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Name: Dheeraj Chawla
Personal
Information
Education,
Certificates and
Trainings
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Position: Network/Servers Support Engineer
Nationality: Indian
Date of birth: 16 August 1978
Years of experience: 13.5 years
Education
 Bachelor in Business Administration from Madurai Kamraj
University, 2003
Certifications
 CompTIA Security+ Certified
 CompTIA Server+ Certified
 CCNA - Cisco Certified Network Associate
 CCSP – Cisco Certified Security Professional
 CISS - Cisco Information Security Specialist
 CCSP – Cisco Certified Security Professional
 CNACS - Cisco Network Admission Control Specialist
 CFS – Cisco Firewall Specialist
 Cisco IOS Security Specialist
 Cisco IPS Specialist
 HP Accredited Product Specialist
 HP Accredited Integration Specialist
 IBM – System x Technical
 ITIL V3 Foundation Certified
 MCSA Security - Microsoft Windows Server 2003
 MCSE Security - Microsoft Windows Server 2003
 MCITP - Enterprise Support Technician on Windows Vista
 MCTS - System Center Operations Manager, Configuration
 MCTS - System Center Configuration Manager, Configuration
 MCTS - Windows Server 2008 Active Directory, Configuration
 MCTS - Windows Server 2008 Network Infrastructure,
Configuration
 MCTS - Windows Server 2008 Applications Infrastructure,
Configuration
 MCTS - Exchange Server 2007, Configuration
 MCTS - Business Desktop Deployment
 MCTS - Microsoft Windows Vista, Configuration
 MCSE – Microsoft Windows Server 2003 / NT 4.0
 MCSA – Microsoft Windows Server 2003
 MCP + I
 MCP
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Symantec – VCS Data Protection Troubleshooting Specialist
for Windows using NetBackup 5.0
Symantec - VCS Backup Exec 10.0 Administrator
VMWare Certified Professional
CISSP in progress
Courses
 MCSE Certification, Infocenter Training, March to July, 2006
 CCNA Certification, New Horizons Training Center , April to
May, 2002
 Internal Quality Auditor, Bureau Veritas, December, 2005
 Microsoft Exchange 2003, Infocenter Training, April to May,
2004
 Microsoft Exchange 2000, Infocenter Training, April to May,
2003
 Microsoft® System Center Configuration Manager 2007,
Configuring (070-401)
 Linux +, Infocenter Training, December, 2003 to January,
2004
 Administrating MS SQL 2000, Infocenter Training, September
to October, 2001
Work Experience
Diyar United Company – KOC Outsourcing Project, Kuwait
Network/Servers Support Engineer
August 2006 to Date
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Installation, Administration and maintenance of Microsoft
Servers
Daily operational checks of all Microsoft Servers
Maintaining and Supporting VPN Servers the issues related to
VPN Connection
Testing and implementing windows updates for KOC and
KGOC
Monitoring, supporting and ensuring Antivirus Updates on all
the machines, servers and troubleshoot issues related to Anti
Virus errors for KOC and KGOC.
Monitor and supporting External and Internal DNS servers
with Domain controllers for KOC and KGOC
Monitor and support ISA servers for KOC and KGOC.
Implementing and assigning data security on all file servers
Creation and administration of Security groups, domain
Testing and implementing Group Policy for KGOC and KOC
domains.
Firmware and BIOS updates on IBM servers.
Maintain test environment for network related changes and
releases
Using standard shell scripts to automate jobs
Troubleshooting and analysis of system and network
bottlenecks
Secure and harden Operating Systems
Securing Operating systems by Installing intrusion detection
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and prevention defenses
Configure and administer Wireless and IP Telephony
Server disk space monitoring
Server Patch Management
Hands on experience in Routing protocols and
troubleshooting network issues
Client Patch Management and Testing
Backup of all servers (including System State)
Disaster Recovery Planning (including Active Directory)
Manage WAN Topologies (DSL, Frame relay, ATM)
Configuring and troubleshooting of print servers.
Monitor performance and availability of all servers on a daily
basis.
