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Name: Dheeraj Chawla Personal Information Education, Certificates and Trainings Position: Network/Servers Support Engineer Nationality: Indian Date of birth: 16 August 1978 Years of experience: 13.5 years Education Bachelor in Business Administration from Madurai Kamraj University, 2003 Certifications CompTIA Security+ Certified CompTIA Server+ Certified CCNA - Cisco Certified Network Associate CCSP – Cisco Certified Security Professional CISS - Cisco Information Security Specialist CCSP – Cisco Certified Security Professional CNACS - Cisco Network Admission Control Specialist CFS – Cisco Firewall Specialist Cisco IOS Security Specialist Cisco IPS Specialist HP Accredited Product Specialist HP Accredited Integration Specialist IBM – System x Technical ITIL V3 Foundation Certified MCSA Security - Microsoft Windows Server 2003 MCSE Security - Microsoft Windows Server 2003 MCITP - Enterprise Support Technician on Windows Vista MCTS - System Center Operations Manager, Configuration MCTS - System Center Configuration Manager, Configuration MCTS - Windows Server 2008 Active Directory, Configuration MCTS - Windows Server 2008 Network Infrastructure, Configuration MCTS - Windows Server 2008 Applications Infrastructure, Configuration MCTS - Exchange Server 2007, Configuration MCTS - Business Desktop Deployment MCTS - Microsoft Windows Vista, Configuration MCSE – Microsoft Windows Server 2003 / NT 4.0 MCSA – Microsoft Windows Server 2003 MCP + I MCP Page 1 of 7 Symantec – VCS Data Protection Troubleshooting Specialist for Windows using NetBackup 5.0 Symantec - VCS Backup Exec 10.0 Administrator VMWare Certified Professional CISSP in progress Courses MCSE Certification, Infocenter Training, March to July, 2006 CCNA Certification, New Horizons Training Center , April to May, 2002 Internal Quality Auditor, Bureau Veritas, December, 2005 Microsoft Exchange 2003, Infocenter Training, April to May, 2004 Microsoft Exchange 2000, Infocenter Training, April to May, 2003 Microsoft® System Center Configuration Manager 2007, Configuring (070-401) Linux +, Infocenter Training, December, 2003 to January, 2004 Administrating MS SQL 2000, Infocenter Training, September to October, 2001 Work Experience Diyar United Company – KOC Outsourcing Project, Kuwait Network/Servers Support Engineer August 2006 to Date Installation, Administration and maintenance of Microsoft Servers Daily operational checks of all Microsoft Servers Maintaining and Supporting VPN Servers the issues related to VPN Connection Testing and implementing windows updates for KOC and KGOC Monitoring, supporting and ensuring Antivirus Updates on all the machines, servers and troubleshoot issues related to Anti Virus errors for KOC and KGOC. Monitor and supporting External and Internal DNS servers with Domain controllers for KOC and KGOC Monitor and support ISA servers for KOC and KGOC. Implementing and assigning data security on all file servers Creation and administration of Security groups, domain Testing and implementing Group Policy for KGOC and KOC domains. Firmware and BIOS updates on IBM servers. Maintain test environment for network related changes and releases Using standard shell scripts to automate jobs Troubleshooting and analysis of system and network bottlenecks Secure and harden Operating Systems Securing Operating systems by Installing intrusion detection Page 2 of 7 and prevention defenses Configure and administer Wireless and IP Telephony Server disk space monitoring Server Patch Management Hands on experience in Routing protocols and troubleshooting network issues Client Patch Management and Testing Backup of all servers (including System State) Disaster Recovery Planning (including Active Directory) Manage WAN Topologies (DSL, Frame relay, ATM) Configuring and troubleshooting of print servers. Monitor performance and availability of all servers on a daily basis. Updating the SAN storage Controllers and hard disk microcode. Installation and Implementation of a Clustering Environment for the SQL Database. Setting up and maintaining cluster technologies Administering backend applications (Active Directory and Exchange) Configuring and administering DHCP, DNS and WINS for Windows Managed and maintained hardware servers (IBM X Series, IBM Blade Centers, DELL) Setup and configured SAN storage in a clustered environment Implemented VLAN configuration Installation and configuration of VPN Configured intrusion detection and intrusion protection tools to maintain security Analyse hardware and software related issues and resolved efficiently Configure monitoring and alerting tools such as Microsoft MOM, SMS and Device Management tools Maintaining and Supporting Quarantine VPN Servers and resolving the issues related to VPN Connection. Implement and setup LAN, VLAN, WAN and Wireless connections Imaging of Windows Servers Mohamed Naser AL- Sayer, Kuwait Assistant Technical Support Engineer October 2001 to August 2006 Network Responsibility such as for Servers running Windows 2003 and Windows 2000 and Monitoring and troubleshooting of network services such as Active Directory DHCP, DNS and WINS Installation and Implementation of Networking Equipment such as Servers, Routers, Switches, Network Printers, PIX Firewall, Storage Area Network Switches, External Storage, Backup Tape Library Monitoring of Network Links and establishing of new links for Network and Internet purposes such as Data DSL links for Interconnecting branches to the Head Office. Implementing Page 3 of 7 The Virtual Private Network over the Internet for interconnecting branches across the Globe Manage WAN Topologies (DSL, Frame relay, ATM) Configuring and troubleshooting of print servers. Monitor performance and availability of all servers on a daily basis. Installation and administration of Active Directory and Exchange servers. Administration of File and print servers. Configuring the IBM SAN Storage to Fiber Switches & Servers Configuring and setting up the SAN storage Updating the SAN storage Controllers and hard disk microcode. Implemented Windows 2003 Server for basis for File Servers, Database Servers. Having Professional Experience on Exchange Server both 2000 and 2003 Editions Installation and Implementation of IBM X Series Servers 232, 345, 440, 335 & Blade HS 20 System with Windows 2000 and Windows 2003 Server & Advanced/Enterprise Editions (2000/2003) as per the requirements Installation and Implementation of Windows Share Point Portal 2005 to be used as a Portal