take Action AND Remain Active Identify WHO Your Ideal Client Is and Where They Are Spending Time Looking For You Next, set up a presence for yourself wherever they are Last, engage them and keep on communicating with them Marketing that Puts You Everywhere You Need to Be So Let’s Recap: Marketing that Puts You Everywhere You Need to Be Step 1: Your Business Must be Easy to Find on the Internet Step 2: Engage Your Target Customers & Existing Clients Step 3: Take Action and Remain Active Marketing that Puts You Everywhere You Need to Be Step 4: Have An Easy Way To Communicate Over Time Marketing that Puts You Everywhere You Need to Be Step 4: You Must Have An Easy Way To Communicate Over Time Monetize All The Work You Do! Continue to Engage & Follow up Continue to Stay in Front of Your Prospects & Clients Continue to Provide Valuable Information Continue to Make Offers Continue to SELL! Marketing that Puts You Everywhere You Need to Be Step 4: You Must Have An Easy Way To Communicate Over Time What Are You Doing to … Capture New Leads? Communicate with Existing Clients? What Tools Do You Use? What Are Your Strategies? What Are Your Tactics? Marketing that Puts You Everywhere You Need to Be Step 4: You Must Have An Easy Way To Communicate Over Time If You’re Going to Stay In Business… You Need to Follow Up You Need to Communicate and Follow Through You Need to Have Leads and Follow Up on Those Leads You Need to Make Sales in Order to Make Money Consider Your Cost of Sale! It Costs 6 to 7 Times More to get a New Customer to Buy than it does to get an Existing Customer to Repurchase Marketing that Puts You Everywhere You Need to Be Step 4: You Must Have An Easy Way To Communicate Over Time It’s Difficult to: - Write Copy - Capture Leads - Follow Up - Make Offers AND RUN YOUR BUSINESS SUCCESSFULLY - Make Sales Without An Automated System! Marketing that Puts You Everywhere You Need to Be Step 4: You Must Have An Easy Way To Communicate Over Time The Most Effective Way to Communicate and Follow Up: A Phonecall or a Visit will Always be the Best Way to Keep in Touch vis-à-vis Customer Service A Combination of eMail Marketing, Social Media Marketing and Mobile/Text Message Marketing is Very Effective (Called “Cross-Channel Marketing”) Marketing that Puts You Everywhere You Need to Be Step 4: You Must Have An Easy Way To Communicate Over Time Consider Where Your Ideal Client Spends All Their Time (besides Social Media)? 91% of Americans have Mobile Phones 20% of them (about 45 Million People) have Phones with Internet Capability Your Prospects and Customers are using Social Media – On their Computers AND on their Mobile Phones If You’re Business is Not in the Mix, Communication is Basically Taking Place Without You! Marketing that Puts You Everywhere You Need to Be Step 4: You Must Have An Easy Way To Communicate Over Time Let’s Talk About Where You’re Finding Leads - Networking / Events Telephone Book / Directories Referrals Advertising / Marketing Your Website Your Social Media Sites Local Signage Search Engines Television / Radio / Other Media How Are You Measuring The Success of Your System? Marketing that Puts You Everywhere You Need to Be Step 4: You Must Have An Easy Way To Communicate Over Time Let’s Talk About Where You’re Finding Leads Public Speaking Public Radio Business Cards Yellow Pages Customer Loyalty Thank You Notes Guarantees Barter Surveys Postcards Signage Sweepstakes Outdoor Media Contests Occasions Directories Testimonials Sales Letters Follow-up Marketing Viral Marketing Email Direct Mail Up-sells Welcome Message Marketing that Puts You Everywhere You Need to Be Freebies Catalogs Promotions Private Label Continuity Programs Price Reduction Endorsements Voicemail Special Pricing Pre-selling Affiliate Programs / Joint Ventures Events Newspaper Mailing Lists Newsletters Affinity Marketing (Bundling) Network Marketing List Building Database Marketing Public Relations Advertising Tips & Tricks Pay-per-Click Interviews SEO Auctions eBooks Membership Sites Social Media Videos Website Ezines Internet Marketing Blogging Auto-responders Banner Ads Ebay Internet Radio Step 4: You Must Have An Easy Way To Communicate Over Time Your Sales Funnel Should Look Like This! Marketing