Download Lo205: E-Handel: Pervasive Computing

IN350 Document Management &
Information Steering
Introduction to Document Management.
Class 1
August 26, 2002
Judith A. Molka-Danielsen
[email protected]
http://www.himolde.no/~molka
Definitions for Document
Management
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The changing definition of the Document
Document Management Systems
Knowledge Management
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Why do we care about these issues?
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Definitions for Document
Management
The defintion of the Document
 ”A document is an identifiable entity having some
durable form, produced by persons towards the goal of
communication; it may take a number of forms, but
must have at least one symbolic manifestation that is
used to store or communicate information between
people. It is a cohesive entity formed of subcompoents
in logical, layout, and content form. ”(Spring,1990)
 The definition changes over time.
Definitions for Document Management
The changing definition of the Document
 entity having some durable form – it may have once
been a book or report, now it can be text, sound,
images, created on the fly, live or stored.
 produced by persons – can be produced by a
machine, individual or groups.
 towards the goal of communication- still a primary
goal.
 forms, symbolic manifestation- more complex types
 cohesive entity – can now be disjunct, made up of
many records.
 logical, layout, and content –
content,structure,style, presentation – markup
languages.
Definitions for Document
Management
Document Management Systems

DM systems are in general are systems that help with the
storage, access, controlling and monitoring of the use of
information. Examples of DM systems are many:
 Data mining, data warehousing
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Storage and retrieval systems (microfilms)
DBMS are systems to manage structured information
where re-use of information is intended.
Unstructured DM systems include groupware, email,
intranets, internet (web), EDMS for file
management.
Definitions for Document
Management
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Why do we care about these issues?
Knowledge Management –
 everything is knowledge management.
 Corporate knowledge is contained within a firms
documents.
 Sturcture and control of these documents is essential
to business activities and success.
Definitions for Document
Management

Knowledge Management – and total business value.
Total business value
Financial capital
Human capital
Intellectual capital
Structure capital
Customer capital
•Competance
•Concept
•Customer relations
•Motivation,presentation
•Manuals
•Return shopers
•Social flexibility
•Organization
•Satisfaction rating
•Result oriented
•Operating Procedures
•Delivery process & quality
Knowledge - is what we know and has not
yet been proven invalid…or what we can
know.
Knowledge Systems
Knowledge components
Accepted knowledge
Workable knowledge
Potential knowledge
ESS
DSS, KWS
TPS
``science’’- public laws,
theorems, procedures
``judgement’’- policy rules,
probabilstic parameters,
heuristics
``experience’’private experience,
current transactions,
observations
Information from the customers
Complexity of the Web Site increases for
e-business
Cost to build and
collect knowledge
Accepted
knowledge
Workable
knowledge
Expected Value from
investment (increases)
DSS
KWS
Web Site & DBMS integrated
Potential
knowledge
TPS
Catalog/Info Web Site
Complexity and Cost to build Individual Web Site Increases
Limitations of Client-Server Computing
``The Use of Knowledge and Systems Interfaces´´
Client sends variables to program using a form
scripts
client
server
HTML Pages (static, dynamic)
CGI
program variables
1. Customer fills in form and receive page back.
lookup
2. Forms info can find their way into
TPM
dbms, and datamarts, but must be
control
dbms
processed.
monitor
3. Most info on web sites are in HTML.
4. Indicies in search engines are based on HTML documents.
5. XML offers more current view of data in dbms, but
current search engine approach must change.
Knowledge use at Interfaces
for Customer Support
Logistics & Management
RMI
Suppliers Manufacturer RSI
Retailer
Information about customer demands
Moving the product to the customer
CRI
Customer
orders
Pull
System
CRI -mark, track, exchange info, report product+customer events
RMI -merchandise planning, profitability analysis, target
customers, advertising, brand mgmt, package design.
RSI -manage inventory+tracking(where, how much), purchasing
Definitions for Document Management
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Why do we care about these issues?
Document Markup Languages will play an important role in
structuring data in documents.
They will separate data content from formating structure and
appearance.
They will provide a means for version control, distribution and
sharing of documents.
They will allow for portable presentations to many different output
media.
Document Markup Languages are only part of the solution.
Topic for IN350: Domument Management
and Information Steering
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B2B sharing, distribution and control of documents involves E-business, E-commerce, logistics, integration of
intra- and inter-business systems ie. electronic payment
systems.
Document control theories – indexing, storage, retrieval,
version control, compression, information theory.
Document processing – storage medium, multimedia
standards, document standards (including markup
languages).
Document publishing – electronic versus paper, e-books,
review process.