Updating the SAN storage Controllers and hard disk
microcode.
Installation and Implementation of a Clustering Environment
for the SQL Database.
Setting up and maintaining cluster technologies
Administering backend applications (Active Directory and
Exchange)
Configuring and administering DHCP, DNS and WINS for
Windows
Managed and maintained hardware servers (IBM X Series,
IBM Blade Centers, DELL)
Setup and configured SAN storage in a clustered environment
Implemented VLAN configuration
Installation and configuration of VPN
Configured intrusion detection and intrusion protection tools
to maintain security
Analyse hardware and software related issues and resolved
efficiently
Configure monitoring and alerting tools such as Microsoft
MOM, SMS and Device Management tools
Maintaining and Supporting Quarantine VPN Servers and
resolving the issues related to VPN Connection.
Implement and setup LAN, VLAN, WAN and Wireless
connections
Imaging of Windows Servers
Mohamed Naser AL- Sayer, Kuwait
Assistant Technical Support Engineer
October 2001 to August 2006
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Network Responsibility such as for Servers running Windows
2003 and Windows 2000 and Monitoring and
troubleshooting of network services such as Active Directory
DHCP, DNS and WINS
Installation and Implementation of Networking Equipment
such as Servers, Routers, Switches, Network Printers, PIX
Firewall, Storage Area Network Switches, External Storage,
Backup Tape Library
Monitoring of Network Links and establishing of new links for
Network and Internet purposes such as Data DSL links for
Interconnecting branches to the Head Office. Implementing
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The Virtual Private Network over the Internet for
interconnecting branches across the Globe
Manage WAN Topologies (DSL, Frame relay, ATM)
Configuring and troubleshooting of print servers.
Monitor performance and availability of all servers on a daily
basis.
Installation and administration of Active Directory and
Exchange servers.
Administration of File and print servers.
Configuring the IBM SAN Storage to Fiber Switches & Servers
Configuring and setting up the SAN storage
Updating the SAN storage Controllers and hard disk
microcode.
Implemented Windows 2003 Server for basis for File Servers,
Database Servers. Having Professional Experience on
Exchange Server both 2000 and 2003 Editions
Installation and Implementation of IBM X Series Servers 232,
345, 440, 335 & Blade HS 20 System with Windows 2000 and
Windows 2003 Server & Advanced/Enterprise Editions
(2000/2003) as per the requirements
Installation and Implementation of Windows Share Point
Portal 2005 to be used as a Portal Website for the Section
Providing Support to other Engineers for problems related to
Network Issues
Implementation of a strong Antivirus Solution such as
Symantec Antivirus and implementation of WSUS for
updating the Windows Clients whenever there is a Security or
Critical Update released by Microsoft
Proper knowledge of Maintaining of IBM based X Series
Servers & Blade HS 20 System
Knowledge of proper planning for future expansion as per the
requirements
International Networks Centre, Kuwait
Resident Technical Support Engineer
May 2001 to October 2001
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Network Responsibility such as for Servers running Windows
2000 and Windows NT 4.0, Monitoring and troubleshooting
of network services such as Security Account Manager, DHCP,
DNS and WINS.
Implementing and Maintenance of Network Switches
Monitoring of Network Links and establishing of new links for
Network and Internet purposes
Implemented Windows 2000 Server for basis for File Servers,
Database Servers, Exchange Server and Lotus Notes Domino
Server.
Installation and Implementation of IBM Servers 232 X Series
with Windows 2000 Server Edition.
Providing Knowledge transfer to other Engineers for problems
related to Network Issues
Global Net Center, Kuwait
Technical Support Engineer
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August 1999 to May 2001
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Technical Skills and
Qualifications
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Complete Network Responsibilities including Servers Windows
NT 4.0 and Windows 2000 Advanced Server, Exchange
Server 5.5 and 2000.
Creating, Configuring and Monitoring the Internet Link via
MRTG.
Backing up the RADIUS Database and restoring it when ever
there was a failure.
Handling Customer problems due to Internet related issues.
