Download Social Responsibility

1
part 4
Chapter 14
Chapter
Management in the
Century
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st
21
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Learning Objectives
1. Discuss how managers might manager in the
future.
2. Identify how technology impacts the
managerial role.
3. Review the challenges of managing a virtual
team.
4. Discuss social responsibility and
organization’s code of ethics.
5. Identify laws pertaining to ethics in business.
6. Explain social responsibility.
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3
Introduction
• Significant changes in 20th century
• Projections for 21st century
• Rate of change has continued to
accelerate
• Three key areas:
– Technological growth
– Virtual management
– Ethical and social responsibilities
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The Growth of Technology
• Cyberspace and e-commerce
• B2B, B2C, and C2C
• Technology and the development of
management process
– ERP technology
– CRM technology
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Virtual Management
• Unique set of challenges
• Three common types of virtual organizations
– Forming a company by communicating via
computer, phone, fax, and videoconference
– Partnering
– Outsourcing by using modern technology
• Network of collaborators
• Role of technology
• Wave of the future
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6
Ethics and Social Responsibility
• A set of moral principles or values that govern
behavior.
• Individuals and businesses develop ethics
• Management issues – emotionally charged
Codes of Ethics
• A document that outlines principles of conduct to
help managers
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Code of Ethics
• Content of Ethical codes
• Behaving Ethically
• Behaving Honestly
– Employee theft
– Lying about ours worked
– Falsifying records
• Dealing with Ethical Dilemmas
– Answer a series of questions or talk to people
you trust to help you
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Law Relating to Ethics in Business
Competitive Behavior
• The Sherman Act
• The Clayton Act
• The Wheeler-Lea Act
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Corporate Governance
• SOX
• File complaints
Consumer Protection
• Food and drugs
• Consumer products
• Loans
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Environmental Protection
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The National Environmental Policy Act of 1969
The Clean Air Act of 1970
The Toxic Substances Control Act of 1976
The Clean Water Act of 1977
Ethical Standards and Culture
• Standards differ
• Be aware of differences
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Corporate Gift Giving
• Customs differ
• Abide by standards
Intellectual Property
• Guaranteed rights
• Enforcement problem
• Rules differ in some countries
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Social Responsibility
• Three distinct schools of thought:
• Profit maximization
• Trusteeship management
• Social involvement
– Help solve problems
– Stakeholders
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Measuring Social Responsibility
• Philanthropy and Volunteerism
• Environmental Awareness
• Sensitivity to Diversity and Quality of Work Life
Actions Necessary to Implement
Social Responsibility
• Biggest obstacle
• Organizations should examine values
• Corporate philanthropy
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14
Conducting a Social Audit
• Five steps for a social audit
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Examine expectations
Examine objectives
Plan strategies
Set budgets
Monitor accomplishments
• Annual reports
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