Download RedRover Wireless Program

RedRover Wireless Program
Update for TSP Forum
RedRover Topics for the Forum
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The Basics of RedRover
RedRover and Security
Recent RedRover Enhancements
Where is RedRover
Helping Users Get Started
Troubleshooting RedRover
RedRover Contact Information
Questions
RedRover is…
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Supplemental wireless network service
Based on WiFi
NOT a secure wireless network
For the Cornell Community and Guests
RedRover allows you to…
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Surf the web
Check e-mail
Use network applications
Connect to the Internet
Secure Shell
Connect with VPN
What About Security?
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In some ways a wireless connection is
more vulnerable than a wired
connection because, Ethernet packets
sent through the air can be captured
easier using a protocol analyzer or
similar software than on wired network
connection.
What About Privacy?
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Maintaining privacy is more difficult on
a wireless connection. For
communications that require privacy,
use applications that secure the data
stream regardless if the connection is
wired or wireless.
More About Security?
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RedRover and RedRover-Guest wireless
networks do not secure the data stream
and are not designed to provide private
communications. Use these networks
as if you were speaking in public and
keep your computer operating system
and virus protection up to date.
Recent RedRover Enhancements
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Chantry Networks (now part of
Siemens)
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Next generation wireless
Not bridging Ethernet and wireless
Ethernet
Three modes of wireless supported
Improved management
Recent RedRover Enhancements
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Network Name (SSID) RedRover
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Network registry is back on for wireless.
More wireless coverage has been
established
Three modes of wireless supported
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IEEE 802.11a
IEEE 802.11b
IEEE 802.11g
Recent RedRover Enhancements
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Network Name (SSID) RedRover-Guest
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Network registry not required but, the guest
wireless network provides a limited set of services:
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Web
E-mail
Instant messaging (AIM and ICQ)
Secure shell (ssh)
File transfer protocol (FTP)
VPN (Virtual Private Network) connections
Future RedRover Enhancements
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Network Name (SSID) RedRover-WPA
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IEEE 802.11i
Where is RedRover?
Visit the below link to view updated RedRover
locations:
http://www.cit.cornell.edu/redrover/maps/
The following slide is an example of what the
main RedRover map looks like. This is currently
in the process of being updated.
Helping Users to get Started
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If not already installed, install your Wi-Fi
compliant wireless networking device.
Set RedRover as your network name (SSID).
Take your laptop to any RedRover covered
location.
If you are still connected via Ethernet also, select
the wireless card as the one you wish the
computer to use.
Bring up a browser window.
Go to http://wireless-reg.cit.cornell.edu to register
(you should be directed there automatically).
Helping Users Troubleshoot
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First questions to ask
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Have you tried to get help from
http://www.cit.cornell.edu/redrover?
Is your computer running one of the following
operating systems: Windows 98/Me/XP, Windows
NT/2000, Linux, or Macintosh OS 8.6 and above?
Do you have a Wi-Fi compliant wireless
networking device installed in your laptop?
Are you in an area with RedRover coverage? Refer
to http://www.cit.cornell.edu/redrover/maps.
Have you registered for RedRover via the web
pages at http://wireless-reg.cit.cornell.edu?
Troubleshooting Topics
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How do I install the wireless card?
Where do I put the network name?
Why do I need to register/renew?
How do I register?
What if my card doesn’t work?
What if my signal strength is low?
Installing the Wireless Card
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Refer to the manual that came with card
Refer to “Set up Your Wireless Card” on
http://www.cit.cornell.edu/redrover/setup.html
Still problems? Contact the CIT Contact Center:
 [email protected]
 255-8990
CE device or Linux system?
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If the device or system is WiFi compliant and
has a web-browser that supports redirection,
they should work with RedRover. You might
need to seek help from the provider of the
device or system.
Network Name? RedRover
Why Register/Renew?
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Cornell University faculty, staff and students
are not able to access some services or use
filesharing on campus until they register.
MAC addresses are registered for compliance
with Cornell University’s network registry
policy.
Registrations expire every 6 months and
users will receive an e-mail asking them to
renew (re-registration).
How Do I Register?
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Read and accept Terms and Conditions
Wait for next page
Check info filled in by CU Web Auth or SideCar
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User Name
NetID
MAC address of wireless card
Click “Submit”
Wait for database to be updated
Receive confirmation page and subsequent e-mail
Common Registration Errors
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Not on the wireless network
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Users will get an error page if they try to
register from the wired network. The
message states that they cannot register
from the subnet they are currently on and
must get on the wireless subnet.
Common Registration Errors
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Already registered
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If a user has already registered, they will receive a page
telling them their MAC address has already been registered
and what that address is.
Wrong User Info Presented by CU Web Auth or
SideCar
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If the user info filled in is incorrect the user will have to
follow steps to check and change the information associated
with their NetID.
Do they have a working NetID/e-mail address?
Proceed with CIT Contact Center (HelpDesk) procedures to
help a user with setting up/changing “Who Am I”
information.
Common Registration Errors
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No Confirmation E-mail Received
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If the user does not receive an e-mail with a confirmation of
their registration to their NetID, they are directed to contact
the CIT Contact Center (HelpDesk).
Do they have a working NetID/e-mail address?
Are they forwarding their e-mail to a “broken” e-mail
address?
Proceed with CIT Contact Center (HelpDesk) procedures to
help a user with setting up/changing “Who Am I” and e-mail
information.
Registration Pages Hung
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Restart the process at http://wireless-reg.cit.cornell.edu
If user gets a page saying he is already registered, then they
were successful on the first try and don’t need to try again.
My Signal Strength is Low
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Refer to http://www.cit.cornell.edu/redrover/maps to
determine if user is in a RedRover coverage zone.
Cards:
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Check the card’s client utility
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Mac Airport card:
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Click on the staircase icon to check the wireless utility for signal
strength.
Check the AirPort control strip (0-5 green dots) or the signal-level
bar in the Airport application.
Have user move closer to the access point and try to
re-establish a connection.
The AP Doesn’t Work
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Have user move to a different RedRover location to
establish if they can get a connection from another AP.
If this succeeds, the first AP might not be functioning
properly.
 TSPs
 Open a trouble ticket with the NOC.
 [email protected] or 255-9900
If the trouble is a user based problem
 Contact the CIT Contact Center.
 [email protected] or 255-8990.
Where to get more info:
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RedRover Web site
 http://www.cit.cornell.edu/redrover
General Redrover feedback
 [email protected]
Specific problems
 Contact the CIT Contact Center 8am to 8pm
 [email protected]
 255-8990
Escalation if needed
 RedRover Program Manager, Dave Barr 255-4703
Questions?