Configuring the Network Dial-in Devices for the Customers to
Dial in
Planning and Implementation of Active Directory based on
Windows 2003 Technology. Imported the Accounts from a
Windows 2000 Domain Controller with the passwords and
created a fresh Windows 2003 domain
Installation of Exchange 2003 Server along with importing
the existing user mail boxes from Exchange 2000 and
preserving the user settings such as Contacts, Emails and
appointments
Installation and Implementation of an IPCOP a Linux based
Firewall for local proxy users and also implementing it to be
used as a Virtual Private Network Connection Server. The
IPCOP VPN is a feature which allows the remote users to dial
in to the corporate Network
Change in the Corporate IP Network Structure by
implementing a change in the IP Address functionality. The
Corporate Network was using a Public IP Structure and
required for the change to a Private IP Network change
Installation and Implementation of the Veritas Backup exec
for backing up the Exchange Database and also backing each
and every email at brick level, which would allow restoring
even a single email. The Tape Library which was used was an
External IBM Tape Library interconnected via the SAN
Installation and Implementation of a Clustering Environment
for the SQL Database. Veritas Storage Foundation High
Availability was installed along with Windows 2000 Advanced
Server. This project involved the usage of SAN Switches,
External SAN Storage and Tape Library for Backup
Installation and Implementation of Cisco VPN Router 2600
Series. This would enable the corporation to allow remote
users to connect to the Corporate Network securely via the
Internet without having any hacker intrusion
Knowledge of changing the Public IP Address while changing
the Internet Service from one provider to another
Implementation of Cisco Switches (2650G switches) in the
Corporate Network. Working knowledge of creating a VLAN
and also assigning IP Address for managing the Switch
Implementation of the Print Server Movement from Windows
2000 to Windows 2003. This project involved movement of
the printers from Windows 2000 to Windows 2003
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Installation and Implementation of the Share Point Portal
Server Service 2003. This project allowed the Corporate to
create a shared site where we could share the Documents
and also create sub sites for each section
Implementation of Live Communication Server 2005. This
project allows the Corporate Network to use MSN Messenger
over the network without having any intervention with the
Internet
Blocking Access to MSN and Yahoo chatting software by
creating an Access-List on the Router. This enabled the
Corporation to block the MSN and Yahoo chatting access from
the employees
Installation, Configuration and Maintenance for the Web
server of the company. This project involved in the
Configuration of the IIS for the Company Website. The server
was installed onto Windows 2003 and using IIS 6.0
Excellent Knowledge of DNS and Name Servers which are
required for the registration of any Domain Name on the
Internet and other requirements which are necessary for
hosting a Website
Installation, Configuration & Implementation of Microsoft
(Sybari) based Antispam. This project involved the usage of
Sybari Antispam which enabled the corporate to be protected
from Viruses and spam email
Installation Configuration and Implementation of Windows
Server update Service. This project enabled all the Client
computers which are connected to the network by automatic
scheduling the updates which are released by the vendor.
This also provides a level of security and as the client
machines do not need to connect to the internet as the server
will only connect and download the updates
Installation Configuration and Implementation of the HS 20
Blade Centre from IBM. The Blade Center allows you to use
an External Storage and also uses less storage space. Upto
14 Servers can be loaded up into one chassis
Management and Implementation of the Cisco based PIX
Firewall. This project enabled the corporate network to
maintain an Internet Connectivity and also to be safe from
the hackers without exposing the Local network to the
Internet
Installation and Configuration of a Hardware Linux based
Antispam known as Barracuda Antispam. This project enabled
the organization to choose their own emails which need to be
blocked and which don’t, as spam email is some thing to the
administrator could not be spam for the receiver
Installation of Altiris Dell Client Management module to
manage the Dell Clients in a enterprise via the Altiris Console
Installation and Configuration of an Imaging Solution by
using the Acronis Enterprise Imaging Client to have the
ability of image the servers. This Project enabled us to create
images as a backup and to restore them back to similar
hardware.
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Languages
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English and Arabic
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