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Retail Business A perception of Our Performance Engineering Coming up Next… Retailing – an overview Retail Business Trends SWOT Retail challenges Performance Engineering solutions for Retail businesses Retailing – an overview • Consumer money drives economy and Retail is the space where consumer spend bulk of money • Consumable goods are the point of business for retailers, wholesales, distributors and manufactures • Do You know? in USA two third of the economy GDP is supported by Retail industry Retail Specific Vertical Offerings Advertising, Marketing, & Promotion Advertising Corporate Marketing In-store Marketing Media Effectiveness Customer Management / MultiChannel Integration Business Intelligence / Analytics Data Management Reporting and KPI’s Business Case and Measurement Assortment Planning Category Management Replenishment / Allocation Product Development Import Optimization / Sourcing Merchandising and Inventory Systems Vendor Management Supply Chain Strategy Network Rationalization Supply Chain Visibility International Trade Retail Asset Management Format transformation Real Estate Non-merchandise asset mngmt Service and contract mngmt Process and Workflow Operating Structure Automated Scheduling POS Systems Loss Prevention Retail Revenue Management Retail Chain Strategy Merchandising Management Operations Pricing optimization Markdown management Profitability and Gross Margin Cash Maximization Retail Standardization Data Standards (UCCnet) 6Sigma VICS, ECR RFID ePC Retail Solutions Development: Based Upon Industry Trends & Opportunities Revenue Management and Financial Supply Chain Efficient Store Operations Cost reduction studies and ABC projects Workforce eLearning and labor management Space planning analysis Loss control and shrink implementations Workflow automation and process redesign Change management programs Global Expansion Industrialization of Retail (Corporate Transformation) Corporate Dashboard and Executive Intelligence Process redesign Replace dated technology and ERP Organizational alignment Corporate cash maximization and ABC studies Outsourcing / Shared Services / Managed Services Change Management programs Post merger integration services IT and process redesign and integration Assortment, brand and customer rationalization Unique offering and private label analysis Format reconfiguration and compliance standards Post merger integration services (if acquisition) New store site and demographic studies Merchandising, branding and competitive benchmarking for international markets Change and culture alignment initiatives Collaboration Retail Consolidation Pricing determination, synchronization Markdown optimization Cash maximization and treasury management Financial supply chain analysis ABC costing and inventory valuation Collaborative new product development programs Supplier relationship management programs CPFR and B2B collaboration implementation Change management programs Adjust performance metrics (reflecting collaboration adoption and value add to participants) Retail Solutions Development: Based Upon Industry Trends & Opportunities (Cont.) Retail Commerce Standardization Retail De-Commoditization Strategic market positioning studies Target customer and product offering assessment Local branding and marketing analysis New product development and cycle time assessment Private label and bundling programs Local packaging, picking and distributing analysis Heightened Consumer Expectations CRM / BI analysis and tool implementation In-store and channel service model studies Competitive pricing models and tools Vendor SLAs, product quality standard development Benchmarking and market positioning GCI, UCCnet and EAN compliance 6 Sigma compliance HIPAA compliance: process and security implementation Master data cleansing and synchronization Order and fulfillment process standardization CPFR compliance and VICs compliance IT platform standardization and EPC data tracking B2B exchange on-boarding and standards compliance Next Generation Merchandising Strategic assortment based on local demand Real-time allocation tools Import optimization / sourcing analysis Vendor SLAs and VMI opportunity assessments Scan Based Trading (inventory ownership blur) EPC implementation for track and trace to feed real time merchandising systems Centralized / adaptive procurement processes Retail Business Trends – Top View Being Aware of changing trends in the industry is crucial to success • • • • • • • Declined of “Mom and Pop” store Internet and E-Com Problems with chained stores Repositioning of department stores Rise of discount stores Improved direct marketing Demographic Changes Customer Behavioral Trend • World population is increasingly diverse • Self-expression and individuality is a major key rather then age, gender & occupation • Mature customers are hard to get influenced by retailers, they are award of their value as consumers • Consumer lifestyle is volatile • Due to diversity consumers can represent multiple communities SWOT A SWOT analysis is used for evaluating strategic positions from both internal and external perspective SWOT Strengths • Discount store supremacy • Advances in management information • More sophisticated direct marketing • Integrated SCM & CRM systems • Availability of consumer credit SWOT Weaknesses • Full-price chain stores and declining at the expanse of discount GIANTS • Retail business needs to attract customers share with super malls & store • “Category stores” are loosing due to over proliferation and changes in consumer buying patters SWOT Opportunities • Internet based shopping experience • Premium-prices store for upper income customers • Low priced chains targeting growing families with lower income • Direct sales and distributing via internet • Entertainment in retail is a major competitive element to attract customers SWOT Threats • Traditional stores unable to compete with superstores and internet GIANTS • Keeping up changes with customer taste • Departmental stores need to reposition against discount store & internet selling • Convenience of internet shopping is a threat to get back customers to shops Increase Customer focus • Store experience and interaction with staff hold a major key of success • Marketing initiative such as promotions in conjunction with CRM strategies • Customer data analysis helps to understand the nature, habit & need, intern position products IT focus in Retail • • • • Technologies that streamline processes Improve communication Reduce cost Improve Results Growth Areas • • • • • Supply Chain Cost Management CRM Internet Business intelligence Retail Challenges for Performance • Increasing Customers Demands • Increasing Product/service Category • Increasing Product/service Promotion • Loyalty programs • Increasing Customers • Increased Sales • Order Management • Faster communication & CRM support • RFID integration • Payroll Management • Security IT infrastructure to sustain with business growth and capacity Retail additional complexities • Unpredictable consumer growth • Unpredictable consumer behavior • Unpredictable Sales Redefine Retail with Confidence Can you Answer the following? If “Yes”… … “that is your confidence” “Is your key performance pulses of businesses are identified?” “Can your Business withstand with heavy buyers on boxer day?” “Can your business ensure huge concurrent payments with confidence?” “Is your business product promotions can support thousand categories?” “Is your business stable?” “Did you choose right solution for your business?” But, If you have a scary look Redefine your business Quality Qualifiers with Performance Engineering We… Redefine Retail optimization with • Industry research, Expert Judgments • Modeling for Performance Engineering • Plug consumers of business • Business Pattern Execution Retail Performance is the key of Business Life… …Customers Growth is the key of Retail Choosing Right product from the lot Right price Right quality In Faster time, with reliability Performance Center Performance Management Lifecycle Our Performance Engineering Solutions • • • • • • • • Performance Benchmarking Capacity Planning Business Reliability Trend Business Scalability Structure Business Process Performance Tuning Reliability Prediction Business Stress Analysis Key Transactional Performance Validation Thank you