Download Oral Communication - An-Najah National University

Oral Communication
MS. SUHA JAWABREH
LECTURE # 12
Review
1. What are the barriers to effective listening?
2. Mention some bad listening habits.
3. What are the non-verbal signs of effective
listening?
Promoting Effective Listening
-Developing effective listening skills is
basic to building strong
communication.
-How can you become an effective
listener?
Becoming an Active Listener
1.
Become an active listener by becoming engaged in
what you are hearing. Resist the urge to let the words
"go in one ear and out the other" by not really paying
attention. Even if something is on your mind, give
the speaker your full attention. Taking notes as you
listen can help you become an active listener.
2.
Focus on the speaker and eliminate distractions. This
might mean turning off your phone, turning down
the music or making a conscious effort not to look
out the window.
3.
Pay attention to cues that the speaker gives you that
important information is coming. The speaker might
say, "The point is" or "To sum it up." When you hear
phrases like that, it indicates that you should pay
special attention to what comes next.
4.
Watch the speaker to pick up nonverbal clues
(sometimes called body language) that enhance
his/her words. Listen for a change in tone of voice.
Many speakers pause before making an important
point, then speak louder and/or faster. Tone of voice
can indicate the speaker's emotions.
5.
Save your reaction for after you listen to the speaker. If
you are focused on your reaction or response to the
speaker before he/she finishes, you are not really
actively listening to what the speaker has to say.
Avoid interruptions and let the speaker finish with
your full attention.
6.
Check to make sure you understand the speaker
correctly. This can be done easily by summarizing
what the speaker communicated by restating the
points in your own words. You might say, "So you
think that such and such is the case." If you
misinterpreted what you heard, you will be
corrected. If you are truly confused, ask the speaker
to repeat or explain.
Communication Activity
Communications Styles!
-Different people have different communications styles
and each has his or her own unique characteristics of
communicating with others.
What is your Communication style?
What is your communications style?
- Participants are asked to form into groups according
to their communications style.
- After the members of each group have found
each other and are assembled together, it is required
that they answer the questions together.
After each group has completed answering the
questions, each group has to report their answers to
the entire groups. Each group should assign a
spokesperson to do this.
It is important to appreciate the fact that we all have
our own communications styles that often are
different and unique in some way. Just because
someone has a different communications style
doesn’t mean that their style or yours for that matter
is wrong. It just means that it is different. Better
understanding and appreciation of these differences
can make you a better communicator as well as help
improve your relationships with others.