Website for the Section Providing Support to other Engineers for problems related to Network Issues Implementation of a strong Antivirus Solution such as Symantec Antivirus and implementation of WSUS for updating the Windows Clients whenever there is a Security or Critical Update released by Microsoft Proper knowledge of Maintaining of IBM based X Series Servers & Blade HS 20 System Knowledge of proper planning for future expansion as per the requirements International Networks Centre, Kuwait Resident Technical Support Engineer May 2001 to October 2001 Network Responsibility such as for Servers running Windows 2000 and Windows NT 4.0, Monitoring and troubleshooting of network services such as Security Account Manager, DHCP, DNS and WINS. Implementing and Maintenance of Network Switches Monitoring of Network Links and establishing of new links for Network and Internet purposes Implemented Windows 2000 Server for basis for File Servers, Database Servers, Exchange Server and Lotus Notes Domino Server. Installation and Implementation of IBM Servers 232 X Series with Windows 2000 Server Edition. Providing Knowledge transfer to other Engineers for problems related to Network Issues Global Net Center, Kuwait Technical Support Engineer Page 4 of 7 August 1999 to May 2001 Technical Skills and Qualifications Complete Network Responsibilities including Servers Windows NT 4.0 and Windows 2000 Advanced Server, Exchange Server 5.5 and 2000. Creating, Configuring and Monitoring the Internet Link via MRTG. Backing up the RADIUS Database and restoring it when ever there was a failure. Handling Customer problems due to Internet related issues. Configuring the Network Dial-in Devices for the Customers to Dial in Planning and Implementation of Active Directory based on Windows 2003 Technology. Imported the Accounts from a Windows 2000 Domain Controller with the passwords and created a fresh Windows 2003 domain Installation of Exchange 2003 Server along with importing the existing user mail boxes from Exchange 2000 and preserving the user settings such as Contacts, Emails and appointments Installation and Implementation of an IPCOP a Linux based Firewall for local proxy users and also implementing it to be used as a Virtual Private Network Connection Server. The IPCOP VPN is a feature which allows the remote users to dial in to the corporate Network Change in the Corporate IP Network Structure by implementing a change in the IP Address functionality. The Corporate Network was using a Public IP Structure and required for the change to a Private IP Network change Installation and Implementation of the Veritas Backup exec for backing up the Exchange Database and also backing each and every email at brick level, which would allow restoring even a single email. The Tape Library which was used was an External IBM Tape Library interconnected via the SAN Installation and Implementation of a Clustering Environment for the SQL Database. Veritas Storage Foundation High Availability was installed along with Windows 2000 Advanced Server. This project involved the usage of SAN Switches, External SAN Storage and Tape Library for Backup Installation and Implementation of Cisco VPN Router 2600 Series. This would enable the corporation to allow remote users to connect to the Corporate Network securely via the Internet without having any hacker intrusion Knowledge of changing the Public IP Address while changing the Internet Service from one provider to another Implementation of Cisco Switches (2650G switches) in the Corporate Network. Working knowledge of creating a VLAN and also assigning IP Address for managing the Switch Implementation of the Print Server Movement from Windows 2000 to Windows 2003. This project involved movement of the printers from Windows 2000 to Windows 2003 Page 5 of 7 Installation and Implementation of the Share Point Portal Server Service 2003. This project allowed the Corporate to create a shared site where we could share the Documents and also create sub sites for each section Implementation of Live Communication Server 2005. This project allows the Corporate Network to use MSN Messenger over the network without having any intervention with the Internet Blocking Access to MSN and Yahoo chatting software by creating an Access-List on the Router. This enabled the Corporation to block the MSN and Yahoo chatting access from the employees Installation, Configuration and Maintenance for the Web server of the company. This project involved in the Configuration of the IIS for the Company Website. The server was installed onto Windows 2003 and using IIS 6.0 Excellent Knowledge of DNS and Name Servers which are required for the registration of any Domain Name on the Internet and other requirements which are necessary for hosting a Website Installation, Configuration & Implementation of Microsoft (Sybari) based Antispam. This project involved the usage of Sybari Antispam which enabled the corporate to be protected from Viruses and spam email Installation Configuration and Implementation of Windows Server update Service. This project enabled all the Client computers which are connected to the network by automatic scheduling the updates which are released by the vendor. This also provides a level of security and as the client machines do not need to connect to the internet as the server will only connect and download the updates Installation Configuration and Implementation of the HS 20 Blade Centre from IBM. The Blade Center allows you to use an External Storage and also uses less storage space. Upto 14 Servers can be loaded up into one chassis Management and Implementation of the Cisco based PIX Firewall. This project enabled the corporate network to maintain an Internet Connectivity and also to be safe from the hackers without exposing the Local network to the Internet Installation and Configuration of a Hardware Linux based Antispam known as Barracuda Antispam. This project enabled the organization to choose their own emails which need to be blocked and which don’t, as spam email is some thing to the administrator could not be spam for the receiver Installation of Altiris Dell Client Management module to manage the Dell Clients in a enterprise via the Altiris Console Installation and Configuration of an Imaging Solution by using the Acronis Enterprise Imaging Client to have the ability of image the servers. This Project enabled us to create images as a backup and to restore them back to similar hardware. Page 6 of 7 Languages English and Arabic Page 7 of 7