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Class 7 Agenda Computer Center Tour Text: Strategy & Technology (cont) Collaboration Tools Basics Text: Peer Production Project Time Groupware Productivity tools: – Scope: Industry – Network effect a key – Often utilized by applications as well as people Groupware Examples Email Calendar Workgroup file sharing Instant messaging Virtual meeting “Web 2.0” Email Architecture Options Design Issues Email Basics SMTP – Sendmail program IMAP – Assumes internet access POP – Predated internet Roaming – Store and retrieve preferences Webmail – “Proxy service” – Direct E-mail Mechanics Internet Virus Checking SMTP SMTP Virus Checking Receive Deliver Directory (Auth, Prefs) IMAP MailBoxes POP SMTP User (Web) File/Document Sharing Architecture Access Control Versioning Clients Notifications Instant Messaging Clients use IP “channels” to send messages – “Chat room” is essentially a port – “Buddy list” has firewall aspects block/allow lists Packets are delivered directly to the client AOL or MS act as registries, “brokers” – Track which ID’s are on which servers – ISP’s can monitor/log activity “Enterprise Instant Messaging” Discussion Question: Business Usage? Virtual Meetings Instant messaging type connections Multiple sessions between stations Options for governance, security Virtual meetings Guest Host Define Meeting Chat Port 1234 Video Set security, tools Port 3245 Whiteboard Port 2712 Shared Program Initiate calls? Found in directory, or via ip-address Port 14723 IP Sessions Enter Meeting Hang up? Web 2.0 Definition – Interactive web services for sharing Collaboration – Not a technology change – Cp Office tools, SaaS Issues – Ownership & responsibility – Degree of central control varies – Have we done the “control” phase? Web 2.0 Examples Weblogs Wiki’s Youtube (RSS Feeds) (podcasts) Text Chapter: Peer Production What is “content management”? Is “Web 2.0” new technology or new use of existing? Why should we care? What are the business uses of WebLogs? What controls might improve their effectiveness? Homework Friday – Draft of Research Paper by COB Monday – Text Chapter: Software in Flux Wednesday – Case: Zara (In Gallaugher) Friday – Final Draft of Research Paper