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Network Computing Discovery, Communication, and Collaboration 5-1 The Internet The Internet is a global network of computer networks. It links the computing resources of business, government, and educational institutions using a common computer communication protocol. 5-2 The Internet • • • • Discovery Communication Collaboration Information superhighways 5-3 The Internet: Characteristics and Capabilities • • • • • • Accessing the internet TV access Internet (network) terminal TCP/IP Resources Benefits 5-4 The Internet: Benefits • • • • • • • Messages - low cost Access to government information Library of Congress Forum Download documents and software Electronic commerce Access to newspapers, magazines, and books 5-5 The Internet: Benefits • • • • • • Cultural events Entertainment Collaborative research Free telephone call and video conferencing Access to museums worldwide Web translators - access to information in other languages 5-6 Supporting Discovery: Via the Web The WWW is a vast collection of interconnected pages of information that are stored on computers around the world which are connected to the Internet. 5-7 Supporting Discovery: Via the Web • • • • Hyperlinks Hypertext Web site Client / server architecture 5-8 Supporting Discovery: Benefits of the Web • • • • Open Resourceful Efficient Dynamic 5-9 Supporting Discovery: Via the Web • • • • • Creating Web documents Search engines Gopher Downloading software and files Supporting communication 5-10 Supporting Communication Communication is an interpersonal process of sending and receiving symbols with messages attached to them. 5-11 Supporting Communication: Factors Determining the Uses of Information Technology • • • • • Participants Nature of sources and destinations Location Time Media 5-12 Time / Place Framework • • • • Same-time/same-place Same-time/different-place Different-time/same-place Different-time/different-place 5-13 Place Same Different Same Time Different 5-14 Supporting Communication • Electronic mail - e-mail – Internet and intranet • Chat programs • Newsgroups • Mailing lists and electronic bulletin boards 5-15 Supporting Collaboration Collaboration refers to the mutual efforts by two or more individuals who perform activities in order to accomplish certain tasks. 5-16 Supporting Collaboration • Conventional approach – Nominal group technique – Delphi method • Using IT to support groupwork • Workflow systems • Screen sharing 5-17 Groupware: Technologies and Infrastructure • • • • • Visual communication Electronic voice communication Group Decision Support Systems (GDSS) Integrated technologies Intranet and extranet 5-18 Visual Communication • Video teleconferencing • Video mail 5-19 Electronic Voice Communication • Advantages • Applications 5-20 Electronic Voice Communication Advantages • • • • • • Hands-free / eyes-free operations Disabled employees - voice commands Portable voice terminals Voice terminals - rugged Faster Fewer errors 5-21 Electronic Voice Communication Applications • • • • • Interactive voice recognition Voice annotation Automated attendant Voice mail Audiotext 5-22 Group Decision Support Systems (GDSS) A group decision support system is an interactive computer-based system that facilitates the solution of semistructured and unstructured problems by a group of decision makers. 5-23 Group Decision Support Systems • Supporting face-to-face meetings • Applications 5-24 Group Decision Support Systems Supporting face-to-face meetings • • • • Hardware Software People Procedures 5-25 Group Decision Support Systems Applications • • • • • IRS - quality improvement European auto industry - support experts San Trans - contract negotiations El Rio Health Care - contract negotiations City of Louisville - public education 5-26 Integrated Technologies: Examples • • • • PictureTel Cardiff Software Netscape Communicator Lotus Notes / Domino 5-27 Lotus Notes Lotus notes is a Windows-based client/server platform for developing and deploying groupware applications. 5-28 Lotus Notes Capabilities • • • • Tracking Team discussion Broadcasting References 5-29 Lotus Notes • Application categories – Things to do – Contract library – Corporate policy documents • Notes’ databases – Discussion databases – Document libraries – Information services 5-30 The Intranet The Intranet, or internal Web, is a network architecture designed to serve the internal informational needs of a company using Web concepts and tools. 5-31 5-32 Extranets The extranet is an infrastructure that allows secure communications among business partners. 5-33 Internet Implementation Topics • Internet-based software agents • Internet-based data mining • Ethics on the net 5-34 Internet-based Software Agents • E-mail agents • Web-browsing-assisting agents • Intelligent indexing agents 5-35 Internet-based Data Mining • Resource discovery • Information extraction • Generalization 5-36 Ethics on the Net • • • • • • Privacy and ethics in e-mail Right of free speech Copyright Privacy of patient’s information Internet manners Monitoring employee’s use of the Internet 5-37 Managerial Issues • • • • • • Security of communication Data crossing national boarders Congestion Control of employee time and activities Questionnaires and referenda Organizational impacts 5-38 Managerial Issues • • • • Use of the decision room Cost-benefit justification Legal issues Controlling the access and managing the content of the material on the intranet 5-39 Copyright 1999 John Wiley & Sons, Incorporated. All rights reserved. Reproduction or translation of this work beyond that permitted in Section 117 of the 1976 United States Copyright Act without the express written permission of the copyright owner in unlawful. Request for further information should be addressed to the Permissions Department, John Wiley & Son, Inc. Adopters of the textbook are granted permission to make back-up copies for his/her own use only, to make copies for distribution to student of the course the textbook is used in, and to modify this material to best suit their instructional needs. Under no circumstances can copies be made for resale. The publisher assumes no responsibility for errors, omissions, or damages, caused by the use of these programs or from the use of the information contained herein. 5-40