that Puts You Everywhere You Need to Be Step 4: You Must Have An Easy Way To Communicate Over Time You Should Have At Least 5 Channels To Capture Leads and Communicate Marketing that Puts You Everywhere You Need to Be Step 4: You Must Have An Easy Way To Communicate Over Time Let’s Talk About Ways You Communicate/Follow Up - Email Video Email / Audio Email Phone Call / Voice Mail Postcard Letter Text Message Webinar / Seminar Teleseminar How Are You Measuring The Success of Your System? Marketing that Puts You Everywhere You Need to Be Step 4: You Must Have An Easy Way To Communicate Over Time Let’s Talk About Ways You Communicate/Follow Up Marketing that Puts You Everywhere You Need to Be Step 4: You Must Have An Easy Way To Communicate Over Time You’ve Got to Communicate – Both Talk AND Listen! Communications Must be Targeted Not “Spray and Pray” Communications Must Be Measurable You WILL Increase Your Sales Rate by Up to 5x With Multiple Channels of Communication Marketing that Puts You Everywhere You Need to Be Step 4: You Must Have An Easy Way To Communicate Over Time Cross-Channel Marketing: Starts With Capturing Leads and Building a List The Truth Is You Can Have 2,000 to 3,000 Followers on Facebook or Twitter, but If You Put an Offer on Either, You’re Lucky If You Get 10-20 People Interested You Need to Have Lead Capture Channels Marketing that Puts You Everywhere You Need to Be Step 4: You Must Have An Easy Way To Communicate Over Time Right Now, Text Message Marketing is HOT! 152 Billion Mobile Text Messages are Sent Each Month Most People Have their Social Media Messages Delivered via Text Message or Email or Both! 90% of Text Messages are Read Within One Minute of Receipt Marketing that Puts You Everywhere You Need to Be Think About What Would Be The Key to a Successful Marketing Program for YOUR Business Marketing that Puts You Everywhere You Need to Be Would You Like to Apply These Strategies to Your Business? How We Can Help: Conduct a Marketing Assessment (of You AND Your Competitors) to Determine Which Elements are the Most Important for You Right Now Create Strategic Local Directory Profiles Create a Full Presence on the Top Social Media Channels Thorough Keyword Research Incorporated Into Your Website Marketing that Puts You Everywhere You Need to Be Would You Like to Apply These Strategies to Your Business? How We Can Help: Set up Your Cross-Channel Marketing System Teach You How and Where to Start How To Build Incrementally How To Measure Results How To Do it with Zero Extra Work on Your Part Marketing that Puts You Everywhere You Need to Be Would You Like to Apply These Strategies to Your Business? Basically, We Create Your Blueprint Marketing that Puts You Everywhere You Need to Be Would You Like to Apply These Strategies to Your Business? We’ll put a plan together for you based on our assessment. We’ll Set Up Your Social Media Accounts and Customize them for Optimal Conversion. We’ll Teach You What You Need to Know In Order to Get You Going and Keep You Moving Forward. It will be Your Plan to Keep and Execute However You Wish. Marketing that Puts You Everywhere You Need to Be Would You Like to Apply These Strategies to Your Business? X One time cost of $2,499 One time cost of $1,499 Marketing that Puts You Everywhere You Need to Be Would You Like to Apply These Strategies to Your Business? AND, We can continue to do it all for you -- with zero extra work on your part Marketing that Puts You Everywhere You Need to Be Would You Like to Apply These Strategies to Your Business? We’ll Expand Your Directory Presence Monthly, Making Ongoing Recommendations and Changes We’ll Create Awareness Campaigns in order to Solicit Positive Feedback from Your Customers (Huge Traffic Booster) We’ll Conduct Your Brand Monitoring and Manage Your Reputation We’ll Assist with Your Automated Communication Campaigns We’ll Issue You a Monthly Analytics Report So That You Can Measure Your Success Marketing that Puts You Everywhere You Need to Be Would You Like to Apply These Strategies to Your Business? Monthly Fees Start at $300 Marketing that Puts You Everywhere You Need to Be Let’s get started right now by Answering Your Questions! Marketing that Puts You Everywhere You Need to Be