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Harnessing the Power of Web 2.0 Technologies for Improved Public Services Meredith Farkas September 10, 2007 Wikis Facebook Blogs RSS IM Why won’t it work? • No pressing need for it • No staff support • No plans for maintaining it Facebook Wikis Blogs RSS IM Public Services Web 2.0 Toolbox How do you share info related to public services? Reference blog Reference wiki Outward-facing Web 2.0 tools Suggestion blog RSS feed new books by subject Wiki subject guide MySpace MySpace Screencasts for instruction Strategies for Implementing Social Software Avoid technolust Will it improve library services? Will patrons use it? Involve staff at all levels in planning Start small and keep it simple Consider maintenance and sustainability Must integrate into staff workflow Training for staff and patrons In marketing focus on the functionality Questions? Just Ask! [email protected] AIM: librarianmer
